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    I fought off a virus on my computer, and I tried to delete a file that I thought was part of a rootkit, but was probably part of windows.  On the next reboot it said "An unauthorized change" was made and I had to reactivate my Windows.   When i enter they key, it says it's already in use.

    So I tried the phone system.  The automated part gave an error, so I talked to a person.  They had me redo the automated part with them and it gave the same error and they said to call my laptop manufacturer and 1800 936 5700.

    Why is everyone else recommended to get their key reactivated by phone but they send me to someone else?  And more importantly, how can I continue using MY copy of windows?  It's keeping my antivirus disabled, which is not helping my virus problem.

    I'm using Vista Premium on a Lenovo laptop.  I tried a system restore but it still asks.

    Please don't turn me away as well.

     

    Sunday, October 3, 2010 5:27 AM

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    Hello, Blakers

    The CoA key that is being used is valid, and unfortunately the available fixes for that error arent working in your case. The steps you laid out are what I would recommend at this point.

    David
    Microsoft Answers Support Engineer
    Visit our Microsoft Answers Feedback Forum and let us know what you think.
    • Marked as answer by Darin Smith MS Wednesday, October 13, 2010 8:23 PM
    Tuesday, October 5, 2010 5:55 PM
    Moderator

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    "Blakers" wrote in message news:26bb74ac-5820-41c7-b661-f9f6eba17e90...

     

    I fought off a virus on my computer, and I tried to delete a file that I thought was part of a rootkit, but was probably part of windows.  On the next reboot it said "An unauthorized change" was made and I had to reactivate my Windows.   When i enter they key, it says it's already in use.

    So I tried the phone system.  The automated part gave an error, so I talked to a person.  They had me redo the automated part with them and it gave the same error and they said to call my laptop manufacturer and 1800 936 5700.

    Why is everyone else recommended to get their key reactivated by phone but they send me to someone else?  And more importantly, how can I continue using MY copy of windows?  It's keeping my antivirus disabled, which is not helping my virus problem.

    I'm using Vista Premium on a Lenovo laptop.  I tried a system restore but it still asks.

    Please don't turn me away as well.

     

    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
    Once saved, run the tool.
    Click on the Continue button, which will produce the report.
    To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
     
    Which Anti-Virus are you using? Unless it's Microsoft Security Essentials, a non-genuine status should have no effect on the functioning of your AV.
    I suggest that you download, install, update and run a full scan with MalwareBytes Anti-Malware ( www.malwarebytes.org ) and see hat that finds.

     
     

    --

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, October 3, 2010 7:48 AM
    Moderator
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    Thanks for your response.  I have Avira, and after doing System Restore, it has been disabled.  It must have been coincidence that it broke at the same time as the key got deactivated.  Malwarebytes full scan came up clean now, so that's one less worry.

    Here is the info pasted from MGADiag:

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-MHXVF-42M9Y-2DT9P
    Windows Product Key Hash: /tnk5C1WAz5vOWIYWziqngCjg0A=
    Windows Product ID: 89578-OEM-7250034-10724
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {E13842A8-6B1E-4296-A3B7-306B2465C216}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.100608-0458
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{E13842A8-6B1E-4296-A3B7-306B2465C216}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-2DT9P</PKey><PID>89578-OEM-7250034-10724</PID><PIDType>8</PIDType><SID>S-1-5-21-1257440341-4016650764-484764788</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>0769AVU</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>68ET37WW</Version><SMBIOSVersion major="2" minor="4"/><Date>20080611000000.000000+000</Date></BIOS><HWID>0B303507018400EA</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-68   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 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

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_COA_SLP channel
    Activation ID: a4eec485-e375-48b4-8f51-80d13a4086b6
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00144-500-310724-02-4105-6002.0000-2762010
    Installation ID: 007941127881953606484565338660697736026853336701018463
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: 2DT9P
    License Status: Unlicensed

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: QAAAAAIABgABAAIAAgABAAAAAwABAAEAnJ+yvZbviU3UTFAI1hnQ1qRVRoPguS6YamaN7/L0bLTstCo9rFYqhQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   INTEL   CRESTLNE
      FACP   TOSCPL  CRESTLNE
      HPET   INTEL   CRESTLNE
      BOOT   PTLTD   $SBFTBL$
      MCFG   INTEL   CRESTLNE
      TCPA   Intel   CRESTLNE
      TMOR   PTLTD          
      SLIC   LENOVO  TP-68  
      APIC   INTEL   CRESTLNE
      SSDT   SataRe  SataAhci
      SSDT   SataRe  SataAhci
      SSDT   SataRe  SataAhci
      SSDT   SataRe  SataAhci
      SSDT   SataRe  SataAhci

    Sunday, October 3, 2010 4:13 PM
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    The COA SLP key is the one that is placed on the sticker of a major OEM computer, the sticker is typicly on the side, back or bottom (battery compartment on some laptops). If you recieved this key without the accompanying computer then you recieved and abused key. If you recieved the key with your computer it is possible that someone stole the key by writing it down and installing it on another computer. I would suggest contacing the manufacturer and ask for a replacement OEM COA key (doubtful) or reinstall with the manufacturers restoration disks or a restoration image on the hard drive, probably hidden, read the manual for instructions.
    Sunday, October 3, 2010 9:18 PM
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    Hi again,

    Yes, it has the sticker on the bottom of this laptop, but the laptop hasn't been touched by anyone for a month or two.  Since this problem began just after trying to delete a system file, I think theft can be ruled out.  Especially since a different key doesn't succeed either. 

    It's still not working, but I wanted to record what I had tried in case future readers might try or know what didn't work.

    I called microsoft's 800 number (I wrote in the first post) and after explaining that the phone activation left me with an error message and was forwarded to this number, they sent me to a tech support line. 

    We tried doing some things in command prompt (+ 2 reboots), phone activation again, upgrading Vista via install disk (but it was unavailable).  To make it available, we tried uninstalling the service packs, which took a reaaaaally long time, and eventually it failed.  It then took a while reverting changes (although upon restart, Windows was seriously malfunctioning).  So I then did System Restore, which fixed that. 

    Then I tried a brand spanking new product key and it didn't say it was already in use but gave the same error code 0xC004E003 and failed to activate.

    1. What I'm going to try next is system restoring from quite a while ago. 
    2. If that doesn't work, I'll try uninstalling a service pack from safe mode, and using the Vista Disc to upgrade windows again. 
    3. If that doesn't work, I'll try using the Vista Disc to reinstall windows (move the existing windows folder to windows.old and install the OS from  disc, keeping everything else on the drive intact) and doing all the windows updates if it works. 
    4. If it doesn't work, the only thing left is reformatting.

    If you have any other suggestions, I'm all ears.

    Tuesday, October 5, 2010 10:26 AM
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    Hello, Blakers

    The CoA key that is being used is valid, and unfortunately the available fixes for that error arent working in your case. The steps you laid out are what I would recommend at this point.

    David
    Microsoft Answers Support Engineer
    Visit our Microsoft Answers Feedback Forum and let us know what you think.
    • Marked as answer by Darin Smith MS Wednesday, October 13, 2010 8:23 PM
    Tuesday, October 5, 2010 5:55 PM
    Moderator