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When I purchase Live One care I did it on line, right before my renewal I purchased it at the store and entered it. However the system sent me two note I believe they did it with my credi tcard as well? Why would that be donet??

Friday, August 1, 2008 10:26 PM

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The duplicate confirmation e-mails may just be a bug in the system. I get two confirmation e-mails every time I renew. You can verify how your renewal was billed by visiting billing - https://billing.microsoft.com/home.aspx sign in with the Live ID used for your One Care account, select your One Care service and at the bottom it should show the last method of payment. If there is an error please contact support. How to reach support - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

Saturday, August 2, 2008 12:45 AM

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