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Outlook 2010 Has Stopped Working Errors RRS feed

  • Question

  • Hello, I have 2 users who are having an issue where their Outlook 2010 crashes consistently several times a day. They have the CRM 2011 client installed with Outlook 2010. Everything is fully updated and the CRM client is at Update Rollup 12. Here is the event log entry:

    Fault bucket 3451624737, type 5
    Event Name: CRMUnmanaged
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 5.0.9690.3233
    P2: OUTLOOK.EXE
    P3: 0
    P4: System.OutOfMemoryException[Managed]
    P5: 
    P6: 
    P7: 
    P8: 
    P9: 
    P10: 
    
    Attached files:
    
    These files may be available here:
    C:\Users\*USER*\AppData\Local\Microsoft\Windows\WER\ReportArchive\Critical_5.0.9690.3233_92b8886bca985245c971b717c48b62c681f41d8_079ef912
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 174302b6-964b-11e2-a22a-0021cc5f22cc
    Report Status: 0
    

    I opened that file listed there and here are its contents:

    Version=1
    EventType=CRMUnmanaged
    EventTime=130087991968282709
    ReportType=1
    Consent=1
    UploadTime=130087991969082733
    ReportIdentifier=247a61d5-964a-11e2-a22a-0021cc5f22cc
    WOW64=1
    Response.BucketId=3451624737
    Response.BucketTable=5
    Response.type=4
    Sig[0].Name=Problem Signature 01
    Sig[0].Value=5.0.9690.3233
    Sig[1].Name=Problem Signature 02
    Sig[1].Value=OUTLOOK.EXE
    Sig[2].Name=Problem Signature 03
    Sig[2].Value=0
    Sig[3].Name=Problem Signature 04
    Sig[3].Value=System.OutOfMemoryException[Managed]
    DynamicSig[1].Name=OS Version
    DynamicSig[1].Value=6.1.7601.2.1.0.256.48
    DynamicSig[2].Name=Locale ID
    DynamicSig[2].Value=1033
    UI[2]=C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE
    UI[3]=C:\Program Files (x86)\Microsoft Office\Office14\OUTLOO has stopped working
    UI[4]=Windows can check online for a solution to the problem.
    UI[5]=Check online for a solution and close the program
    UI[6]=Check online for a solution later and close the program
    UI[7]=Close the program
    State[0].Key=Transport.DoneStage1
    State[0].Value=1
    FriendlyEventName=Stopped working
    ConsentKey=CRMUnmanaged
    AppName=C:\Program Files (x86)\Microsoft Office\Office14\OUTLOO
    AppPath=C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE
    

    At first I thought it was because they were out of Memory (as the error indicates) but they aren't anywhere near being out of memory. One user has 8GB of RAM and one has 4GB. They are both only using about 2-3GB when the crash happens. 

    What I have done so far:

    1. Removed them from Cached Mode.

    2. Cleared CRM cache .sdf files (which sped things up a lot).

    3. Uninstalled and reinstalled CRM.

    4. Disabled syncing reoccuring appointments. Someone suggested this on another thread I found.

    I am out of ideas. Any ideas?


    Dan Chandler-Klein

    Tuesday, March 26, 2013 9:40 PM

All replies

  • Same issue here.  It is very random but happening to a handful of users all with the same configuration as you.  We have tried uninstalling CRM and reinstalling no help.
    • Edited by JamesH12667 Wednesday, March 27, 2013 7:06 PM
    Wednesday, March 27, 2013 7:05 PM
  • Glad to see I'm not the only one. Hopefully someone will know what's going on...

    Dan Chandler-Klein

    Wednesday, March 27, 2013 7:07 PM
  • Exact same problem here for a few users. Anyone solved this yet?

    Thanks

    Friday, October 18, 2013 11:47 AM
  • Hi,

    There could be many reasons of memory leak for Outlook plugin. Did you check if you have any pending(stuck) workflows and stuck (in progress) system jobs?


    If this post answers your question, please click "Mark As Answer" on the post and "Mark as Helpful" Thanks, Imran Abbasi

    Sunday, October 20, 2013 10:25 PM
  • Aren't the workflows run on the server side? Besides, we don't allow users to run their own workflows.

    The only thing we did that helped the issue temporarily was to delete the *.sdf files from the user profile folder. That stops the crashes for a while until they build back up again. Microsoft has confirmed this as an issue but they chose not to include it in Rollup 14 and instead pushed the fix into CRM 2013...


    Dan Chandler-Klein

    Monday, October 21, 2013 2:13 PM
  • As far as we can see theres nothing stuck anywhere...

    Found this article http://support.microsoft.com/kb/2616319 so I've tried to upgrade a client who has the problem today. So far its working.. Hopefully I'll know for sure tomorrow.

    Monday, October 21, 2013 2:32 PM
  • is it possible for you to verify the issue with UR15. UR15 includes many CRM for Outlook Client improvements which you can find in Update Rollup 15 KB.
    Monday, October 21, 2013 8:11 PM
  • Awesome, didn't realize it had been released. Will report back with results.

    Dan Chandler-Klein

    Monday, October 21, 2013 8:30 PM
  • We are experiencing what looks to be the same issue as you guys, as the users with Outlook crashing are seeing the same event log above right at the time of the crash.  We have ~50 people on CRM, and only 2 people are experiencing the issue of Outlook randomly crashing during the day.  We are on CRM 2011 RU14.

    I noticed the SQL CE 4.0 upgrade was posted as a potential fix, along with another potential fix of upgrading the client to RU15.  Did either of you have luck with those solutions?  Thanks!

    Wednesday, November 6, 2013 5:38 PM
  • I forgot to report back! Yes, the Rollup 15 did work for us. It is also much faster and more responsive. We have not tried the SQL CE 4.0 fix but the RU15 seems to have done the trick for us. I would give it a shot!

    Dan Chandler-Klein

    Wednesday, November 6, 2013 6:16 PM
  • Thank you for the quick reply!  We're going to give RU15 and shot and see how it goes.  I looked through the patch notes, and it looks like it upgrades SQL CE to version 4.0, so that may be part of the fix right there based on a previous post and other forum posts.  Thanks again!
    Wednesday, November 6, 2013 9:57 PM