Hello, I have 2 users who are having an issue where their Outlook 2010 crashes consistently several times a day. They have the CRM 2011 client installed with Outlook 2010. Everything is fully updated and the CRM client is at Update Rollup 12. Here is
the event log entry:
Fault bucket 3451624737, type 5
Event Name: CRMUnmanaged
Response: Not available
Cab Id: 0
Problem signature:
P1: 5.0.9690.3233
P2: OUTLOOK.EXE
P3: 0
P4: System.OutOfMemoryException[Managed]
P5:
P6:
P7:
P8:
P9:
P10:
Attached files:
These files may be available here:
C:\Users\*USER*\AppData\Local\Microsoft\Windows\WER\ReportArchive\Critical_5.0.9690.3233_92b8886bca985245c971b717c48b62c681f41d8_079ef912
Analysis symbol:
Rechecking for solution: 0
Report Id: 174302b6-964b-11e2-a22a-0021cc5f22cc
Report Status: 0
I opened that file listed there and here are its contents:
Version=1
EventType=CRMUnmanaged
EventTime=130087991968282709
ReportType=1
Consent=1
UploadTime=130087991969082733
ReportIdentifier=247a61d5-964a-11e2-a22a-0021cc5f22cc
WOW64=1
Response.BucketId=3451624737
Response.BucketTable=5
Response.type=4
Sig[0].Name=Problem Signature 01
Sig[0].Value=5.0.9690.3233
Sig[1].Name=Problem Signature 02
Sig[1].Value=OUTLOOK.EXE
Sig[2].Name=Problem Signature 03
Sig[2].Value=0
Sig[3].Name=Problem Signature 04
Sig[3].Value=System.OutOfMemoryException[Managed]
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.256.48
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
UI[2]=C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE
UI[3]=C:\Program Files (x86)\Microsoft Office\Office14\OUTLOO has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
State[0].Key=Transport.DoneStage1
State[0].Value=1
FriendlyEventName=Stopped working
ConsentKey=CRMUnmanaged
AppName=C:\Program Files (x86)\Microsoft Office\Office14\OUTLOO
AppPath=C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE
At first I thought it was because they were out of Memory (as the error indicates) but they aren't anywhere near being out of memory. One user has 8GB of RAM and one has 4GB. They are both only using about 2-3GB when the crash happens.
What I have done so far:
1. Removed them from Cached Mode.
2. Cleared CRM cache .sdf files (which sped things up a lot).
3. Uninstalled and reinstalled CRM.
4. Disabled syncing reoccuring appointments. Someone suggested this on another thread I found.
I am out of ideas. Any ideas?
Dan Chandler-Klein
