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Update in Canada RRS feed

  • Question

  • I live in CANADA and am trying to renew my subscription however when entering the billing address the only options available are U.S. states.

     

    I tried to update my Personal Information because it says United States, but I can't even access the country to change it.

     

    Help, please!

     

    Friday, August 29, 2008 2:31 PM

Answers

  • I'm moving your post to the General folder.

     Open IE and in Tools/Internet Options, verify that your language setting is correct for your country.

     If it is not, click "Add" to select your language and country combination from the list.

     Make that selection the default. It should appear at the top of the list.

     Remove or demote other entries that are not appropriate for your country.

     

    If this does not resolve the problem, please contact support or it may be simpler to abandon the current subscription and create a new one with a new LiveID created at http://account.live.com where you can input your correct country in your profile. There have been some other reports of subscription profiles for Canadian users incorrectly showing US and causing what you are apparently facing. Uninstalling OneCare and reinstalling and activating a new subscription may be the easiest solution.

    Alternatively, renew with a retail key from a package purchased in a store - which will avoid the need to reinstall OneCare, but doesn't resolve the profile issue.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve 

     

    Friday, August 29, 2008 2:42 PM
    Moderator