MS CRM 2013 Unified service desk Call script RRS feed

  • Question

  • Hi All,

    In Unified service desk: ToolBar-Search 1;Account 2.Contact 3.Case etc..

    while clicking the Account record automatically Welcome account script is populating

    while clicking the Contact record automatically Welcome contact script is Populating...

    I am calling from the contact recrod in Dashboard but welcome contact record is not comming?

    how they configured  how welcome contact screipt is comming while clicking the Contact record.


    Tuesday, March 3, 2015 8:40 AM

All replies

  • Hi All,

    I have used the USD 2013 SP1 Deployer.

    I have to change few things Contact entity  agent script they calling welcome contact session insted of that i have to change other agent script.. can you please guide me how to handle this..


    Wednesday, March 4, 2015 12:53 PM