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subscription up already???? RRS feed

  • Question

  • My windows live onecare says my subcription is up in 7 days and i bought it maybe 2 months ago if that ...i have the confermation e mail from when i bought it on line so i need to know whats going on can someone help me with this please.
    Saturday, September 20, 2008 4:49 PM

Answers

  • If your subscription to OneCare shows incorrect or expired in OneCare

    • Check your PC date and time.
    • Check your subscription status by logging in with your subscription LiveID at http://billing.microsoft.com
    • Confirm that this is the same LiveID shown to be the Subscription ID in OneCare - Help/About…
    • Open OneCare and click "Check for Updates" to have OneCare check for updated credentials

    If your subscription is correctly shown at the Billing site, but incorrect in OneCare and your PC date and time are correct, please contact support.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

     

    Tuesday, September 23, 2008 3:20 PM
    Moderator

All replies

  • Check your computer date and time. After you purchased One Care did you activate it? How to activate One Care - http://support.microsoft.com/kb/943781/en-us

    Saturday, September 20, 2008 5:04 PM
    Moderator
  • If your subscription to OneCare shows incorrect or expired in OneCare

    • Check your PC date and time.
    • Check your subscription status by logging in with your subscription LiveID at http://billing.microsoft.com
    • Confirm that this is the same LiveID shown to be the Subscription ID in OneCare - Help/About…
    • Open OneCare and click "Check for Updates" to have OneCare check for updated credentials

    If your subscription is correctly shown at the Billing site, but incorrect in OneCare and your PC date and time are correct, please contact support.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

     

    Tuesday, September 23, 2008 3:20 PM
    Moderator