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Error Code 80070426-Need Help RRS feed

  • Question

  • Ok, I too am receiving this dreaded error code. I know that this is a genuine copy of Windows Vista Home Premium as I picked it up at a Microsoft Useability Study in Redmond from Microsoft. I've uninstalled the only program that could cause this error (Freedom Force) as that is the only program I've installed that is old. This problem started up after I decided I didn't want Comcast for my internet provider and disconnected the modem. Now I can't access anything important and I cannot update Windows. I am also experiencing problems with the Windows Media Sharing service shutting down and I believe it is related since both problems started at the same time. Please help as I am beyond my time for free tech support and cannot afford to lose all of the information on my computer. I would go back to a restore point but even that is blocked from me.

    HELP PLEASE!!

     

     

     

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x80070426
    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-JJV74-T86W9-P29PF
    Windows Product Key Hash: A4Hab4DMR6jbqZ8vC07l/z109Q4=
    Windows Product ID: 89578-023-1118111-71772
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {F2EAD920-DF85-408A-B691-7F6C4F25F6A7}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.071023-1545
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{F2EAD920-DF85-408A-B691-7F6C4F25F6A7}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-P29PF</PKey><PID>89578-023-1118111-71772</PID><PIDType>5</PIDType><SID>S-1-5-21-3530641846-3198231928-376002879</SID><SYSTEM><Manufacturer>GBT___</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F2</Version><SMBIOSVersion major="2" minor="3"/><Date>20060509000000.000000+000</Date></BIOS><HWID>3D333507018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

     

    Thursday, April 17, 2008 6:14 AM

Answers

  • Hello

     

      In your Diagnostic Report it shows the error code "Online Validation Code: 0x80070426". This means that the Software Licensing Service has stopped. Vista uses this service to check itself and confirm it is Genuine. When the servise is stopped, Vista is unable to confirm it's own Genuine status and assumes something (or someone) has tampered the Software Licensing Service and flags itself as Non-Genuine.

     

      Below are the Manual steps to Force Start the Service.

     

      Once you type the net start slsvc command and hit Enter, if you receive any error, then, for some reason, Vista is not processing the command correctly and the issue is larger then just a Software Licensing problem. In which case, I would suggest contacting Vista core support at http://support.microsoft.com
     

    If you have acces to the Start button:

    1) Click the Start button

    2) Type: cmd in the Start Search field

    3) At the top the Start window, you will see cmd.exe

    4) Right Click cmd.exe and select Run as Administrator

    5) Type: net start slsvc

     

    If you do not have access to the Start button:

    1) Click the option Access computer with reduced functionality

    2) A Browser will open, type: %windir%\system32 into the address field

    3) Find the file cmd.exe

    4) Right Click on the cmd.exe and select Run as Administrator

    5) Type: net start slsvc

     

    Thank you,

    Darin Smith

    WGA Forum Manager

    Thursday, April 17, 2008 8:34 PM
  • Alright, I gave up and fdisked and reformatted the hard drive. After reinstalling windows Vista, everything is back to normal and the software activated just fine.

     

    Sunday, April 20, 2008 5:29 PM

All replies

  • Hello

     

      In your Diagnostic Report it shows the error code "Online Validation Code: 0x80070426". This means that the Software Licensing Service has stopped. Vista uses this service to check itself and confirm it is Genuine. When the servise is stopped, Vista is unable to confirm it's own Genuine status and assumes something (or someone) has tampered the Software Licensing Service and flags itself as Non-Genuine.

     

      Below are the Manual steps to Force Start the Service.

     

      Once you type the net start slsvc command and hit Enter, if you receive any error, then, for some reason, Vista is not processing the command correctly and the issue is larger then just a Software Licensing problem. In which case, I would suggest contacting Vista core support at http://support.microsoft.com
     

    If you have acces to the Start button:

    1) Click the Start button

    2) Type: cmd in the Start Search field

    3) At the top the Start window, you will see cmd.exe

    4) Right Click cmd.exe and select Run as Administrator

    5) Type: net start slsvc

     

    If you do not have access to the Start button:

    1) Click the option Access computer with reduced functionality

    2) A Browser will open, type: %windir%\system32 into the address field

    3) Find the file cmd.exe

    4) Right Click on the cmd.exe and select Run as Administrator

    5) Type: net start slsvc

     

    Thank you,

    Darin Smith

    WGA Forum Manager

    Thursday, April 17, 2008 8:34 PM
  • Ok, I tried to manually restart the licensing service but I am gettting a System error 5 access denied message. I tried searching for that but can't find any information relating to Windows Vista on the support pages. If anyone knows what that error message is I'd like some information.

    Thanks

     

    <UPDATE>

    I found a couple of ways to fix this problem but they cannot be done while windows vista is in limited functionality mode.

    Any other Ideas?

    Friday, April 18, 2008 1:38 PM
  • Alright, I gave up and fdisked and reformatted the hard drive. After reinstalling windows Vista, everything is back to normal and the software activated just fine.

     

    Sunday, April 20, 2008 5:29 PM
  • Hi,
    Can you tell me a way to get over Error 5 which you got. I know it is something which u experienced an year back, but I am bugged with this issue. I don't want to format my hard disk.
    Please help.
    Thanks
    Wednesday, March 18, 2009 12:59 PM