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My Acer says my Windows is not genuine. Can you Help?

    Question

  • I ran the diagnostics tool I found in another thread.  This is what I have come up with, however I have no idea what I am looking at other then it says I have an invalid license.  Please help me correct this issue, the pop-up for windows activation is very troublesome at times.  Thank you!  :)

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

    Validation Status: Invalid License

    Validation Code: 50

    Cached Online Validation Code: N/A, hr = 0xc004f012

    Windows Product Key: *****-*****-Q9CM8-KTDKK-8QXTR

    Windows Product Key Hash: OI3PQUp2nK/Ysh5U6MY15ORIfio=

    Windows Product ID: 89572-OEM-7332166-00029

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.0.6002.2.00010300.2.0.002

    ID: {41B72EDB-41DB-49B5-8635-6F3F5E008A30}(1)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows Vista (TM) Home Basic

    Architecture: 0x00000000

    Build lab: 6002.vistasp2_gdr.091208-0542

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: 2.0.48.0

    OGAExec.exe Signed By: Microsoft

    OGAAddin.dll Signed By: Microsoft

     

    OGA Data-->

    Office Status: 102

    Microsoft Office Home and Student 2007 - 100 Genuine

    OGA Version: Registered, 2.0.48.0

    Signed By: Microsoft

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Users\Blondie\AppData\Local\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{41B72EDB-41DB-49B5-8635-6F3F5E008A30}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-8QXTR</PKey><PID>89572-OEM-7332166-00029</PID><PIDType>2</PIDType><SID>S-1-5-21-1398463362-3973508452-3664094390</SID><SYSTEM><Manufacturer>Acer            </Manufacturer><Model>Aspire 5515     </Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>V1.00      </Version><SMBIOSVersion major="2" minor="4"/><Date>20081203000000.000000+000</Date></BIOS><HWID>EC323507018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>1DCD7C3FA75CA6C</Val><Hash>oEEI5SEmQN5hxUpH7+/LJbRLMuA=</Hash><Pid>81602-310-4004303-68680</Pid><PidType>10</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    Software licensing service version: 6.0.6002.18005

     

    Windows Activation Technologies-->

    N/A

     

    HWID Data-->

    N/A, hr = 0x8007000d

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20000

    OEMID and OEMTableID Consistent: yes

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC PTLTD APIC  

      FACP ATI   Moray   

      HPET PTLTD HPETTBL 

      MCFG PTLTD  MCFG  

      SLIC ACRSYS ACRPRDCT

      EINJ PTL   WHEAPTL 

      HEST PTL   WHEAPTL 

      BERT PTL   WHEAPTL 

      SSDT wheaos wheaosc

      ERST PTL   WHEAPTL 

      SSDT wheaos wheaosc

     

     

    Thursday, July 14, 2011 4:22 PM

Answers

  • Hello I3londie,

     

     It looks like Vista's Licensing Store file may be corrupt or it's data may be messed up in some way. Try the below steps to recreate the Store and it's data.

    1) Open an Internet Browser window.
    2) Type: %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select Run as Administrator
    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)
    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    7) Type: rename tokens.dat tokens.bar
    8) Type: cd %windir%\system32
    9) Type: net start slsvc
    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    11) Restart your computer twice.
    12) You may be required to enter the Product Key and/or re-Activate. Be sure to use the Product Key listed on the sticker located on the side, bottom or (for some laptop) in the battery compartment of the PC. To activate please use the By Phone method.

     

    Thank you,


    Darin MS
    • Proposed as answer by Darin Smith MS Thursday, July 14, 2011 9:10 PM
    • Marked as answer by I3londie Saturday, July 16, 2011 5:27 AM
    Thursday, July 14, 2011 9:10 PM

All replies

  • Hello I3londie,

     

     It looks like Vista's Licensing Store file may be corrupt or it's data may be messed up in some way. Try the below steps to recreate the Store and it's data.

    1) Open an Internet Browser window.
    2) Type: %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select Run as Administrator
    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)
    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    7) Type: rename tokens.dat tokens.bar
    8) Type: cd %windir%\system32
    9) Type: net start slsvc
    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    11) Restart your computer twice.
    12) You may be required to enter the Product Key and/or re-Activate. Be sure to use the Product Key listed on the sticker located on the side, bottom or (for some laptop) in the battery compartment of the PC. To activate please use the By Phone method.

     

    Thank you,


    Darin MS
    • Proposed as answer by Darin Smith MS Thursday, July 14, 2011 9:10 PM
    • Marked as answer by I3londie Saturday, July 16, 2011 5:27 AM
    Thursday, July 14, 2011 9:10 PM
  • Thank you, I will try this now and see how it goes!  :)

     

    Saturday, July 16, 2011 4:49 AM
  • THANK YOU THANK YOU THANK YOU!!!!!  That was such a simple fix that the computer store probably would have charged me hundreds of dollars to fix!   Thank you so much!  :)
    Saturday, July 16, 2011 5:28 AM