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Restore onto new hdd, error 0x8004fe21, Not Genuine but activated RRS feed

  • Question

  • Ran out of space on my laptop HDD so replaced it with a larger one.  Restored windows from a system image (the native windows method i.e. not Acronis or other 3rd party tool).

    Now i get a regular popup declaring windows is not genuine with an error code of 0x8004fe21

    Windows HAS been activated using an OEM key, but as per some of the related posts ive seen while trying to solve this, i re-entered the key and re-activated, using "slui.exe 3"

    Windows activated successfully but still get the pop-up

    As per some other posts i tried re-installing my Intel drivers (ICH9M-E/M)  from the laptop manufacturers disks , but no joy.

    I have tried re-building my crypt database with 

    NET STOP CRYPTSVC

    REN C:\WINDOWS\SYSTEM32\CATROOT2 CATROOT2OLD

    NET START CRYPTSVC

    still no result

    This is now getting very tiresome.

    Any help would be much appreciated

    Heres an MGADiag output (after having performed all the above):

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-RJM9V-M26HY-CT6PG
    Windows Product Key Hash: 9UV7HDsOC4rSrYfORLuqZFKqSbQ=
    Windows Product ID: 00371-OEM-9310375-97833
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {F4400BA3-CACB-458B-8670-A20DD51B36D9}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130828-1532
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{F4400BA3-CACB-458B-8670-A20DD51B36D9}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-CT6PG</PKey><PID>00371-OEM-9310375-97833</PID><PIDType>8</PIDType><SID>S-1-5-21-2132184942-1409413594-4168332984</SID><SYSTEM><Manufacturer>Itronix        </Manufacturer><Model>GD6000         </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>205            </Version><SMBIOSVersion major="2" minor="5"/><Date>20120420000000.000000+000</Date></BIOS><HWID>655B3B07018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ITRXGD</OEMID><OEMTableID>ITXGDTBL</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
    Activation ID: da22eadd-46dc-4056-a287-f5041c852470
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00186-103-797833-02-2057-7601.0000-0172014
    Installation ID: 006995513313773981463491179281990123874705208426620302
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: CT6PG
    License Status: Licensed
    Remaining Windows rearm count: 0
    Trusted time: 13/03/2014 11:12:21

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x000000000001EFF0
    Event Time Stamp: 3:12:2014 10:50
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppobjs.dll
    Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
    Tampered File: %systemroot%\system32\sppwinob.dll
    Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
    Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
    Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
    Tampered File: %systemroot%\system32\drivers\spsys.sys


    HWID Data-->
    HWID Hash Current: NAAAAAEAAQABAAIAAAABAAAABQABAAEA6GE4kjgR3kAYSfzAGvDYfDlC1N8+vHKKvkFGyg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC PTLTD APIC  
      FACP INTEL CRESTLNE
      HPET INTEL CRESTLNE
      BOOT PTLTD $SBFTBL$
      MCFG INTEL CRESTLNE
      SLIC ITRXGD ITXGDTBL
      ASF!  CETP    CETP
      SSDT BrtRef DD01BRT
      TCPA PTL CRESTLN
      SSDT BrtRef DD01BRT

    Thursday, March 13, 2014 5:12 PM

Answers

  • No problem :)

    I did hunt for drivers on the manufacturer's site (it's a new make, to me) - the chipset drivers you quote were actually released in 2009 according to their site.

    It's possible that an earlier IRST driver set would work, if you want to try them - https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=2101&DwnldID=22194

    If not, then the next thing to try is clearing the CATROOT2 folder...

    Please run the following commands in an Elevated Command Prompt

    NET STOP CRYPTSVC
    REN C:\WINDOWS\SYSTEM32\CATROOT2 CATROOT2OLD
    NET START CRYPTSVC

    once complete, leave the system alone for at least an hour to rebuild the database, then reboot, and run another MGADiag report and post the results.

    Note that this may delete your Update History - but all updates will remain installed, and can be viewed in the Installed Updates listing.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    • Marked as answer by gpshipley Sunday, March 23, 2014 5:11 PM
    Friday, March 21, 2014 1:01 PM
    Moderator

All replies

  • Try using the updated IRST drivers...

    https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23496&ProdId=2101&lang=eng

    THe page describes it as a RAID driver - but it also deals with the single-drive problems.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Thursday, March 13, 2014 6:08 PM
    Moderator
  • Firstly sorry about the delay in responding.

    These drivers do not work, my current drivers are ICH9M-E/M and none in that download are compatible.

    I am looking around for other drivers

    The Intel Driver Update utility declares that all my driver are up to date but it did identify the chipset as "6, 5, 4, 3, 900 series" (uesful).  I think it is actually a series 5 looking at the original drivers supplied by the manufacturer.  The version number is 9.1.1.105 which seems to be the latest.

    • Edited by gpshipley Friday, March 21, 2014 10:59 AM
    Friday, March 21, 2014 10:15 AM
  • No problem :)

    I did hunt for drivers on the manufacturer's site (it's a new make, to me) - the chipset drivers you quote were actually released in 2009 according to their site.

    It's possible that an earlier IRST driver set would work, if you want to try them - https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=2101&DwnldID=22194

    If not, then the next thing to try is clearing the CATROOT2 folder...

    Please run the following commands in an Elevated Command Prompt

    NET STOP CRYPTSVC
    REN C:\WINDOWS\SYSTEM32\CATROOT2 CATROOT2OLD
    NET START CRYPTSVC

    once complete, leave the system alone for at least an hour to rebuild the database, then reboot, and run another MGADiag report and post the results.

    Note that this may delete your Update History - but all updates will remain installed, and can be viewed in the Installed Updates listing.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    • Marked as answer by gpshipley Sunday, March 23, 2014 5:11 PM
    Friday, March 21, 2014 1:01 PM
    Moderator
  • Well so far so good.

    I had done the catroot stuff before but i did it again anyway, that didnt fix it, so i tried the driver link you posted.  Interestingly the wizard said "uninstalling older version" of course this could be a standard message but it seems to have worked.  Its been a couple of days and no message, though they do seem to be random in their appearance.  It does seem to have cleared up the Diag results, so heres hoping.

    Strange that so many issues can come from an apparently functioning driver.  I mean my file system was fully accessible with the old driver, so why does MS's activation hate it so much?

    NOTE: It was the "iata_enu.exe version 11.7.0.1013" that worked for me

    Thanks

    Ive attached the Diag results.

    ----------------------------

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-RJM9V-M26HY-CT6PG
    Windows Product Key Hash: 9UV7HDsOC4rSrYfORLuqZFKqSbQ=
    Windows Product ID: 00371-OEM-9310375-97833
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {F4400BA3-CACB-458B-8670-A20DD51B36D9}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130828-1532
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{F4400BA3-CACB-458B-8670-A20DD51B36D9}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-CT6PG</PKey><PID>00371-OEM-9310375-97833</PID><PIDType>8</PIDType><SID>S-1-5-21-2132184942-1409413594-4168332984</SID><SYSTEM><Manufacturer>Itronix        </Manufacturer><Model>GD6000         </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>205            </Version><SMBIOSVersion major="2" minor="5"/><Date>20120420000000.000000+000</Date></BIOS><HWID>655B3B07018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ITRXGD</OEMID><OEMTableID>ITXGDTBL</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
    Activation ID: da22eadd-46dc-4056-a287-f5041c852470
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00186-103-797833-02-2057-7601.0000-0172014
    Installation ID: 010575234294881453362864465124781805758661881581206472
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: CT6PG
    License Status: Licensed
    Remaining Windows rearm count: 0
    Trusted time: 23/03/2014 17:06:19

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 3:23:2014 12:28
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NAAAAAEAAQABAAIAAAABAAAABQABAAEA6GE4kprz3kBqsPzAGvDYfDlC1N8+vHKKvkFGyg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC PTLTD APIC  
      FACP INTEL CRESTLNE
      HPET INTEL CRESTLNE
      BOOT PTLTD $SBFTBL$
      MCFG INTEL CRESTLNE
      SLIC ITRXGD ITXGDTBL
      ASF!  CETP    CETP
      SSDT BrtRef DD01BRT
      TCPA PTL CRESTLN
      SSDT BrtRef DD01BRT


    • Edited by gpshipley Sunday, March 23, 2014 5:12 PM
    Sunday, March 23, 2014 5:11 PM
  • Thanks for the detailed response!

    As it happens, I have today learned something new about these errors, which may point out the actual mode of failure.

    However, I'm reluctant to suggest anything in your situation, as it may make things worse, rather than better.

    Basically, it amounts to a complete uninstall of all drivers relating to the HD, and allowing Windows to find its own way back for HDD control.

    If you find yourself having problems of the same kind in future, please come back, and I'll try and walk you through it. (it's complex, but reasonably easy)

    Good luck!


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Sunday, March 23, 2014 9:36 PM
    Moderator
  • That's kind of what occurred when i installed this driver.  

    The hard drive was discovered as new hardware (and prompted a reboot obviously)

    Cheers for the help.

    Monday, March 24, 2014 2:48 PM
  • You're welcome - good luck.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Tuesday, March 25, 2014 7:00 AM
    Moderator
  • You're welcome - good luck.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Tuesday, March 25, 2014 7:05 AM
    Moderator