I am aspiring to take many different certification tests. I just scheduled a test through Prometric at South Puget Sound Community Collage, a testing center 10 min from my house. The testing center was closed and my test was canceled. I
called Prometric, was on hold for 15 minutes waiting for a customer service rep and I was hung up on. I called back, waited 15 more minutes to actually talk to someone. When I did, I asked why another testing facility close to me was
not offering the exam my coworker just took there a week ago. The best answer was that Tacoma Community Collage was not working with Prometric any more. The next closest facility was inside Fort Lewis. I do not want to be hassled getting
on base so I asked for the next closest facility. They said Bremerton, that's an hour if not more away form me. I said sure, that will work. They then returned to tell me that facility would be closed for a month. I then asked for the
next closest. They said MountLake Terrace(a little north of Seattle) which is 2 hours away from me. I scheduled my test and was completely upset. I just spent an hour and a half on the phone, didn't get any real answers, and now have to drive 2
hours to test when my coworker took the same test in Tacoma(25 min away) a week ago.
I'm in Washington State, the home of Microsoft. Why do I have to travel 2 hours away and work with a poor company(Prometric) to schedule my Microsoft Exams? I have taken 3 tests through Prometric and every time it has been a hassle in some way.
Is there another company I can use to schedule and take my exams? Why doesn't every collage in Washington State have a Microsoft testing facility?
