locked
Renew LiveOne - no login RRS feed

  • Question

  • I have LiveOne and need to renew but did not save login id associated with my membership.  Hoe do I renew?
    Thursday, January 31, 2008 12:26 AM

Answers

  • Your LiveID should be visible as the Subscription ID when you open OneCare and click Help/About...

    If you don't recall the LiveID you used for your subscription, you will need to contact support who can provide that information to you using your Key and/or contact information.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    Alternatively, sign in at http://billing.microsoft.com with email addresses that you have set up as LiveIDs and one will show your subscription listed - and then click the renew link next to the subscription.

     

    Alternatively, uninstall OneCare when it expires (it will autorenew if you used a credit card to subscribe, so no need to do this in that case) and install and activate with a different LiveID and a retail key or credit card.

     

    -steve

     

    Thursday, January 31, 2008 1:58 AM
    Moderator