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Tracking crm e-mail from outlook RRS feed

  • Question

  • Hi All,

    When I send an e-mail to a lead from CRM, it displays “Regarding CRM” to the recipient.  Is there a way to remove the “Regarding CRM” displayed?  We do not want potential clients to know we are tracking e-mails exchanged with them. 

    If anyone knows it please respond...

    Thanks,
    Hanoi

    Monday, December 7, 2009 3:52 PM

Answers

  • you may be confused about what is displayed to the recipient - the regarding is only visible for you - the recpipient will not see that.

    The only thing a recipient would see is the optional tracking token added to the subject line. - This is an optional feature that helps replies to CRM emails to be tracked to the original lead/contact/case/opportunity etc.

    This can be disabled, but it's a system wide option. -

    Here's more information on how it is used:
    http://blogs.msdn.com/crm/archive/2008/01/29/what-s-new-in-microsoft-dynamics-crm-4-0-e-mail-integration.aspx

    Scott Sewell, CustomerEffective | http:\\blog.CustomerEffective.com | Twitter:@ScottSewell
    Monday, December 7, 2009 7:34 PM
    Moderator

All replies

  • you may be confused about what is displayed to the recipient - the regarding is only visible for you - the recpipient will not see that.

    The only thing a recipient would see is the optional tracking token added to the subject line. - This is an optional feature that helps replies to CRM emails to be tracked to the original lead/contact/case/opportunity etc.

    This can be disabled, but it's a system wide option. -

    Here's more information on how it is used:
    http://blogs.msdn.com/crm/archive/2008/01/29/what-s-new-in-microsoft-dynamics-crm-4-0-e-mail-integration.aspx

    Scott Sewell, CustomerEffective | http:\\blog.CustomerEffective.com | Twitter:@ScottSewell
    Monday, December 7, 2009 7:34 PM
    Moderator
  • Hi Scott,

      So even if I testes internally with my collegues I see that. Hope the clients won't see it right?
    Thanks for the reply.
    Hanoi

    Monday, December 7, 2009 8:10 PM