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    I have purchased  and have a key code for my Windows One Care. I went ahead and uninstalled the old one and reinstalled the new one I have purchased today. I have an acct already set up from the previous acct and would like to keep the same but when I go into the acct, it is not recognizing that I have already renewed (reinstalled).

    Tuesday, January 29, 2008 2:37 AM

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    If you activated the reinstall with the same LiveID, you simply need to renew with your new product key. (The reinstall wasn't needed...)

    Go to http://billing.microsoft.com and sign in with your subscription LiveID. (Open OneCare and click help/about to view the subscription LiveID)

    Select the OneCare subscription and click on the renew link.

    Choose the option to renew with a prepaid PIN or token which is the retail product key.

    Enter the 25 character key and proceed.

    It can take up to 24 hours for the subscription status to be updated in OneCare.

     

    -steve
    Tuesday, January 29, 2008 12:29 PM
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