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Re: Updates won't install RRS feed

  • Question

  • My Automatic Updates for Windows  has been turned off and everytime we try to turn it back on it says `Go to the Settings Page or something and do it manually , then it says it cant do it  and to try to go back to manually ' ANy Suggestions ?? One day it works the next it dont and I have Windows XP

     

    Friday, July 4, 2008 3:20 AM

Answers

  • Sheryl,

     

    First I split your post creating a personal one for you. We do encourage all our customers to create their own posting so we may provide and focuse more attention directly to you. Some times focus is lost when there are multiple customers within the same thread as well as if customers do not come back and read the forum they won't receive feedback. Hope that explains as why I split your post.

     

    Next did you read what Matt provided regarding we don't provide support for Windows Updates in this forum? If not I would like to provide the information now which will provide some information but mainly a redirect as where you will find resolve for Windows Updates issues :-)

     

    Thank you and have a great weekend,

     

    Stephen Holm, MS
    WGA Forum Manager

     

     

    Your issue appears to be Windows Update and not Windows Genuine Advantage (WGA) related. This Forum is only for support of WGA. Your issue appears to be outside the scope of the Genuine Advantage forum. Please visit https://support.microsoft.com/oas/default.aspx?gprid=6527 and submit a FREE support request for Windows Update problem which you are experiencing.

    You may also consider self help options detailed below.  Please visit the Discussions in Windows Update Forum located here:  http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsupdate&lang=en&cr=US  and post what exactly is causing the problem. This forum specializes with WU problems.

    1.      A great place to begin is Windows Update Troubleshooter which has helped people troubleshoot problems reported to Microsoft Product Support. Please visit; http://v4.windowsupdate.microsoft.com/troubleshoot/ and select a category on the site to get help on resolving your problem. Next I recommend visiting Windows Update Frequently Asked Questions located here:   http://support.microsoft.com/default.aspx?scid=%2Fsupport%2Fwindows%2Fupdate%2Ffaq%2FDefault.asp .  

      Next I have collected various Knowledge Base (KB) articles which may assist you with finding a resolution for the WU problem you are currently experiencing. Please review the KB articles below where you may find the problem:  

    1.      How to troubleshoot Windows Update, Microsoft Update, and Windows Server Update Services installation issues: http://support.microsoft.com/kb/906602

     

    2.       http://update.microsoft.com/windowsupdate/v6/default.aspx?ln=en-us : Select "Get Help and Support" located on the left. Frequently Asked Questions

     

    3.      Updates are not installed successfully from Windows Update, from Microsoft Update, or by using Automatic Updates after you repair a Windows XP installation:  http://support.microsoft.com/kb/943144

     

    4.      http://support.microsoft.com/gp/wusupport: Follow the directions to receive Windows Update Support.

     

    5.      Windows Update Center:  http://support.microsoft.com/ph/6527

     

    Hopefully the above information will resolve your problem. Should it not then hopefully I have provided you with enough information to get a resolution. Take care and should you have future WGA problems please visit me again here :-).

     

    Friday, July 4, 2008 3:31 AM