locked
System error 2, when validating windows vista in Command promt RRS feed

  • Question

  • My Windows Vista can not check for updates, then i was prompted to validate my Windows Vista.

    1. I opened comand prompt, Run as Administrator

    2. typed net start slsvc the following information was printed

    The Software Licensing service is starting

    The Software Licensing service could not be started

     

    A system error has occurred

     

    System error 2 has occured

     

    The system cannot find the file specified

     

    C:\Windows\system32>

     

    Could you please send me the relevant information on how i can fix this error.

    I am positive my windows vista is genuine as i bought this labtop directly from Dell Ireland with the Vista package preinstaled

    Friday, April 25, 2008 2:40 PM

Answers

  • Hi Patrick,

     

      The problem is that the Software Licensing Service has stopped and Vista uses that service to check it's Genuine status. When Vista can't access the Service, it assumes that something has tampered with the Service and flags itself as non-Genuine.

     

      "Net Start Slsvc" is the manual command to force start the Software Licensing Service, the fact that you are getting a System Error tells me that the core issue isn't within Vista's Anti-Piracy systems, but is in the Core Vista systems. I suggest going to http://support.microsoft.com for additional Vista support options.

     

    Sorry I couldn't be more help,

    Darin Smith

    WGA Forum Manager

     

     

    Friday, April 25, 2008 9:09 PM

All replies

  • Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x80070426
    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-4WD8X-M9WM7-CH4CG
    Windows Product Key Hash: EkdqJZ28Y9zyrh7DU/lHNjTXlQY=
    Windows Product ID: 89572-OEM-7332166-00096
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.002
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {29A52422-2A6A-41E9-8550-FAC7396E54C3}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Basic
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.071009-1548
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Word 2002 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{29A52422-2A6A-41E9-8550-FAC7396E54C3}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6000.2.00010300.0.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-CH4CG</PKey><PID>89572-OEM-7332166-00096</PID><PIDType>2</PIDType><SID>S-1-5-21-3274618920-2964185565-599485562</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>MM061                           </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A17</Version><SMBIOSVersion major="2" minor="4"/><Date>20070613000000.000000+000</Date></BIOS><HWID>1D303507018400EE</HWID><UserLCID>1809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M07    </OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{911B0409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Word 2002</Name><Ver>10</Ver><Val>62A4EAC3B9ACA0A</Val><Hash>oYFJkmRdgrdNVD6wKZKJMnTn5To=</Hash><Pid>54189-OEM-1650002-00005</Pid><PidType>16</PidType></Product></Products><Applications><App Id="1B" Version="10" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

     

    Friday, April 25, 2008 3:08 PM
  • Hi Patrick,

     

      The problem is that the Software Licensing Service has stopped and Vista uses that service to check it's Genuine status. When Vista can't access the Service, it assumes that something has tampered with the Service and flags itself as non-Genuine.

     

      "Net Start Slsvc" is the manual command to force start the Software Licensing Service, the fact that you are getting a System Error tells me that the core issue isn't within Vista's Anti-Piracy systems, but is in the Core Vista systems. I suggest going to http://support.microsoft.com for additional Vista support options.

     

    Sorry I couldn't be more help,

    Darin Smith

    WGA Forum Manager

     

     

    Friday, April 25, 2008 9:09 PM