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email problems RRS feed

  • Question

  • have had a Hotmail account for years.  got a new surface pro 3   attempted logon to Microsoft account using Hotmail email  it said account already exists and suggested using name1@hotmail instead.  I did this and created the account.  Later I determined that I probably already had an account using my Hotmail name but had forgotten about it.  Now on my new computer I can only send/receive email using the name1 Hotmail email name.  Can't access or use my old name@hotmail email address.  Can you help me resolve this issue?

    Tuesday, April 11, 2017 5:15 PM