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  • Question

  • I subscribed to one care on April 17, 2007 and today I get a message that my subscription has expired - this seems to me to be one month early.  I then tried to renew and I get a msg that that service is not available right now. 

    Jeannette

    Monday, March 17, 2008 8:42 PM

Answers

  • If your subscription to OneCare shows expired in OneCare

    • Check your PC date and time.
    • Check your subscription status by logging in with your subscription LiveID at http://billing.microsoft.com
    • Confirm that this is the same LiveID shown to be the Subscription ID in OneCare - Help/About...

    If your subscription is correctly shown at the Billing site, but incorrect in OneCare and your PC date and time are correct, please contact support.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    The service not available message may be due to trying to sign in with an incorrect LiveID for your subscription.

    -steve

    Tuesday, March 18, 2008 11:51 AM
    Moderator