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Refurbished PC not recognising new product key supplied with machine RRS feed

  • Question

  • I bought a refurbished PC which has the product key of the original machine on the provcessor box, but a sheet headed 'Microsoft registered refurbisher'  came with it providing a new Windows 7 product key and a new COA serial number.  However, the machine keeps asking for my Windows product key and eventually comes back with the message  'the product key you have entered does not appear to be a valid Window 7 product key'.

    The diagnostic tool came up with the following.  Any help welcomed, thanks.

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-CM74G-RPHKF-PW487
    Windows Product Key Hash: 71BRYMECVaSXedfumfu8zryHJVY=
    Windows Product ID: 00371-177-0000061-85990
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {8AA19140-6D51-4473-8535-A4235B89DFC6}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.120330-1504
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Basic 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_70AFE6BE-656-80070057_E2AD56EA-815-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{8AA19140-6D51-4473-8535-A4235B89DFC6}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-PW487</PKey><PID>00371-177-0000061-85990</PID><PIDType>5</PIDType><SID>S-1-5-21-215367078-37371188-2060820330</SID><SYSTEM><Manufacturer>Dell Inc.                </Manufacturer><Model>OptiPlex GX620               </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.                </Manufacturer><Version>A07</Version><SMBIOSVersion major="2" minor="3"/><Date>20060331000000.000000+000</Date></BIOS><HWID>F3313107018400EC</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0013-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Basic 2007</Name><Ver>12</Ver><Val>6F834C0BCBA7E10</Val><Hash>UPfWErTQFh15Gt63urYaGTSI+7w=</Hash><Pid>89445-OEM-6477623-24587</Pid><PidType>4</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00170-177-000006-00-2057-7601.0000-0422012
    Installation ID: 019592423715673991784262906216410962789106652891937953
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: PW487
    License Status: Notification
    Notification Reason: 0xC004F009 (grace time expired).
    Remaining Windows rearm count: 2
    Trusted time: 06/10/2012 20:12:49

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C532
    HealthStatus: PASS
    Event Time Stamp: 10:6:2012 20:09
    WAT Activex: Registered
    WAT Admin Service: Registered

    HWID Data-->
    HWID Hash Current: NAAAAAEABAABAAIAAAACAAAAAQABAAEAnJ9YvWAhqnYAG4L+SOSg6H7PID6U52HGUPnsOw==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC DELL   GX620  
      FACP DELL   GX620  
      HPET DELL   GX620  
      BOOT DELL   GX620  
      SSDT DELL st_ex
      ASF! DELL   GX620  
      MCFG DELL   GX620  

    Saturday, October 6, 2012 7:44 PM

Answers

  • In a proper refurbished system, the proper Key should be on a second COA sticker on the case - NOT on a piece of paper!!

    http://www.nused.com/page.php/pageKey=70 shows how.

    What are the last 5 characters of the Key you are attempting to enter?

    Try this...

    Please first try recreating Licensing Store.

     

    Recreate the Licensing Store

    Go to Start > All Programs > Accessories

    Right-Click on Command Prompt and select Run as Administrator - accept the UAC prompt

    Run the following commands in the Command Prompt window, using the Enter key at the end of each

     

    net stop sppsvc

    (wait until the service has stopped before entering the following lines)

     

    CD %windir% \ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
    REN tokens.dat tokens.bar
    net start sppsvc
    slui.exe 

    After a couple of seconds Windows Activation dialog will appear.

    You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.

    If you are asked for your Key, use the one on the COA sticker on the machine's case

     

    Reboot and Post back with a new MGADiag report



    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Saturday, October 6, 2012 9:19 PM
    Moderator

All replies

  • In a proper refurbished system, the proper Key should be on a second COA sticker on the case - NOT on a piece of paper!!

    http://www.nused.com/page.php/pageKey=70 shows how.

    What are the last 5 characters of the Key you are attempting to enter?

    Try this...

    Please first try recreating Licensing Store.

     

    Recreate the Licensing Store

    Go to Start > All Programs > Accessories

    Right-Click on Command Prompt and select Run as Administrator - accept the UAC prompt

    Run the following commands in the Command Prompt window, using the Enter key at the end of each

     

    net stop sppsvc

    (wait until the service has stopped before entering the following lines)

     

    CD %windir% \ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
    REN tokens.dat tokens.bar
    net start sppsvc
    slui.exe 

    After a couple of seconds Windows Activation dialog will appear.

    You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.

    If you are asked for your Key, use the one on the COA sticker on the machine's case

     

    Reboot and Post back with a new MGADiag report



    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Saturday, October 6, 2012 9:19 PM
    Moderator
  • Noel, you are mistaken,

    While Microsoft Authorized Refurbishers (large volume) provide COA's with the product key on the label, COA's which are provided through the Microsoft Registered Refurbisher  program (small volume, less than 500 licenses per month) DO NOT provide a license key on the label.  Rather, the COA must be provided on a product key card which is printed from the Microsoft Registered Refurbisher portal.  

    Chris Ritchie,
    Microsoft Registered Refurbisher

    Wednesday, November 21, 2012 12:35 AM
  • Ah?

    Do you have a link/reference/picture?
    Thanks for the correction!


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Wednesday, November 21, 2012 9:02 AM
    Moderator
  • I finally got to read the registered refurbisher agreement today - and it says, in part....

    <quote>

    (1)  Windows Operating System Software
    (i)  For Citizenship Licenses, no pre-existing COA for a Microsoft Windows operating syste
    product needs to be affixed for Refurbished PCs.  Refurbisher must permanently affix
    new Program COA for the Windows Operating System Software that is preinstalled on
    the Refurbished PC. The Program COA must be visible on the exterior of the
    Refurbished PC.  If the Refurbished PC does have a pre-existing COA, Refurbisher may
    its option, either mark through or place a sticker of its own design and manufacture
    over the product key on the pre-existing COA. Refurbisher must not remove or obscu
    the serial number on the pre-existing COA.
    (ii)  For all licenses except Citizenship Licenses, each Refurbished PC must have a pre-
    existing COA for a Microsoft Windows operating system product affixed to it, which
    must remain on the Refurbished PC. In addition, Refurbisher must permanently affix
    new Program COA for the Windows Operating System Software that is preinstalled on
    the Refurbished PC. The Program COA must be visible on the exterior of the
    Refurbished PC. Refurbisher may, at its option, either mark through or place a sticker
    its own design and manufacture over the product key on the pre-existing COA.
    Refurbisher must not remove or obscure the serial number on the pre-existing COA.

    </quote> [empasis mine]


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Sunday, November 25, 2012 11:19 AM
    Moderator
  • I know this is a very old post but I thought I'd show some examples of this program for better understanding for those like me who come to this post.

    You are correct that you do get a new sticker with the refurbished computer. However that code is NOT on that sticker, instead the code is on a separate PDF you download and hand out.

    Thursday, January 22, 2015 6:03 PM
  • You are correct - the system appears to have changed significantly over the years, resulting in the confusion in this thread - thanks for posting the graphics!


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Friday, January 23, 2015 7:18 AM
    Moderator
  • I have the paper and the sticker but when i type the product key from the pdf that was printed out it it doesn't work! and now my windows is ready to terminate my windows within 2 days unless i provide a new product key :/ please help!
    Wednesday, February 4, 2015 2:49 AM
  • Please start a new thread, and include your own MGADiag  report.

    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool

    (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )

     Once saved, run the tool.

    Click on the Continue button, which will produce the report.

     To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.

      - in your own thread, please

    Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!

    http://www.microsoft.com/en-us/howtotell/Hardware.aspx


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Wednesday, February 4, 2015 8:09 AM
    Moderator