Sign in
Microsoft.com
 
Microsoft
 
 
 

locked
Newbie questions on setting up IVR overseas. RRS feed

 > 

  • Question

  • Question
    Sign in to vote
    0
    Sign in to vote

    I have to setup some IVR systems in some African countries.  It's is a 'simple' system: users use their cell-phones to dial in, and the IVR response with some questions. The users answer with voice or phone keypad. The IVR will then store the answers onto a database (SQL server).

    If I don't know what kind of PBXes are used in those places, how do I proceed with this project?

    How does one deploy voice over IP vs tradition PBX?

    Does anyone know which telephony cards can work overseas/Africa?

    Thanks for the help. 

    Monday, January 7, 2008 8:54 PM

All replies

  • Question
    Sign in to vote
    0
    Sign in to vote

    I'm not sure what the phone systems are like on the African continent.

     

    As for setting the IP you will need a gateway of some type to connect you to the POTS phone lines. You can get your own gateway for a few hundred dollars or you can get that provided as a service by your telephony provider.

     

    As for the telephony cards I suggest you first find out what phone systems are available then check with the card vendors.

     

    Sorry I couldn't be much help as I'm not very familiar with anything other that US offerrings.

     

     

    Monday, January 14, 2008 2:28 PM
  • Question
    Sign in to vote
    0
    Sign in to vote
    I recommend researching SIP trunk providers that are near you (or the speech servers).

    You should be able to get quality response time and audio quality and a decent price (without much research, I grabbed a SIP trunk for $6/line/month on a dev box).

    I don't know if it helps now, being 3 months later than when you asked!


    Tuesday, April 8, 2008 1:03 AM
  • Question
    Sign in to vote
    0
    Sign in to vote

     

    You can use an INGATE Siparator device to provide SIP Trunking for Speech server.

    http://www.ingate.com/siparatorrange.php#19

     

     

    Contact me through my blog web site if you want more information.

    Keith Kabza MVP

    http://www.ocsmvp.com

     

    Thursday, July 24, 2008 10:18 PM