Newbie questions on setting up IVR overseas. RRS feed

  • Question

  • I have to setup some IVR systems in some African countries.  It's is a 'simple' system: users use their cell-phones to dial in, and the IVR response with some questions. The users answer with voice or phone keypad. The IVR will then store the answers onto a database (SQL server).

    If I don't know what kind of PBXes are used in those places, how do I proceed with this project?

    How does one deploy voice over IP vs tradition PBX?

    Does anyone know which telephony cards can work overseas/Africa?

    Thanks for the help. 

    Monday, January 7, 2008 8:54 PM

All replies

  • I'm not sure what the phone systems are like on the African continent.


    As for setting the IP you will need a gateway of some type to connect you to the POTS phone lines. You can get your own gateway for a few hundred dollars or you can get that provided as a service by your telephony provider.


    As for the telephony cards I suggest you first find out what phone systems are available then check with the card vendors.


    Sorry I couldn't be much help as I'm not very familiar with anything other that US offerrings.



    Monday, January 14, 2008 2:28 PM
  • I recommend researching SIP trunk providers that are near you (or the speech servers).

    You should be able to get quality response time and audio quality and a decent price (without much research, I grabbed a SIP trunk for $6/line/month on a dev box).

    I don't know if it helps now, being 3 months later than when you asked!

    Tuesday, April 8, 2008 1:03 AM

    You can use an INGATE Siparator device to provide SIP Trunking for Speech server.




    Contact me through my blog web site if you want more information.

    Keith Kabza MVP



    Thursday, July 24, 2008 10:18 PM