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I lost my email address in the alerts RRS feed

  • Question

  • Alerts stopped working for me and tonight I realized why -- there was no email in the place where there was supposed to be an email.

    Why did it get lost?

    Why is consistent alerts such a problem?

    Saturday, August 6, 2011 6:32 AM

Answers

  • We've logged a bug, another user reported this also, so something odd might be happening somewhere. Once an email is established and confirmed it should never be wiped away. If that is happening, we need to figure out why and correct it.
    Community Forums Program Manager
    Monday, August 8, 2011 4:47 PM
    Answerer
  • I'm going to be rude today.  This isn't an answer because it happened to me again on October 11 so the bug is still there.


    It's not a solution, but the "answer" from Brent is that they logged it as a bug so it has become a Known Issue that they'll try to fix. So if the question was "What happened..." then the unfortunate answer is "this is a rare bug and known issue, but we'll try to fix it."

    You also asked why the system was complicated. There are several moving parts put together from separate sources. So it's more complicated than one might think. And thus bugs make a little more sense in that context. I'm on the outside, so that's just my high-level observation.

    That said, Brent, any update on this issue? It seems to have only happened to a few people (which might make it harder to pinpoint if we can't reproduce it).

    Thanks!


    Ed Price a.k.a User Ed, Microsoft Experience Program Manager (Blog, Twitter, Wiki)
    Monday, October 24, 2011 7:06 PM
    Owner

All replies

  • Hey Susan, we'll look into how your email got lost. Do you mean you were reset to not having an email registered at all? So when you went to your setting page, you basically saw two blank input fields? Or was it set to unconfirmed state?
    Community Forums Program Manager
    Sunday, August 7, 2011 1:10 AM
    Answerer
  • Alerts stopped working for me and tonight I realized why -- there was no email in the place where there was supposed to be an email.


    Thanks for the reminder.   Last time this was my problem.   This time my E-mail address was back but apparently I had missed a confirmation E-mail that I had to respond to.   Now supposedly that is fixed too.

     

    Robert
    ---

    Sunday, August 7, 2011 1:33 PM
  • We've logged a bug, another user reported this also, so something odd might be happening somewhere. Once an email is established and confirmed it should never be wiped away. If that is happening, we need to figure out why and correct it.
    Community Forums Program Manager
    Monday, August 8, 2011 4:47 PM
    Answerer
  • Two blank input fields.  I had to set it up all over again by entering my email address.

    Monday, August 8, 2011 6:44 PM
  • I'm going to be rude today.  This isn't an answer because it happened to me again on October 11 so the bug is still there.

    Saturday, October 15, 2011 12:09 AM
  • I'm going to be rude today.  This isn't an answer because it happened to me again on October 11 so the bug is still there.


    It's not a solution, but the "answer" from Brent is that they logged it as a bug so it has become a Known Issue that they'll try to fix. So if the question was "What happened..." then the unfortunate answer is "this is a rare bug and known issue, but we'll try to fix it."

    You also asked why the system was complicated. There are several moving parts put together from separate sources. So it's more complicated than one might think. And thus bugs make a little more sense in that context. I'm on the outside, so that's just my high-level observation.

    That said, Brent, any update on this issue? It seems to have only happened to a few people (which might make it harder to pinpoint if we can't reproduce it).

    Thanks!


    Ed Price a.k.a User Ed, Microsoft Experience Program Manager (Blog, Twitter, Wiki)
    Monday, October 24, 2011 7:06 PM
    Owner