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Can't Install Genuine Validation ActiveX Control RRS feed

  • Question

  • I have been trying to run the Windows XP Genuine Advantage Validation Tool but nothing works. I go to the Validation Homepage www.microsoft.com/genuine then I click the Validate Windows button and it shows me how to install the ActiveX control when the Information Bar pops up. The inforamtion bar doesn't show, however, so I click the alternate method. I then click Validate Now, run the legitcheck.va Application that pops up, and get taken to this webpage 

    Validation Not Completed: ActiveX Error

    There are several reasons why validation may not have succeeded.

    • The Microsoft Genuine Advantage Tool requires the user account to have administrative privileges on the computer.
    • The Microsoft Genuine Advantage Tool requires access and is unable to communicate with the Microsoft validation servers. Please click here to learn more about troubleshooting your antivirus, antispyware, Internet Explorer and firewall settings.
    [0x80080296]

     

    I click the click here link and get taken to the Diagnostics Site. I click Start Diagnostics and the results are:

    Microsoft Genuine Advantage Diagnostic Results

    Passed Active scripting allowed
    Passed Display images enabled
    Passed Computer time and date correct
    Passed Cookies enabled
    Passed ActiveX enabled
    Failed Windows validation ActiveX loaded
    Failed Office validation ActiveX loaded
    Failed Validation Self-help ActiveX loaded
    Your computer is not properly configured to run the Microsoft validation process. Click Resolve Now to continue.


    I click Resolve Now and get taken to this page: There is no Information Bar or anything that pops up and when I click try installation again it just does the same thing.

    Adjust Internet Explorer security settings for ActiveX control behavior 

    Internet Explorer may not be configured to download ActiveX controls for security reasons, or you might have declined to install the ActiveX control when Internet Explorer prompted you to download, install, or run the control.

    Please wait while the Microsoft Genuine Advantage ActiveX controls install. The Microsoft Genuine Advantage program requires the installation of these ActiveX controls.

    Do you see Internet Explorer's Info Bar displayed as shown in this picture?

    If so, follow the two steps below to install the Microsoft Genuine Advantage ActiveX controls from Microsoft.

    If not, and installation of the ActiveX control does not occur, try installation again.

    To install the Microsoft Genuine Advantage ActiveX controls:

    1. Right-click on the Info Bar and select Install ActiveX Control (shown below).

    2. In the Internet Explorer Security Warning dialog, click the Install button.

    Are you ready to try again?

    After you have completed the steps above and the Microsoft Genuine Advantage ActiveX controls have been sucessfully installed, continue on to run the test again to make sure that the problem has been resolved.
     

    I've tried the same process using the Mozilla Firefox browser, but it still fails. I haven't disenabled the Information Bar or anything, and I've allowed pop-ups from www.microsoft.com, but still nothing happens. My firewall settings are medium high, the default level. When downloading the Windows Live Onecare scanner just now the Information Bar did pop up to ask if I wanted to run the ActiveX control, so I don't know what the problem is for the Genuine Advantage Validation... Please help me, and I'm not especialy gifted with computers so speak simply! 
    Saturday, July 26, 2008 12:09 PM

Answers

  •  melissabee,

    Are you having complications loading the Active X control? I would like to provide the following information and steps for you to follow to attempt resolving this issue.

    Step 1:  Manual ActiveX Installation

     

    1.      Click the Start button, then click “Run”

    2.      Type in “iexplore http://go.microsoft.com/fwlink/?LinkID=39204” then click ‘OK’. You will be prompted to download “LegitCheckControl.cab”.

    3.      Choose Open. Once this completes, a window will open showing two files, LegitCheckControl.dll and LegitCheckControl.inf. Leave this window open for now.

    4.      Click the Start button, then click “Run”

    5.      Type in “system32”, then click ‘OK’. (If you are running Windows XP, you may need to click “show files” to allow access to this system directory.)

    6.      Drag the LegitCheckControl.dll file from the window that was open into the system32 directory. If you are prompted to overwrite a file, choose ‘Yes’ to overwrite any existing file. (If you are running Vista, you may be prompted to provide administrator permission to complete the action. If so, press “Continue” and allow it.)

    7.      Click the Start button, then click “Run”

    8.      Type “regsvr32 LegitCheckControl.dll”, and then click ‘OK’.

    9.      You should see a dialog saying “DllRegisterServer in LegitCheckControl.dll succeeded.”

    After you finish the above steps please restart the computer and try to validate Windows again: http://www.microsoft.com/genuine. Please locate the “Validate Windows” button in the upper right hand corner. Double click on the button and follow the guidance. Were you able to pass Windows Validation successfully?

     

    Should you have additional problems please review the knowledge base (KB) article “How to activate Windows XP” located @ http://support.microsoft.com/default.aspx?scid=kb;en-us;307890&sd=techh .      

     

                Restart the computer and contact the Microsoft Activation

     

     Center to re-activate Windows should there be problems should you need assistance. Activation and registration of a Microsoft product is located @:  http://support.microsoft.com/kb/326851/en-us

    The Office Activation Center can be reached at (888) 652-2342 from 8:00 AM to 10:00 PM Pacific Time

    Lori MS


    Lori MS
    • Marked as answer by Stephen Holm Friday, August 1, 2008 7:24 PM
    Monday, July 28, 2008 5:56 PM

All replies

  •  How to use Reset Internet Explorer Settings: http://support.microsoft.com/kb/923737/en-us
    Please note: I am not a Microsoft employee...only a voluntary forum contributor.
    Saturday, July 26, 2008 2:36 PM
    Moderator
  •  melissabee,

    Are you having complications loading the Active X control? I would like to provide the following information and steps for you to follow to attempt resolving this issue.

    Step 1:  Manual ActiveX Installation

     

    1.      Click the Start button, then click “Run”

    2.      Type in “iexplore http://go.microsoft.com/fwlink/?LinkID=39204” then click ‘OK’. You will be prompted to download “LegitCheckControl.cab”.

    3.      Choose Open. Once this completes, a window will open showing two files, LegitCheckControl.dll and LegitCheckControl.inf. Leave this window open for now.

    4.      Click the Start button, then click “Run”

    5.      Type in “system32”, then click ‘OK’. (If you are running Windows XP, you may need to click “show files” to allow access to this system directory.)

    6.      Drag the LegitCheckControl.dll file from the window that was open into the system32 directory. If you are prompted to overwrite a file, choose ‘Yes’ to overwrite any existing file. (If you are running Vista, you may be prompted to provide administrator permission to complete the action. If so, press “Continue” and allow it.)

    7.      Click the Start button, then click “Run”

    8.      Type “regsvr32 LegitCheckControl.dll”, and then click ‘OK’.

    9.      You should see a dialog saying “DllRegisterServer in LegitCheckControl.dll succeeded.”

    After you finish the above steps please restart the computer and try to validate Windows again: http://www.microsoft.com/genuine. Please locate the “Validate Windows” button in the upper right hand corner. Double click on the button and follow the guidance. Were you able to pass Windows Validation successfully?

     

    Should you have additional problems please review the knowledge base (KB) article “How to activate Windows XP” located @ http://support.microsoft.com/default.aspx?scid=kb;en-us;307890&sd=techh .      

     

                Restart the computer and contact the Microsoft Activation

     

     Center to re-activate Windows should there be problems should you need assistance. Activation and registration of a Microsoft product is located @:  http://support.microsoft.com/kb/326851/en-us

    The Office Activation Center can be reached at (888) 652-2342 from 8:00 AM to 10:00 PM Pacific Time

    Lori MS


    Lori MS
    • Marked as answer by Stephen Holm Friday, August 1, 2008 7:24 PM
    Monday, July 28, 2008 5:56 PM