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Customizing state code of CRM 2011 Case Entity

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Hi,

In CRM 2011 Case entity we have state code and status code . State Code has three values Active,Resolved and Cancelled can i add another value to this field, is it possible to customize.

Thanks,

Abhishek

Abhishek

Wednesday, September 11, 2013 10:05 AM

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Hi,

you can add more options in statuscode, but you can't add options to statecode. you could add a custom field to track your custom status if required and them them under statecode as a category.

HTH

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- Marked as answer by Abhisinha17 Wednesday, September 11, 2013 11:21 AM
Wednesday, September 11, 2013 10:35 AM

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