Video call will not connect on PC RRS feed

  • Question

  • Set up Quickcam E2500 on 2 PCs to test video call with Office Communicator 2007.  Our laptops work fine with video and audio calls but when trying to place a video call on our PCs, the message comes up with a busy signal sound and says either: '(User) cannot answer call' or 'call was not completed or ended'. 
    Friday, August 7, 2009 4:46 PM

All replies

  • sorry but I am not understanding what specifically does not work. Can you give more specifics?
    Monday, August 10, 2009 8:17 PM
  • When a video call is attempted on using Office Communicator 2007 R2 ver 3.5.6907.37 an error message is received "Call was not completed or has ended" and a busy signal is sounded until the error window is closed.  It seems as though there is no webcam connected to the computer, however the webcam does work with the software provided by the manufacturer. 

    We have tried this with the Logitech Quickcam E250 and the Microsoft Lifecam NX-6000

    The user is able to have a Conversation (chat) but is not able to make video call.

    Thanks for the assistance...

    Thursday, August 13, 2009 9:38 PM