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Incorrect version of Windows reported during installation RRS feed

  • Question

  • I'm using Windows 10.

    I would like to get an dev version of MS Dynamics CRM 2016 working on my laptop.

    MSDN says that a single machine installation is possible:

    https://msdn.microsoft.com/en-us/library/jj551751(v=nav.90).aspx

    The system reqs show that MS Dynamics CRM Server 2016 should work with Windows 10:

    https://msdn.microsoft.com/en-us/library/dd301054(v=nav.90).aspx#NavServerReqs

    However!

    When I run the installation I get an error message saying: "The computer is running an operating system that Microsoft Dynamics CRM does not support".

    If I do a "ver" command on my laptop it (correctly) says my Windows version is 10.0.10586.

    BUT, the install error log says "Current OS Version: 6.2.9200" which is clearly wrong.

    Hence why the install fails.

    Why is the installation reporting an incorrect version of Windows and how do I overcome this so that I can install this dev version of MS Dynamics CRM Server 2016?

    Thoughts greatly appreciated...

    Monday, April 4, 2016 9:52 PM

Answers

  • Hi,

    CRM 2016 requires a Windows Server operating system. If you would like to get it running on your laptop setting up a Windows Server VM may be a good option. Alternately you could sign up for a 30 day trial of CRM online if that would suit your needs.

    William

    • Marked as answer by Broadsword Wednesday, April 6, 2016 9:13 AM
    Tuesday, April 5, 2016 3:12 AM
  • The MSDN articles you have linked to are for Dynamics NAV, which is a different product to Dynamics CRM. The correct software requirements are documented here.

    Neil - My CRM Blog

    • Marked as answer by Broadsword Wednesday, April 6, 2016 9:13 AM
    Tuesday, April 5, 2016 6:47 PM

All replies

  • Hi,

    CRM 2016 requires a Windows Server operating system. If you would like to get it running on your laptop setting up a Windows Server VM may be a good option. Alternately you could sign up for a 30 day trial of CRM online if that would suit your needs.

    William

    • Marked as answer by Broadsword Wednesday, April 6, 2016 9:13 AM
    Tuesday, April 5, 2016 3:12 AM
  • The MSDN articles you have linked to are for Dynamics NAV, which is a different product to Dynamics CRM. The correct software requirements are documented here.

    Neil - My CRM Blog

    • Marked as answer by Broadsword Wednesday, April 6, 2016 9:13 AM
    Tuesday, April 5, 2016 6:47 PM