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non-genuine copy of window RRS feed

  • Question

  • I have the message in the lower right corner of my screen :This copy of windows is not genuine build 7601"  My system is a Dell that I have had for over a year and the message appeared some time ago.  I did purchase a new copy of windows home premium, and did a clean install after formatting my drive.  The error appeared shortly after the new install.  Dell blames Microsoft and Microsoft blames Dell so neither company's support division was helpful at all.  I have been reading the forum and I have tried many of the solutions that I have come upon to no avail.  Any help would be GREATLY appreciated.  I have also included the diag report.  Thank you for your help.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0x80070057
    Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
    Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
    Windows Product ID: 00359-OEM-8992687-00095
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {D57F50B7-B4C3-4E6F-A55C-D293A774EFF8}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120305-1505
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D57F50B7-B4C3-4E6F-A55C-D293A774EFF8}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-751967315-2364481343-520683124</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 560  </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A00    </Version><SMBIOSVersion major="2" minor="6"/><Date>20091006000000.000000+000</Date></BIOS><HWID>E58D3D07018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>ECS    </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Error: 0x5 Access denied: the requested action requires elevated privileges

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0001000000000000
    Event Time Stamp: 7:31:2012 10:32
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered Service: sppsvc


    HWID Data-->
    HWID Hash Current: MAAAAAEAAgABAAIAAAACAAAAAQABAAEA6GGefohAgsCqf7pGWCB0c0K3AB4ka7IN

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            100609        APIC1338
      FACP            100609        FACP1338
      HPET            100609        OEMHPET
      MCFG            100609        OEMMCFG
      SLIC            DELL          ECS    
      OEMB            100609        OEMB1338
      GSCI            100609        GMCHSCI

    Tuesday, July 31, 2012 4:48 PM

Answers

  • OK

    it seems to be just the one entry missing, then.

    Open an Elevated Command Prompt, and run the following command....

    sc privs sppsvc SeAuditPrivilege/SeChangeNotifyPrivilege/SeCreateGlobalPrivilege/SeImpersonatePrivilege

    (should all be on one line, even if it wraps)

    then close the window, reboot and run another MGADiag report.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Friday, August 3, 2012 10:38 AM
    Moderator

All replies

  • Licensing Data-->
    Error: 0x5 Access denied: the requested action requires elevated privileges

    I don't recall seeing that message before!

    Having said that, it's likely that it's the result of a permissions error somewhere - and the trick is going to be to find out where.

    First, please run some standard system checks....


    Please run a full CHKDSK and SFC scan....
     type in the Search box

     CMD.EXE

     right-click on the only file that is found
     Select Run as Administrator
     - the Elevated Command Prompt window should pop up
     At the Command prompt, type

     CHKDSK C: /R

     and hit the Enter key.

     You will be told that the drive is locked,
     and the CHKDSK will run at he next boot - hit the Y key, and then reboot.

     The chkdsk will take a few hours depending on the size
     of the drive, so be patient!
     
     After the CHKDSK has run, Windows should boot normally
     (possibly after a second auto-reboot) - then run the SFC

     SFC -System File Checker - Instructions
     Click on the Start button
     type in the Search box

     CMD.EXE

     right-click on the only file that is found
      Select Run as Administrator - the Elevated Command Prompt window should pop up
     At the Command prompt, type
     
     SFC /SCANNOW
     
     and hit the Enter key
     
     Wait for the scan to finish - make a note of any error messages - and then reboot.
      Post an MGADiag report with details of any error messages encountered.     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Tuesday, July 31, 2012 11:44 PM
    Moderator
  • There were no errors from any of the commands you asked me to run.  The validity was good as well (I don't remember the exact wording, I apologize), I then rebooted and ran the diagnostic.

    Here is the new diagnostic report -

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0x80070057
    Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
    Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
    Windows Product ID: 00359-OEM-8992687-00095
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {D57F50B7-B4C3-4E6F-A55C-D293A774EFF8}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120305-1505
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D57F50B7-B4C3-4E6F-A55C-D293A774EFF8}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-751967315-2364481343-520683124</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 560  </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A00    </Version><SMBIOSVersion major="2" minor="6"/><Date>20091006000000.000000+000</Date></BIOS><HWID>E58D3D07018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>ECS    </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Error: 0x5 Access denied: the requested action requires elevated privileges

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0001000000000000
    Event Time Stamp: 7:31:2012 19:53
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered Service: sppsvc


    HWID Data-->
    HWID Hash Current: MAAAAAEAAgABAAIAAAACAAAAAQABAAEA6GGefohAgsCqf7pGWCB0c0K3AB4ka7IN

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            100609        APIC1338
      FACP            100609        FACP1338
      HPET            100609        OEMHPET
      MCFG            100609        OEMMCFG
      SLIC            DELL          ECS    
      OEMB            100609        OEMB1338
      GSCI            100609        GMCHSCI


    Dawn Spinney

    Wednesday, August 1, 2012 5:47 PM
  • OK - I think the problem ies either in the registry, or in the filesystem (or both) in teh NetworkService account.

    we need to find out where, and check it.

    Please open an Elevated Command Prompt window, and run the following commands

    REG QUERY HKU

    REG QUERY HKU\S-1-5-20

    DIR C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming

    DIR C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft

    DIR C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform

    post the results...

     Here are some instructions to make life easier :)
    1) To open an Elevated Command Prompt Window (the CP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt. 
    2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Windows, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once. 
    3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Wednesday, August 1, 2012 7:40 PM
    Moderator
  • The  results of your last commands

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Users\LivingRoom>REG QUERY HKU

    HKEY_USERS\.DEFAULT
    HKEY_USERS\S-1-5-19
    HKEY_USERS\S-1-5-20
    HKEY_USERS\S-1-5-21-751967315-2364481343-520683124-1002
    HKEY_USERS\S-1-5-21-751967315-2364481343-520683124-1002_Classes
    HKEY_USERS\S-1-5-18

    C:\Users\LivingRoom>
    C:\Users\LivingRoom>REG QUERY HKU\S-1-5-20

    HKEY_USERS\S-1-5-20\AppEvents
    HKEY_USERS\S-1-5-20\Console
    HKEY_USERS\S-1-5-20\Control Panel
    HKEY_USERS\S-1-5-20\Environment
    HKEY_USERS\S-1-5-20\EUDC
    HKEY_USERS\S-1-5-20\Keyboard Layout
    HKEY_USERS\S-1-5-20\Network
    HKEY_USERS\S-1-5-20\Printers
    HKEY_USERS\S-1-5-20\Software
    HKEY_USERS\S-1-5-20\System

    C:\Users\LivingRoom>
    C:\Users\LivingRoom>DIR C:\Windows\ServiceProfiles\NetworkService\AppData\Roamin
    g
     Volume in drive C is OS
     Volume Serial Number is 0A8C-DC2B

     Directory of C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming

    07/14/2009  12:45 AM    <DIR>          .
    07/14/2009  12:45 AM    <DIR>          ..
                   0 File(s)              0 bytes
                   2 Dir(s)  59,588,661,248 bytes free

    C:\Users\LivingRoom>
    C:\Users\LivingRoom>DIR C:\Windows\ServiceProfiles\NetworkService\AppData\Roamin
    g\Microsoft
     Volume in drive C is OS
     Volume Serial Number is 0A8C-DC2B

     Directory of C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsof
    t

    07/14/2009  12:45 AM    <DIR>          Internet Explorer
    04/14/2012  12:17 PM    <DIR>          SoftwareProtectionPlatform
    01/16/2012  08:48 PM    <DIR>          Windows
                   0 File(s)              0 bytes
                   3 Dir(s)  59,588,661,248 bytes free

    C:\Users\LivingRoom>
    C:\Users\LivingRoom>DIR C:\Windows\ServiceProfiles\NetworkService\AppData\Roamin
    g\Microsoft\SoftwareProtectionPlatform
     Volume in drive C is OS
     Volume Serial Number is 0A8C-DC2B

     Directory of C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsof
    t\SoftwareProtectionPlatform

    04/14/2012  12:17 PM    <DIR>          .
    04/14/2012  12:17 PM    <DIR>          ..
    07/14/2009  12:46 AM    <DIR>          Cache
    04/14/2012  12:17 PM         7,114,451 tokens.dat
                   1 File(s)      7,114,451 bytes
                   3 Dir(s)  59,588,648,960 bytes free

    C:\Users\LivingRoom>


    Dawn Spinney

    Wednesday, August 1, 2012 9:39 PM
  • Hmm - looks like you've been havine problems for a while? probably started sometime in May, by the date on the tokens.dat file.

    Lets look a little closer..

     run the following commands and post the  results.

    ICACLS C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
    ICACLS C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform\tokens.dat
    REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-20"
    REG QUERY HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\hivelist

    That should keep me going (it's bedtime here now<g>)


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth


    Wednesday, August 1, 2012 10:28 PM
    Moderator
  • Oh that's right I forget the time difference.  It started around then, but I was having trouble before, that is around when I reinstalled I believe.  Thank you for taking time with me.  I did find a small amount of non allocated money.  Would you like me to send it to you via paypal or is there a charity or some other that it may benefit?  Please let me know.  Speak with you tomorrow.

    -Dawn

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Users\LivingRoom>ICACLS C:\Windows\ServiceProfiles\NetworkService\AppData\Roa
    ming\Microsoft\SoftwareProtectionPlatform
    C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProt
    ectionPlatform NT AUTHORITY\SYSTEM:(I)(OI)(CI)(F)

                   BUILTIN\Administrators:(I)(OI)(CI)(F)

                   NT AUTHORITY\NETWORK SERVICE:(I)(OI)(CI)(F)

    Successfully processed 1 files; Failed processing 0 files

    C:\Users\LivingRoom>ICACLS C:\Windows\ServiceProfiles\NetworkService\AppData\Roa
    ming\Microsoft\SoftwareProtectionPlatform\tokens.dat
    C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProt
    ectionPlatform\tokens.dat NT AUTHORITY\SYSTEM:(I)(F)

                              BUILTIN\Administrators:(I)(F)

                              NT AUTHORITY\NETWORK SERVICE:(I)(F)

    Successfully processed 1 files; Failed processing 0 files

    C:\Users\LivingRoom>REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\
    CurrentVersion\ProfileList\S-1-5-20"

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-
    5-20
        ProfileImagePath    REG_EXPAND_SZ    C:\Windows\ServiceProfiles\NetworkServi
    ce
        Flags    REG_DWORD    0x0
        State    REG_DWORD    0x0


    C:\Users\LivingRoom>REG QUERY HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro
    l\hivelist

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\hivelist
        \REGISTRY\MACHINE\HARDWARE    REG_SZ
        \REGISTRY\MACHINE\BCD00000000    REG_SZ    \Device\HarddiskVolume2\Boot\BCD
        \REGISTRY\MACHINE\SYSTEM    REG_SZ    \Device\HarddiskVolume3\Windows\System
    32\config\SYSTEM
        \REGISTRY\MACHINE\SOFTWARE    REG_SZ    \Device\HarddiskVolume3\Windows\Syst
    em32\config\SOFTWARE
        \REGISTRY\USER\.DEFAULT    REG_SZ    \Device\HarddiskVolume3\Windows\System3
    2\config\DEFAULT
        \REGISTRY\MACHINE\SECURITY    REG_SZ    \Device\HarddiskVolume3\Windows\Syst
    em32\config\SECURITY
        \REGISTRY\MACHINE\SAM    REG_SZ    \Device\HarddiskVolume3\Windows\System32\
    config\SAM
        \REGISTRY\USER\S-1-5-20    REG_SZ    \Device\HarddiskVolume3\Windows\Service
    Profiles\NetworkService\NTUSER.DAT
        \REGISTRY\USER\S-1-5-19    REG_SZ    \Device\HarddiskVolume3\Windows\Service
    Profiles\LocalService\NTUSER.DAT
        \Registry\User\S-1-5-21-751967315-2364481343-520683124-1002    REG_SZ    \De
    vice\HarddiskVolume3\Users\LivingRoom\NTUSER.DAT
        \Registry\User\S-1-5-21-751967315-2364481343-520683124-1002_Classes    REG_S
    Z    \Device\HarddiskVolume3\Users\LivingRoom\AppData\Local\Microsoft\Windows\Us
    rClass.dat


    C:\Users\LivingRoom>


    Dawn Spinney

    Wednesday, August 1, 2012 10:55 PM
  • (I should know better - I missed the tampered service flag!)

    please run the following commands and post the results....

    SC QC SPPSVC

    SC QUERYEX SPPSVC

    SC QSIDTYPE SPPSVC

    SC QPRIVS SPPSVC


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Wednesday, August 1, 2012 11:06 PM
    Moderator
  • Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Users\LivingRoom>SC QC SPPSVC
    [SC] QueryServiceConfig SUCCESS

    SERVICE_NAME: SPPSVC
            TYPE               : 10  WIN32_OWN_PROCESS
            START_TYPE         : 2   AUTO_START  (DELAYED)
            ERROR_CONTROL      : 1   NORMAL
            BINARY_PATH_NAME   : C:\Windows\system32\sppsvc.exe
            LOAD_ORDER_GROUP   :
            TAG                : 0
            DISPLAY_NAME       : Software Protection
            DEPENDENCIES       :
            SERVICE_START_NAME : NT AUTHORITY\NetworkService

    C:\Users\LivingRoom>
    C:\Users\LivingRoom>SC QUERYEX SPPSVC

    SERVICE_NAME: SPPSVC
            TYPE               : 10  WIN32_OWN_PROCESS
            STATE              : 1  STOPPED
            WIN32_EXIT_CODE    : 0  (0x0)
            SERVICE_EXIT_CODE  : 0  (0x0)
            CHECKPOINT         : 0x0
            WAIT_HINT          : 0x0
            PID                : 0
            FLAGS              :

    C:\Users\LivingRoom>
    C:\Users\LivingRoom>SC QSIDTYPE SPPSVC
    [SC] QueryServiceConfig2 SUCCESS

    SERVICE_NAME: SPPSVC
    SERVICE_SID_TYPE:  UNRESTRICTED

    C:\Users\LivingRoom>
    C:\Users\LivingRoom>SC QPRIVS SPPSVC
    [SC] QueryServiceConfig2 FAILED 87:

    The parameter is incorrect.


    C:\Users\LivingRoom>

    Dawn Spinney

    Thursday, August 2, 2012 12:03 AM
  • Ahah - Gotcha!

    that's the  first time I've ever seen an error here!

    C:\Users\LivingRoom>
    C:\Users\LivingRoom>SC QPRIVS SPPSVC
    [SC] QueryServiceConfig2 FAILED 87:

    The parameter is incorrect.

    We need to replace that with the proper entry.... after checking the actual registry entry as there's something about the error that means that it's not just a 'missing' entry.

    Open an Elevated Command Prompt, and run the following commands

    REG QUERY HKLM\System\CurrentControlSet\services\SPPSVC /S

    post the results


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Thursday, August 2, 2012 6:50 AM
    Moderator
  • Sorry for the delay, things here were a little crazy.

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Users\LivingRoom>REG QUERY HKLM\System\CurrentControlSet\services\SPPSVC /S

    HKEY_LOCAL_MACHINE\System\CurrentControlSet\services\SPPSVC
        DisplayName    REG_SZ    @%SystemRoot%\system32\sppsvc.exe,-101
        ImagePath    REG_EXPAND_SZ    C:\Windows\system32\sppsvc.exe
        Description    REG_SZ    @%SystemRoot%\system32\sppsvc.exe,-100
        ObjectName    REG_SZ    NT AUTHORITY\NetworkService
        ErrorControl    REG_DWORD    0x1
        Start    REG_DWORD    0x2
        DelayedAutoStart    REG_DWORD    0x1
        Type    REG_DWORD    0x10
        DependOnService    REG_SZ
        ServiceSidType    REG_DWORD    0x1
        RequiredPrivileges    REG_SZ
        FailureActions    REG_BINARY    80510100000000000000000003000000140000000100
    0000C0D4010001000000E09304000000000000000000

    HKEY_LOCAL_MACHINE\System\CurrentControlSet\services\SPPSVC\Security
        Security    REG_BINARY    01001480A0000000AC000000140000003000000002001C0001
    00000002801400FF010F00010100000000000100000000020070000500000000001400FD01020001
    010000000000051200000000001800FF010F0001020000000000052000000020020000000014009D
    010200010100000000000504000000000014009D0102000101000000000005060000000000140014
    00000001010000000000050B000000010100000000000512000000010100000000000512000000


    C:\Users\LivingRoom>


    Dawn Spinney

    Friday, August 3, 2012 10:31 AM
  • OK

    it seems to be just the one entry missing, then.

    Open an Elevated Command Prompt, and run the following command....

    sc privs sppsvc SeAuditPrivilege/SeChangeNotifyPrivilege/SeCreateGlobalPrivilege/SeImpersonatePrivilege

    (should all be on one line, even if it wraps)

    then close the window, reboot and run another MGADiag report.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Friday, August 3, 2012 10:38 AM
    Moderator
  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
    Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
    Windows Product ID: 00359-OEM-8992687-00095
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {D57F50B7-B4C3-4E6F-A55C-D293A774EFF8}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120305-1505
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D57F50B7-B4C3-4E6F-A55C-D293A774EFF8}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-751967315-2364481343-520683124</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 560  </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A00    </Version><SMBIOSVersion major="2" minor="6"/><Date>20091006000000.000000+000</Date></BIOS><HWID>E58D3D07018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>ECS    </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800095-02-1033-7600.0000-0162012
    Installation ID: 002852618906485395104651149362405830854975765682987176
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: RMV82
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 8/3/2012 10:14:19 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 7:31:2012 19:53
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEAAgABAAIAAAACAAAAAQABAAEA6GGefohAgsCqf7pGWCB0c0K3AB4ka7IN

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            100609        APIC1338
      FACP            100609        FACP1338
      HPET            100609        OEMHPET
      MCFG            100609        OEMMCFG
      SLIC            DELL          ECS    
      OEMB            100609        OEMB1338
      GSCI            100609        GMCHSCI


    Dawn Spinney

    Friday, August 3, 2012 2:14 PM
  • Looks to me like it's fixed :)

    Enjoy!


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Friday, August 3, 2012 5:58 PM
    Moderator
  • Thank you VERY much for your assistance.  The message is gone, however the system will not print.  I receive and error saying the print spooler is not running.  When I try to start it via task manager or from a elevated command prompt with (net start spooler), I receive the message " Error 87: the parameter is incorrect".

    Dawn Spinney

    Saturday, August 4, 2012 11:17 PM
  • That's off-ropic for this forum, I'm afraid - you should post that problem to a new thread in the Answers forums here.... (Hardware & Drivers seems appropriate)

    http://answers.microsoft.com/en-us/windows/forum/windows_7-hardware


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Sunday, August 5, 2012 8:09 AM
    Moderator
  • I do apologize.  I have not used this type of correspondence before.  I thought because the error occurred after the fix it was part of the original problem.  I will post it where you suggested.  Thank you again for all your help.

    Dawn Spinney

    Monday, August 6, 2012 4:20 PM
  • No need to apologise!

    Your thought is a natural one- but I don't believe the two problems are more than peripherally involved.

    To keep some form of order in this forum, we try to minimise the amount of non-central dealings we have - and most of the posters here (myself included) would not claim to be experts on printing problems.

    If you find that the two are definitely related, feel free to come back (I would recommend that you you post a link to this thread in your Answers forums post), and we'll see what we can do.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Monday, August 6, 2012 8:22 PM
    Moderator