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FALSE ACTIVATION ERROR MESSAGE FROM WINDOWS RRS feed

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     I have suddenly received a false activation error message from Windows stating that my perfectly valid activation code which came with a new computer from Lenovo a few months ago is invalid.   This appears to have been caused by my installing SP1 offered by Lenovo update, but PROVIDED BY MICROSOFT.

    As this appears to be a problem for hundreds of thousands if not millions of users it is high time Microsoft provided a solution which will allow all licensees of genuine Windows to re-access their hard disks and get on with their work.  Otherwise look out for a world wide class action claiming billions in compensation.

    In the meantime please provide an immediate answer for me using the information in the report below:-


    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0xc004c4a8
    Cached Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-QVP96-QK67R-CH693
    Windows Product Key Hash: 5aUgwiPnmCbCPC+Rj4nt35iX0Xc=
    Windows Product ID: 89578-OEM-7219234-19774
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {458927C1-53E8-44F5-9702-172C38172B15}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_ldr.071023-1545
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Word 2002 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_77F760FE-153-80070002_7E90FEE8-175-80070002_B4D0AA8B-604-645_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{458927C1-53E8-44F5-9702-172C38172B15}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-CH693</PKey><PID>89578-OEM-7219234-19774</PID><PIDType>8</PIDType><SID>S-1-5-21-4160637322-1140985633-569153254</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>7650A6G</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>7PETB0WW (2.10 )</Version><SMBIOSVersion major="2" minor="4"/><Date>20080121000000.000000+000</Date></BIOS><HWID>31303507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-7P   </OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{911B0409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Word 2002</Name><Ver>10</Ver><Val>BBBAAC2EDC8F524</Val><Hash>RJwLOBkO0fwir+NvYdlsqE7j3TU=</Hash><Pid>54189-OEM-1692091-43250</Pid><PidType>4</PidType></Product></Products><Applications><App Id="1B" Version="10" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    • Edited by WN1 Thursday, July 24, 2008 6:42 AM Correction
    Thursday, July 24, 2008 6:41 AM

Answers

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    The Online Validation Code: 0xc004c4a8 means that Vista is not yet Activated.


     " or use phone activation (a rather tedious process): both refused activation."

    Please try the Activate by Phone method again. But NOTE: The key to this process is that you need to talk to a Live Activation Rep! When you first call, you will be interacting with an Automated Voice, either select the option to talk to a Live Rep or if there is no option, do not enter any numbers. This should force the automated voice to tansfer you to a Live Rep.


    Thank you,
    Darin Smith
    WGA Forum Manager

    Thursday, July 24, 2008 11:43 PM
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    Well, I did try live phone activation.  That failed.  I was referred up one level, told the whole story again, and was eventually referred to an even higher level.   Fortunately the first number I dialled was a free 0800 one, and I insisted that I would not redial on a premium rate 0870 number to speak to the two higher levels.  I was therefore put through to them and overall spent 2 or more hours on the telephone.   The highest level tried to be helpful but as after ninety minutes none of his proposed solutions would work, I insisted on doing a system restore (using a Vista disk which had already been activated on another computer).  I took my system back to the day before the last lot of Windows updates had been installed a few days ago.  That got the computer working again, but I refused to accept that the problem had been "resolved", as in fact I eventually had resolved it myself, and it was obvious that installation of any further updates would probably reactivate the problem.

    And it was of course not fully resolved because I now know that the problem lies with SP1.  Fortunately I did a backup just before installing that.  I was therefore, after I came off the phone, able to restore the system to pre-SP1.

    Now Windows update says no updates are available for my computer.   Those which were installed this week and caused all the trouble are obviously only available after SP1 is installed.

    The Customer Services representative told me that before SP1 was published Microsoft checked with Lenovo that it was compatible with all machines built up to that date.   No doubt they did, but neither Lenovo or Microsoft seems to have checked on the interaction between SP1 and subsequent updates.   I find it entirely unacceptable that customers who purchased genuine Windows Vista should be put to all this trouble just because two large corporations could not get their act together.
    • Edited by WN1 Friday, July 25, 2008 6:18 PM edit
    • Marked as answer by Darin Smith MS Friday, July 25, 2008 6:43 PM
    Friday, July 25, 2008 6:17 PM

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  • Question
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    You can reset your Windows Vista activation by performing the following:

     

    1. Click on the Start button and in the Start Search box type in:  slui.exe 4

     

    2. Press the Enter key on your keyboard.

     

    3. Select your Country.

     

    4. Follow the instructions for phone activation.

     

    5.  Once completed, restart your computer.

     

    6.  Then visit http://www.microsoft.com/Genuine/  and click Validate Windows.

    Please note: I am not a Microsoft employee...only a voluntary forum contributor.
    Thursday, July 24, 2008 3:35 PM
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    Thank you for your assistance.

    Unfortunately the problem is more serious: I was presented with a blue screen, no programs available, other than internet explorer.  There was a box from Microsoft inviting me to buy a brand new Vista disk, or use an "activation" box to insert my Windows ID (on the label under the laptop), or use phone activation (a rather tedious process): both refused activation.

    My copy of Vista which came with the new computer (Lenovo R61i), was perfectly genuine, and worked for the past few months.

    The problem has arisen, I believe, because I installed SP1.   I have read elsewhere, too, that Vista OEM installed by the manufacture, will have embedded in the chip a different ID from the one printed on the base of the computer!

    I have in the meantime partly solved the problem by inserting a different disk copy of Vista in the DVD bay, and starting up from that (by first setting the computer to boot from DVD).   I then used that disk to  restore  the system to an earlier configuration (ie a date and time in my case before the  installation of "updates").   I was unfortunately able to prove that it was the recent updates which had caused the problem, as I accepted a prompt to install updates which took me back to the blue screen informing me once more that my Vista was illegal!  

    However by using the DVD again I once more have the laptop working.   I have taken care however to delete auto update and install, and I am wondering if it will be safe ever again to accept updates from Lenovo/Microsoft.   That is why I expect these manufacturers to  stand by and help all those users of genuine Vista, who did no more than install updates provided by them.

     
    • Edited by WN1 Thursday, July 24, 2008 5:44 PM edit
    Thursday, July 24, 2008 5:43 PM
  • Question
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    The Online Validation Code: 0xc004c4a8 means that Vista is not yet Activated.


     " or use phone activation (a rather tedious process): both refused activation."

    Please try the Activate by Phone method again. But NOTE: The key to this process is that you need to talk to a Live Activation Rep! When you first call, you will be interacting with an Automated Voice, either select the option to talk to a Live Rep or if there is no option, do not enter any numbers. This should force the automated voice to tansfer you to a Live Rep.


    Thank you,
    Darin Smith
    WGA Forum Manager

    Thursday, July 24, 2008 11:43 PM
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    Thank you.  I shall perhaps try this later today.

    However, I do not accept that licensees of genuine Vista, downloading genuine security updates, should have to go to all this trouble to get their machines working again.

    In order to attempt live phone activation I shall of course have to find the telephone number.   That number did come up when Windows was giving me the message that my genuine copy of Vista is illegal, but I do not want to download the defective updates again just to put the system in false error condition so as to retrieve a means of live phone activation!

    And as I am obviously only one of many affected by this fault, I want Microsoft/Lenovo (and other manufacturers) to provide a simple solution to the problem.
    • Edited by WN1 Friday, July 25, 2008 6:53 AM edit
    Friday, July 25, 2008 2:11 AM
  • Question
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    Well, I did try live phone activation.  That failed.  I was referred up one level, told the whole story again, and was eventually referred to an even higher level.   Fortunately the first number I dialled was a free 0800 one, and I insisted that I would not redial on a premium rate 0870 number to speak to the two higher levels.  I was therefore put through to them and overall spent 2 or more hours on the telephone.   The highest level tried to be helpful but as after ninety minutes none of his proposed solutions would work, I insisted on doing a system restore (using a Vista disk which had already been activated on another computer).  I took my system back to the day before the last lot of Windows updates had been installed a few days ago.  That got the computer working again, but I refused to accept that the problem had been "resolved", as in fact I eventually had resolved it myself, and it was obvious that installation of any further updates would probably reactivate the problem.

    And it was of course not fully resolved because I now know that the problem lies with SP1.  Fortunately I did a backup just before installing that.  I was therefore, after I came off the phone, able to restore the system to pre-SP1.

    Now Windows update says no updates are available for my computer.   Those which were installed this week and caused all the trouble are obviously only available after SP1 is installed.

    The Customer Services representative told me that before SP1 was published Microsoft checked with Lenovo that it was compatible with all machines built up to that date.   No doubt they did, but neither Lenovo or Microsoft seems to have checked on the interaction between SP1 and subsequent updates.   I find it entirely unacceptable that customers who purchased genuine Windows Vista should be put to all this trouble just because two large corporations could not get their act together.
    • Edited by WN1 Friday, July 25, 2008 6:18 PM edit
    • Marked as answer by Darin Smith MS Friday, July 25, 2008 6:43 PM
    Friday, July 25, 2008 6:17 PM