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E-mails from Custom Domain to hotmail Account Junk Folders RRS feed

  • Question

  • Hello,

    I have a custom domain with an e-mail address (I use zoho as the e-mail server for this domain). If I try to send an e-mail from this account to any hotmail account (including my own hotmail account), Outlook puts it into the Junk folder. I tried doing a really simple e-mails (i.e., just a Subject: Test) and it still gets sent to Junk.

    I want to understand what is wrong with my custom domain e-mail that Outlook rejects it as spam but when I ran the message headers through the Message Header Analyzer and it reports that the message is not spam:

    Forefront Antispam Report Header

    - Spam Confidence Level 0
    - Spam Filtering Verdict NSPM

    - IP Filter Verdict NLI

    Microsoft Antispam Header

    - Bulk Complaint Level 0

    The headers also say that DKIM, SPF, DMARC all pass.

    How can I figure out what is wrong with my custom domain so that my e-mails to any hotmail account is not treated as spam? I can Whitelist my own hotmail account but that doesn't help when I try to e-mail someone else with a hotmail account.

    Thanks in advance...

    Tuesday, June 9, 2020 1:34 PM

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