locked
Win7 suddenly not genuine RRS feed

  • Question

  • Same as everyone else, we have been using this for over 9 months and now it's not genuine.  This appeared to happen after either a windows update or a dell client update.  Not sure which one triggered it.  Can you tell from the MGAdiag output what has gone a strange?

     

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 0x8004FE21

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-W27GC-MCYTX-TY6TX

    Windows Product Key Hash: KGC1KIwapK0ICUTa9n8eBRcchxQ=

    Windows Product ID: 00371-OEM-9044245-19443

    Windows Product ID Type: 3

    Windows License Type: OEM System Builder

    Windows OS version: 6.1.7600.2.00010100.0.0.048

    ID: {4A0ABD70-FA15-4ECD-A313-5DCFDC1AAB69}(1)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: Registered, 1.9.42.0

    Signed By: Microsoft

    Product Name: Windows 7 Professional

    Architecture: 0x00000009

    Build lab: 7600.win7_gdr.100618-1621

    TTS Error:

    Validation Diagnostic:

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 100 Genuine

    Microsoft Office Project Professional 2007 - 100 Genuine

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: B4D0AA8B-604-645_77F760FE-153-80070002_7E90FEE8-175-80070002_B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7600.16385], Hr = 0x80092003

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{4A0ABD70-FA15-4ECD-A313-5DCFDC1AAB69}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-TY6TX</PKey><PID>00371-OEM-9044245-19443</PID><PIDType>3</PIDType><SID>S-1-5-21-1525507185-2784367278-3236446295</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude E6400                  </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A25</Version><SMBIOSVersion major="2" minor="4"/><Date>20100604000000.000000+000</Date></BIOS><HWID>D2B83607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M09    </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-003B-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Project Professional 2007</Name><Ver>12</Ver><PidType>0</PidType></Product></Products><Applications><App Id="3A" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.

    Error: 0xC004F012

     

    Windows Activation Technologies-->

    HrOffline: 0x8004FE21

    HrOnline: N/A

    HealthStatus: 0x0000000000000010

    Event Time Stamp: 12:21:2010 11:29

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

    Tampered File: %systemroot%\system32\sppobjs.dll

     

     

    HWID Data-->

    HWID Hash Current: LgAAAAEAAQABAAEAAQABAAAAAgABAAEA6GH4t8OU5m40Y2zDap8W7qBuQjFGyg==

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20001

    OEMID and OEMTableID Consistent: yes

    BIOS Information:

      ACPI Table Name        OEMID Value        OEMTableID Value

      APIC                        DELL                  M09   

      FACP                        DELL                  M09   

      HPET                        DELL                  M09   

      MCFG                        DELL                  M09   

      DMAR                        DELL                  M09   

      ASF!                        DELL                  M09   

      TCPA                                        

      SLIC                        DELL                  M09   

      SSDT                        PmRef                CpuPm

    Friday, January 28, 2011 12:31 PM

Answers

  • "RobRitenour" wrote in message news:279b478f-bb0a-4bad-af3a-d6ac87bd5f85...

    Same as everyone else, we have been using this for over 9 months and now it's not genuine.  This appeared to happen after either a windows update or a dell client update.  Not sure which one triggered it.  Can you tell from the MGAdiag output what has gone a strange?

     

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 0x8004FE21

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-W27GC-MCYTX-TY6TX

    Windows Product Key Hash: KGC1KIwapK0ICUTa9n8eBRcchxQ=

    Windows Product ID: 00371-OEM-9044245-19443

    Windows Product ID Type: 3

    Windows License Type: OEM System Builder

    Windows OS version: 6.1.7600.2.00010100.0.0.048

     

     

    File Scan Data-->

    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7600.16385], Hr = 0x80092003

     

     

     

    Licensing Data-->

    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.

    Error: 0xC004F012

     

    Windows Activation Technologies-->

    HrOffline: 0x8004FE21

    HrOnline: N/A

    HealthStatus: 0x0000000000000010

    Event Time Stamp: 12:21:2010 11:29

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

    Tampered File: %systemroot%\system32\sppobjs.dll

     


    Your problem is the File Mismatch highlighted above - which seems to  have happened about a week before Christmas?
     
    Try a System Restore back to about the 18th Dec 2010 if you can (and you haven't installed/uninstalled too many things since! - you'll have to reinstall/uninstall it all again)
    If that doesn't work, or fails to fix the problem - or you don't want to use it, try a System File Checker - it will attempt to replace the broken file and any others it finds.
    System File Checker - Instructions
    Click on the Start button
    type in the Search  box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator
     - the Elevated Command Prompt window should pop up
    At the Command prompt, type
     
    SFC   /SCANNOW
     
    and hit the Enter key
    Wait for the scan to finish - make a note of any error messages - and then reboot.
    run another MGADiag report, and post the results.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Proposed as answer by Darin Smith MS Monday, January 31, 2011 8:13 PM
    • Marked as answer by Darin Smith MS Tuesday, February 1, 2011 7:48 PM
    Friday, January 28, 2011 1:02 PM
    Moderator