Answered by:
Win7 suddenly not genuine

Question
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Same as everyone else, we have been using this for over 9 months and now it's not genuine. This appeared to happen after either a windows update or a dell client update. Not sure which one triggered it. Can you tell from the MGAdiag output what has gone a strange?
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-W27GC-MCYTX-TY6TX
Windows Product Key Hash: KGC1KIwapK0ICUTa9n8eBRcchxQ=
Windows Product ID: 00371-OEM-9044245-19443
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7600.2.00010100.0.0.048
ID: {4A0ABD70-FA15-4ECD-A313-5DCFDC1AAB69}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7600.win7_gdr.100618-1621
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Project Professional 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_77F760FE-153-80070002_7E90FEE8-175-80070002_B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7600.16385], Hr = 0x80092003
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{4A0ABD70-FA15-4ECD-A313-5DCFDC1AAB69}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-TY6TX</PKey><PID>00371-OEM-9044245-19443</PID><PIDType>3</PIDType><SID>S-1-5-21-1525507185-2784367278-3236446295</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude E6400 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A25</Version><SMBIOSVersion major="2" minor="4"/><Date>20100604000000.000000+000</Date></BIOS><HWID>D2B83607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>M09 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-003B-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Project Professional 2007</Name><Ver>12</Ver><PidType>0</PidType></Product></Products><Applications><App Id="3A" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.
Error: 0xC004F012
Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x0000000000000010
Event Time Stamp: 12:21:2010 11:29
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppobjs.dll
HWID Data-->
HWID Hash Current: LgAAAAEAAQABAAEAAQABAAAAAgABAAEA6GH4t8OU5m40Y2zDap8W7qBuQjFGyg==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC DELL M09
FACP DELL M09
HPET DELL M09
MCFG DELL M09
DMAR DELL M09
ASF! DELL M09
TCPA
SLIC DELL M09
SSDT PmRef CpuPm
Friday, January 28, 2011 12:31 PM
Answers
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"RobRitenour" wrote in message news:279b478f-bb0a-4bad-af3a-d6ac87bd5f85...
Same as everyone else, we have been using this for over 9 months and now it's not genuine. This appeared to happen after either a windows update or a dell client update. Not sure which one triggered it. Can you tell from the MGAdiag output what has gone a strange?
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-W27GC-MCYTX-TY6TX
Windows Product Key Hash: KGC1KIwapK0ICUTa9n8eBRcchxQ=
Windows Product ID: 00371-OEM-9044245-19443
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7600.2.00010100.0.0.048
File Scan Data-->
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7600.16385], Hr = 0x80092003
Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.
Error: 0xC004F012
Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x0000000000000010
Event Time Stamp: 12:21:2010 11:29
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppobjs.dll
Your problem is the File Mismatch highlighted above - which seems to have happened about a week before Christmas?Try a System Restore back to about the 18th Dec 2010 if you can (and you haven't installed/uninstalled too many things since! - you'll have to reinstall/uninstall it all again)If that doesn't work, or fails to fix the problem - or you don't want to use it, try a System File Checker - it will attempt to replace the broken file and any others it finds.System File Checker - Instructions
Click on the Start button
type in the Search box
CMD.EXE
right-click on the only file that is found
Select Run as Administrator
- the Elevated Command Prompt window should pop up
At the Command prompt, type
SFC /SCANNOW
and hit the Enter key
Wait for the scan to finish - make a note of any error messages - and then reboot.
run another MGADiag report, and post the results.
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Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Proposed as answer by Darin Smith MS Monday, January 31, 2011 8:13 PM
- Marked as answer by Darin Smith MS Tuesday, February 1, 2011 7:48 PM
Friday, January 28, 2011 1:02 PMModerator