Good Morning Goddess,
Thank you for posting here in the WGA Forums. We will try and help you resolve the problem which your experiencing. First please visit the following link
http://social.microsoft.com/Forums/en-US/genuinewindowsxp/thread/c2be4a37-9ac3-4674-9b30-08fdc9b99dd8 and follow the steps for providing us with your MGA Diagnostic results. This will allow us to analyze your problem so we may work towards a resolution :-).
Curious did you actually purchase this computer brand new or through another means? The sticker "Certificate of Authenticity" located on your computer should match the version of Windows which came with your system @ the time of purchase. Please let us know where you purchased the system.
Take care :-)
Stephen
Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
