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All Office Enterprise 2007 Applications Have Locked Up... RRS feed

  • Question

  • I have Microsoft Office Enterprise 2007 and all of the applications have locked up. I am unable to type, print, edit, etc.


    I ran MGA Diagnostics and I got these results:

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89578-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {6BC7DD3E-4FEC-42B8-AC2B-2CAFA63DBE9C}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.080917-1612
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\uxtheme.dll[6.0.6001.18000]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{6BC7DD3E-4FEC-42B8-AC2B-2CAFA63DBE9C}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-2104726747-2362689137-4205140207</SID><SYSTEM><Manufacturer>Compaq-Presario</Manufacturer><Model>KQ513AA-ABA SR5510F</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>5.25 </Version><SMBIOSVersion major="2" minor="4"/><Date>20080229000000.000000+000</Date></BIOS><HWID>0C313507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002


    Any help would be greatly appreciated.
    Thanks



    Sunday, October 19, 2008 12:58 PM

Answers

  • Hello Dustin,

    The version of Office Enterprise 2007 which you have installed appears to be a trial version. Where did you purchase Office Enterprise 2007? 

    The Certificate of Authenticity with the Product Key (found on the sticker on the side or bottom of your computer) is for Windows only and will not activate Office programs.

    Office programs  normally do not come standard on computers but are offered for an additional cost. Computer Manufacturers will often include a Trial version of Office, which allows you to use it for a limited number of uses after which, it will ask for a valid Office Product Key. If you wish to continue using it, you would need to buy a Full Version of Microsoft Office.

    If the copy of Office, that came with your computer is supposed to be a Full Version, then your vendor should have included in the documentation that came with your computer. If you are unable to find the Office Product Key and you still believe that the computer should have come with a Full Version of Office, please contact the Vendor and/or person that you bought the computer from for further assistance.

    The following Knowledge Base (KB) articles will show you how to determine whether you have a trial edition of an Office 2007 suite or program installed and conversion processes.

    KB927920 - How to determine whether you have a trial edition of a 2007 Office suite or program installed

    http://support.microsoft.com/kb/927920/en-us

    KB927756 - How to convert a trial version of a 2007 Office suite or program to a full retail perpetual license version

    http://support.microsoft.com/kb/927756/en-us

    How to buy the 2007 Microsoft Office suites

    http://office.microsoft.com/en-us/suites/FX101678741033.aspx?ofcresset=1

    Also note that trial software has a 30 day timer which begins when you launch the program for the first time.

    If it is out of date, you will have two options. The first is to uninstall it from your system. The second is to purchase the full version. It is recommended that you uninstall it if you do not wish to purchase to avoid further validation issues.


    Thank you for visiting the WGA program forum.



    Stephen Holm, MS
    WGA Forum Manager


    Stephen Holm
    • Marked as answer by Stephen Holm Friday, October 24, 2008 2:14 AM
    Friday, October 24, 2008 2:14 AM

All replies

  • Try activating it, or if its already activated, run the Office re-installation disc in repair mode.

    You can also contact your PC's manufacturer or Microsoft at 1-800-Microsoft
    Sunday, October 19, 2008 2:52 PM
  • Hello Dustin,

    The version of Office Enterprise 2007 which you have installed appears to be a trial version. Where did you purchase Office Enterprise 2007? 

    The Certificate of Authenticity with the Product Key (found on the sticker on the side or bottom of your computer) is for Windows only and will not activate Office programs.

    Office programs  normally do not come standard on computers but are offered for an additional cost. Computer Manufacturers will often include a Trial version of Office, which allows you to use it for a limited number of uses after which, it will ask for a valid Office Product Key. If you wish to continue using it, you would need to buy a Full Version of Microsoft Office.

    If the copy of Office, that came with your computer is supposed to be a Full Version, then your vendor should have included in the documentation that came with your computer. If you are unable to find the Office Product Key and you still believe that the computer should have come with a Full Version of Office, please contact the Vendor and/or person that you bought the computer from for further assistance.

    The following Knowledge Base (KB) articles will show you how to determine whether you have a trial edition of an Office 2007 suite or program installed and conversion processes.

    KB927920 - How to determine whether you have a trial edition of a 2007 Office suite or program installed

    http://support.microsoft.com/kb/927920/en-us

    KB927756 - How to convert a trial version of a 2007 Office suite or program to a full retail perpetual license version

    http://support.microsoft.com/kb/927756/en-us

    How to buy the 2007 Microsoft Office suites

    http://office.microsoft.com/en-us/suites/FX101678741033.aspx?ofcresset=1

    Also note that trial software has a 30 day timer which begins when you launch the program for the first time.

    If it is out of date, you will have two options. The first is to uninstall it from your system. The second is to purchase the full version. It is recommended that you uninstall it if you do not wish to purchase to avoid further validation issues.


    Thank you for visiting the WGA program forum.



    Stephen Holm, MS
    WGA Forum Manager


    Stephen Holm
    • Marked as answer by Stephen Holm Friday, October 24, 2008 2:14 AM
    Friday, October 24, 2008 2:14 AM