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Restart Microsoft office outlook RRS feed

  • Question

  • Dear all...

    When i used Microsoft CRM client for outlook, i faced two problems,

    1-when i create activity and try to save it ,the outlook always required restart, and a msg appear like this

             Microsoft office outlook, Microsoft office outlook has encountered a problem and needs to close we are sorry for the   inconvenience

      Restart Microsoft office outlook

    ....etc

    Send error msg ,   don't send

     

    2- When i close the appointment from Microsoft CRM, go to the outlook and see this appointment but the time change (shifting 2 hours) 

     

     

    please any advice

     

     

    Saturday, February 2, 2008 12:08 PM

Answers

  •  

    Dear,

     

    First see the rollup update 1 & 2 for such outlook issues.

     

    http://support.microsoft.com/kb/931270

     

    Best Regards,

    Imran

     

    http://microsoftcrm3.blogspot.com

     

    Saturday, February 2, 2008 2:24 PM
    Moderator
  • Shifting 2 Hours means?

     

    If it subtracts or add 2 hours from time then you need to correct the timezone using the user who installed CRM e.g. if you used domain\CRMADMIN to install CRM then log on to CRM web using this username. goto workplace and click "personalize workplace" just above your workplace tab and set timezone correctly.

     

    If this is not your problem, then please clarify...?

     

    Saturday, February 2, 2008 4:17 PM
  • Dear imran ,

    can i install Rollup 2 direct , or i have to install Rollup 1 before ,

     please advise.

     

    Dear Sohaib

    i will try your solution and i will give you my feedback ASAP, thanks alot

    Sunday, February 3, 2008 7:41 AM
  • No need to install rollup 1. Rollup 2 contains rollup1 features in it. Then try to correct the timezone by suggested solution...

    Sunday, February 3, 2008 12:18 PM

All replies

  •  

    Dear,

     

    First see the rollup update 1 & 2 for such outlook issues.

     

    http://support.microsoft.com/kb/931270

     

    Best Regards,

    Imran

     

    http://microsoftcrm3.blogspot.com

     

    Saturday, February 2, 2008 2:24 PM
    Moderator
  • Shifting 2 Hours means?

     

    If it subtracts or add 2 hours from time then you need to correct the timezone using the user who installed CRM e.g. if you used domain\CRMADMIN to install CRM then log on to CRM web using this username. goto workplace and click "personalize workplace" just above your workplace tab and set timezone correctly.

     

    If this is not your problem, then please clarify...?

     

    Saturday, February 2, 2008 4:17 PM
  • Dear imran ,

    can i install Rollup 2 direct , or i have to install Rollup 1 before ,

     please advise.

     

    Dear Sohaib

    i will try your solution and i will give you my feedback ASAP, thanks alot

    Sunday, February 3, 2008 7:41 AM
  • No need to install rollup 1. Rollup 2 contains rollup1 features in it. Then try to correct the timezone by suggested solution...

    Sunday, February 3, 2008 12:18 PM
  •  

    thanks alot , every thing is ok
    Tuesday, February 5, 2008 2:27 PM