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Genuine Check RRS feed

Answers

  • I am giving up on this due to other issues.

    I'm switching to Linux - I don't have to pay to get screwed over!!

    I realize there is a big learning curve.

    Don't try to contact me.

    Monday, October 15, 2012 6:59 PM

All replies

  • You MUST currently use Internet Explorer 32-bit for access to all validation-related items - MS appears to have broken the validation routine for all other browsers.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Friday, September 28, 2012 7:17 PM
    Moderator
  • I am using IE 8.
    Friday, September 28, 2012 7:36 PM
  • DO NOT attempt to go to the link you posted - that is a direct link to the GenuineCheck tool.

    You MUST go to the proper link for whatever it is that you wanted to download in the first place.

    DO NOT pick the 'Alternative validation' route.

    Simply click on the 'Continue' button, and ActiveX should do the rest, and the Continue button will turn into a Download button.

    If you have problems, check your seetings by going to www.microsoft.com/genuine/diag

    If you still have problems, post an MGADiag report.

    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool
    (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
     Once saved, run the tool.
    Click on the Continue button, which will produce the report.
     To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
      - **in your own thread**, please

    Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
    http://www.microsoft.com/en-us/howtotell/Hardware.aspx


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Friday, September 28, 2012 7:52 PM
    Moderator
  • I started from http://support.microsoft.com/kb/2661254 . This link was sent by us-cert.gov about the certificate length issue. I wind up at http://www.microsoft.com/en-us/download/details.aspx?id=30503 and click on continue which takes me to  http://www.microsoft.com/en-us/download/exe-validation.aspx?id=30503 . This looks different than it did yesterday  -I DO NOT SEE  the info bar to install the active-x control.

    Here is the result of running the diagnostic tool:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-439FC-DVWVC-WR7KQ
    Windows Product Key Hash: YdicAO91blrMPXCQp3XN6/55sKE=
    Windows Product ID: 00740-311-1283133-22637
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {D45CED53-0116-4E7E-8CFE-D6DF644DA176}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Windows XP Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D45CED53-0116-4E7E-8CFE-D6DF644DA176}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WR7KQ</PKey><PID>00740-311-1283133-22637</PID><PIDType>5</PIDType><SID>S-1-5-21-725345543-926492609-1801674531</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0517   </Version><SMBIOSVersion major="2" minor="5"/><Date>20081030000000.000000+000</Date></BIOS><HWID>685239F70184E078</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 14450:ASUSTeK Computer Inc|15B70:GENUINE C&C INC
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

     

    Saturday, September 29, 2012 7:16 PM
  • There's nothing wrong with your report - please check the Internet Explorer ActiveX system by going first to

    www.microsoft.com/genuine/diag - see what it reports. If it shows errors, it should advise how to correct them, so do tha

    Then go to www.microsoft.com/genuine/validate - do you pass there, now? (you'll be offered IE9 and MSE/Windows Live if you do)

    If you pass there, try the download page again - start at http://www.microsoft.com/en-us/download/details.aspx?id=30503


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Saturday, September 29, 2012 7:42 PM
    Moderator
  • From www.microsoft.com/genuine/diag I get the following report - see gen-check-diag.jpg I click resolve and go to http://www.microsoft.com/genuine/diag/Instructions.aspx?displaylang=en&s=im,ci&cnt=1 - my Internet Options for multimedia are see i-o-mm.jpg - this forum doesn't allow positioning of images.F:\to-be-installed\gen-check-diag.JPG
    Sunday, September 30, 2012 11:43 AM
  • It's generally better to upload images to your SkyDrive public folder, and post links to that :)

    It would probably be a good idea to remove and reinstall the WAT update, since part of it is associated with the validation ActiveX control....

    Close all open windows.

    Open an Elevated Command Prompt window, and type the following command

     

    wusa /uninstall /kb:971033

     

    and hit the Enter key

    Accept the warnings/confirmations, and wait for it to complete

     

    reboot

    reinstall the update from http://support.microsoft.com/kb/971033

    Reboot

     

    You should reset the Security and Privacy tabs to Default conditions, and use the Restore Advanced Settings on the Advanced tab

     

    Then reboot again, and try validation at www.microsoft.com/genuine/validate  see what happens.

    What Anti-Virus and/or Firewall do you have installed?


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Sunday, September 30, 2012 12:06 PM
    Moderator
  • Your suggested actions don't seem to apply to WinXP Pro Sp3. The link http://support.microsoft.com/kb/971033 refers to information about Windows 7. Is there a link available for similar info relevant to XP?

    Also I searched for previous updates (save them for future reference) and looked through list of programs in add/remove programs applet with the update box checked - not found - seached for 971033 as a text string.

    I am using AVG free 2012.0.2221 for antivirus and Comodo free firewall 5.10.228257.2253. AVG updates daily.

    Sunday, September 30, 2012 2:29 PM
  • Sorry - bad case of brain-death there! (I spend most of my time dealing with Win7 problems)

    There is no similar program for XP - the nearest is the WGA and WGA Notification installs, which your machine seems to have properly installed.....

    LegitcheckControl ActiveX: Registered, 1.9.40.0

    Try UNchecking the Show Pictures entry, clicking OK, and exit Internet Options - then go back in and re-check it. This will often reset a mis-aligned entry.

    I suspect that Comodo is the cause of the problem here - I don't like third-party firewalls, as usually they lead to more problems than they prevent, unless the user is expert.

    Comodo itself I've never used - what type of internet connection are you on?

    If you're beind a NAT router, then I would suggest disabling Comodo temprorarily and trying the diagnostics again - see if anything changes. If it does, then see if Comodo has any advice on their support pages about the proper settings to use.

    If nothing changes, it doesn't, unfortunately, eliminate Comodo as the cause - many Firewalls still block a lot when they are simply disabled (or even uninstalled, unless the uninstalled is followed by cleanup)

    I would suggest therefore that you uninstall Comodo, and enable the Windows firewall (All while offline) and if appropriate, use the cleanup tool from here ... http://forums.comodo.com/install-setup-configuration-help-cis/uninstaller-tool-for-comodo-products-t71897.0.html

    See if that brings any change to the situation.

    Also check your AVG settings - Sometimes, AVG can be a little over-agressive with things, so check that it's not blocking the processes.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    • Proposed as answer by Naomi N Tuesday, October 2, 2012 5:40 PM
    • Unproposed as answer by Noel D PatonEditor Saturday, October 6, 2012 7:16 PM
    Sunday, September 30, 2012 3:21 PM
    Moderator
  • I tried to uncheck the show pictures entry then check it again - no help.

    I tried to temporarily disable AVG and go thru the process to install the active-x item - no help.

    Due to some time constraints, I don't have the time to try removing Comodo this week. Due to the sensitive nature of what I need to do, I wouldn't even attempt it on a public machine.

    Please keep this open until I let you know the results of trying to switch firewalls.

    Thanks.

    PS I'm on 1 mb dsl connection - there are no routers, hubs or switches between the modem and pc.

    Tuesday, October 2, 2012 6:39 PM
  • PS I'm on 1 mb dsl connection - there are no routers, hubs or switches between the modem and pc.

    What fun!

    I'd be very tempted to put a NAT router in the loop just for safety's sake (or buy a router/modem combo).

    I run using a 3G connection all the time - but when I'm at home that's plugged into an XP 'server', which feeds a NAT router, which feeds everything else.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Tuesday, October 2, 2012 7:31 PM
    Moderator
  • I removed Comodo and activated windows firewall. Then went to www.microsoft.com/genuine/diag and got the same screen as above. Also tried to disable AVG temporarily in combination with windows firewall - NO GO!

    As far as adding hw - I don't have the cash for that.

    Saturday, October 6, 2012 4:34 PM
  • OK (I know the feeling about the cash!)

    open an elevated command prompt, and run the following command

    NETSH WINSOCK RESET

    You'll be advised to reboot - do so.

    try the diagnostic again.

    If it still fails with the same errors -

    set IE 32-bit as your default browser.

    go to www.microsoft.com/genuine/validate  - what EXACTLY happens?


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Saturday, October 6, 2012 4:54 PM
    Moderator
  • Tried both - no go,

    From www.microsoft.com/genuine/validate  I still don't get the 'info bar' to install active-x

    From www.microsoft.com/genuine/diag I still get the results as shown above.

    Saturday, October 6, 2012 5:52 PM
  • OK - please post a new MGADiag report so I can see where we are now.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Saturday, October 6, 2012 6:11 PM
    Moderator
  • Here is the diag report as of 2012-10-6

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-439FC-DVWVC-WR7KQ
    Windows Product Key Hash: YdicAO91blrMPXCQp3XN6/55sKE=
    Windows Product ID: 00740-311-1283133-22637
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {D45CED53-0116-4E7E-8CFE-D6DF644DA176}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Windows XP Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D45CED53-0116-4E7E-8CFE-D6DF644DA176}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WR7KQ</PKey><PID>00740-311-1283133-22637</PID><PIDType>5</PIDType><SID>S-1-5-21-725345543-926492609-1801674531</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0517   </Version><SMBIOSVersion major="2" minor="5"/><Date>20081030000000.000000+000</Date></BIOS><HWID>685239F70184E078</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 14450:ASUSTeK Computer Inc|15B70:GENUINE C&C INC
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

     

    Saturday, October 6, 2012 6:42 PM
  • Please try running an SFC and CHKDSK.....

    You'll probably need your XP disk to be in the CD drive...

    Click on the Start button

    Click on Run...

    in the box, type CHKDSK C: /F

    Answer Y to the prompt, and reboot - the system will check the file formats on the reboot,and then reboot again to normal windows.

    Once rebooted,

    Click on the Start button

    Click on Run...

    in the box, type SFC /SCANNOW

    insert the disk on request.

    reboot when complete and try the diagnostic page again

    then post a new MGADiag report.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Saturday, October 6, 2012 6:59 PM
    Moderator
  • chhdsk didn't find anything and sfc closed automatically - I take it no problems were found.

    the diagnostic page still shows 4 problems including 'display images'

    latest diag;

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-439FC-DVWVC-WR7KQ
    Windows Product Key Hash: YdicAO91blrMPXCQp3XN6/55sKE=
    Windows Product ID: 00740-311-1283133-22637
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {D45CED53-0116-4E7E-8CFE-D6DF644DA176}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Windows XP Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D45CED53-0116-4E7E-8CFE-D6DF644DA176}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WR7KQ</PKey><PID>00740-311-1283133-22637</PID><PIDType>5</PIDType><SID>S-1-5-21-725345543-926492609-1801674531</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0517   </Version><SMBIOSVersion major="2" minor="5"/><Date>20081030000000.000000+000</Date></BIOS><HWID>685239F70184E078</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 14450:ASUSTeK Computer Inc|15B70:GENUINE C&C INC
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A


    • Edited by mike_alt1234 Saturday, October 6, 2012 8:00 PM missed a question
    Saturday, October 6, 2012 7:57 PM
  • As far as I can make out everything is OK in the report.

    The only thing I can think to do is to reset IE to default throughout.

    You have (according to the report) IE 8 installed.

    Open Internet Options

    Click on the Security tab - click on the 'Reset all zones...' button - click Apply

    Click on the Privacy tab - if the Default button can be clicked, do so, and click Apply

    Click on the Connections tab - are there any settings in the LAN Settings option?

    Click on the Programs tab - click on the Manage addons button - enable ALLaddons (make a note of any that are disabled, so you can reset them later) - click Close

    Click on the Advanced tab - click on the 'Restore advanced settings' button. Click OK

    Open Internet Options again

    Click on the Advanced tab

    Click on the 'Reset...' button - do NOT pick the 'Delete personal settings box in the popup, just click Reset.

    reboot

    Now open Windows Explorer

    Navigate to the C:\Windows\System32\drivers\etc folder -  what does the 'HOSTS' file contain? (open it in Notepad)

    By default, it should only be...

    # Copyright (c) 1993-1999 Microsoft Corp.
    #
    # This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
    #
    # This file contains the mappings of IP addresses to host names. Each
    # entry should be kept on an individual line. The IP address should
    # be placed in the first column followed by the corresponding host name.
    # The IP address and the host name should be separated by at least one
    # space.
    #
    # Additionally, comments (such as these) may be inserted on individual
    # lines or following the machine name denoted by a '#' symbol.
    #
    # For example:
    #
    #      102.54.94.97     rhino.acme.com          # source server
    #       38.25.63.10     x.acme.com              # x client host
    
    127.0.0.1       localhost
    

    If it's anything else, replace it with the above.

    reboot again, and see if that's helped at all.

    Be aware that there could be a delay while things download and update, so give it time!


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Saturday, October 6, 2012 8:34 PM
    Moderator
  • Went thru the steps you suggested - no go.

    The hosts file is as you posted it to this discussion.

    Running the diagnotic page still produces the same 4 errors as shown above.

    Do you think it would be helpful to switch to IE 6 or IE 7?

    Sunday, October 7, 2012 2:29 PM
  • I did have a bright idea this morning - and it's gone again! :(

    Have you checked that you're not running with a proxy server (or at least that it's the right proxy)? - Internet Options, Connections, LAN Settings.

    I don't think reverting to earlier IE will make any difference - and it could well be that they would be unsupported anyhow.

    I'm going to ask an IE expert to have a look and see what he can suggest...


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Sunday, October 7, 2012 2:58 PM
    Moderator
  • Posting at Noel's request...

    Please answer each of the following [admittedly tedious] diagnostic questions in a correspondingly-numbered list in your very next reply (no need to quote this post):

    1a. When (approx. date) was AVG Free (any version) first installed?

    1b. What anti-virus application was installed before you installed AVG Free, was your subscription still current, and did you uninstall it before you installed AVG Free?

    1c. Comodo Firewall has been uninstalled & the Windows Firewall is enabled, is that correct?

    2. Has a(nother) Norton application or a McAfee application EVER been installed on the computer?

    3. Did a Norton free-trial or a McAfee free-trial [PICK ONE] come preinstalled on the computer when you bought it? (Doesn't matter if you never used or Activated it.)

    4. Open Add/Remove Programs & make sure the Show Updates box at the top is checked (and leave it checked); then select the Name option in the Sort by box on the right. Now scroll down & tell me if ALL of the following updates are listed?

        (a) KB2744842 [or KB2722913], KB2723135, KB2705219, KB2712808, KB2731847 and possibly KB2736233;

        (b) KB2698365, KB2691442, KB2655992 & KB2719985;

        (c) KB2707511, KB2676562, KB2659262 & KB2686509

        (d) KB2653956; KB2661637, KB2598479, KB2631813 & KB2585542

        (e) KB2393802 and especially Update for Windows XP (KB971029).

    Most will be displayed as Security Update for Windows XP followed by the KB number in parentheses.

    If IE8 is installed, one (1) will be displayed as Security Update for Windows Internet Explorer 8 followed by the KB number in parentheses.

    5a. Is Chrome or any other alternate browser installed other than Firefox?

    5b. Is IE8 working OK when you choose to use it?

    6a. Is Java Version 7 Update 7 (or higher) installed? TEST HERE USING INTERNET EXPLORER (ONLY!) => http://java.com/en/download/installed.jsp

    6b. Is Adobe Flash Player v11.4.402.278 (or higher) installed? TEST HERE USING INTERNET EXPLORER (ONLY!) => http://www.adobe.com/software/flash/about/

    7. Are you in the habit of using "Registry cleaners" (e.g., Registry Mechanic; System Mechanic; RegCure; RegClean Pro; Advanced SystemCare; Registry Booster; McAfee QuickClean; AVG PC TuneUp; Norton Registry Cleaner; PCTools Optimiser; SpeedUpMyPC; PC Doctor; TuneUp Utilities; WinMaximizer; WinSweeper; Comodo System Cleaner; Advanced System Optimizer; CCleaner Registry Cleaner)?

    8. Have you ever had occasion to do a Repair Install or a clean install of WinXP for any reason?

    9. Does the computer belong to you or your employer?

    10. Why were you attempting to "download Genuine check" in the first place?


    ~Robear Dyer (PA Bear) ~ MS MVP (IE, Mail, Security, Windows & Update Services) since 2002 ~ Disclaimer: MS MVPs neither represent nor work for Microsoft

    Sunday, October 7, 2012 4:34 PM
  • (Thanks, 'Bear!)

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Sunday, October 7, 2012 4:54 PM
    Moderator
  • 1a.  feb 2010

    1b none

    1c yes

    when i installed flash player 11.2 a norton or mcafee utility was installed at the same time - I immediately removed it (about april 2012) - all I was able to download was a stub installer, there was no choice as what to install

    3 no - i built it from scratch

    4a all found - 2744842 and 2722913 found under ie8 update

    4b, c, d all found

    4e all found except 2393802

    As an alternative to searching in add/remove, why can't some one search using windows explorer c:\windows along with sub-folders for these update logs? I kept missing some and found them with this method. Enter the kb number in the text box - not the file name box

    5a no

    5b it seems to be

    6a currently i have ver 7 update 5. How is this relevant to this issue?

    6b have 11.2. How is this relevant to this issue?

    7 no

    since i built pc from parts - did clean install

    9 its mine

    10 As a re-iteration from earlier in this thread;

    "I started from http://support.microsoft.com/kb/2661254 . This link was sent by us-cert.gov about the certificate length issue. I wind up at http://www.microsoft.com/en-us/download/details.aspx?id=30503 and click on continue which takes me to  http://www.microsoft.com/en-us/download/exe-validation.aspx?id=30503 ."

    Monday, October 8, 2012 8:54 PM
  • 1. When (approx. date) did you do the (original) clean install of WinXP?

    2. When you did the clean install of WinXP, did it include Service Pack 3 (SP3)?

    3. After you completed the clean install of WinXP, which did you do first: (a) Got AVG Free installed; or (b) Checked for & installed Windows Updates (including Service Packs & IE8)?

    4a. Security Update for Windows XP (KB2393802) is not listed in Add/Remove Programs, is that correct?

    4b. Is Security Update for Windows XP (KB981852) listed in Add/Remove Programs? [1]

    4c. When (exact date) was Update for Windows XP (KB971029) installed according to Add/Remove Programs?

    5. Can you open Internet Explorer (only!) to http://windowsupdate.microsoft.com & run a CUSTOM (or an EXPRESS) scan?

    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

    Also security-related:

       • Your current Java version is outdated & subject to thousands of security vulnerabilities. [2]  Get Java Version 7 Update 7 (or higher) installed & all previous versions removed ASAP!  Follow the instructions here => http://aumha.net/viewtopic.php?f=26&t=46263

    When you're finished, also delete your Java cache per http://www.java.com/en/download/help/plugin_cache.xml

       • Your current Flash Player version is also badly outdated. Get Flash Player v11.4.402.287  install ASAP. See => http://aumha.net/viewtopic.php?f=26&t=46312 [3]

       • While you're at it, make certain that Adobe Reader or Acrobat v10.1.4 (or higher) is installed (assuming one is your default PDF reader) => http://aumha.net/viewtopic.php?f=26&t=46241

    ============================================================
    [1] If you followed the instructions in my first post above, the updates should be listed in either descending or ascending order (i.e., the most-recently installed updates will be at the very end or the very beginning of the list).

    [2] See http://blogs.technet.com/b/mmpc/archive/2012/08/30/protecting-yourself-from-cve-2012-4681-java-exploits.aspx

    [3] Beware any prechecked option to install, e.g., McAfee Security Scan Plus, Google Toolbar and/or even Google Chrome!


    ~Robear Dyer (PA Bear) ~ MS MVP (IE, Mail, Security, Windows & Update Services) since 2002 ~ Disclaimer: MS MVPs neither represent nor work for Microsoft


    Monday, October 8, 2012 10:00 PM
  • PS: Open Internet Explorer (only!) to this page: http://www.fiddlertool.com/ua.aspx. Highlight/select ONLY the red text at the top of the page and copy it to your clipboard. Paste the contents of your clipboard into your next reply so I can check your User-Agent string.

    ~Robear Dyer (PA Bear) ~ MS MVP (IE, Mail, Security, Windows & Update Services) since 2002 ~ Disclaimer: MS MVPs neither represent nor work for Microsoft

    Monday, October 8, 2012 10:33 PM
  • Answers to post Monday, October 08, 2012 10:00 PM

    1 Feb 2010

    2 yes

    3 don't remember

    4a yes

    4b no

    4c Don't find it in add/remove - I misread log file, install didn't complete

    5 doesn't run - 1st get msg "Checking if your computer has the latest version of Windows updating software for use with the website…

    The website uses ActiveX controls to determine which version of the software your computer is running. If you see an ActiveX warning, make sure the control is digitally signed by Microsoft before installing it or allowing it to run."

    After about a minute page changes to "The website has encountered a problem and cannot display the page you are trying to view. Take the following steps to try solving the problem:

    • Refresh the page.

    • In Internet Explorer, delete your Temporary Internet Files by going to the Tools menu and clicking Internet Options.

    • Close and then re-open Internet Explorer.

    If these steps don’t work, try visiting the site later or using the resources provided below. "

    Tried the suggestions immediately above - nogo.

    For post Monday, October 08, 2012 10:33 PM

     Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 1.0.3705; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; .NET4.0C; .NET4.0E)

    Wednesday, October 10, 2012 3:50 PM
  • Before we proceed any further...

    1. Have you gotten Java Version 7 Update 7 (or higher), Flash Player v11.4.402.287 & (if applicable) Adobe Reader or Acrobat v10.1.4 (or higher) installed?

    2. Is Automatic Updates enabled and if not, can you re-enable it, reboot & find that it's still enabled?

    3. Is Security Update for Windows XP (KB2724197), Update for Windows XP (KB2661254-v2) and/or Update for Windows XP (KB2749655) listed in Add/Remove Programs now?

    COMMENT: Given your answers for #4a, #4b & #4c in my previous reply, you may be seeing the effects of an ongoing & longstanding "hijackware" infection, possibly compounded by a W32/Alureon-variant rootkit!

    Wednesday, October 10, 2012 6:21 PM
  • 1 yes to java and flash

    2 automatic updates is enabled to notify me as it has been set this way for some time

    3 KB2724197 downloaded but not installed, KB2661254-v2 is listed without v2 in auto updates and requires validation before download, KB2749655 requires validation before download

    comment reply - are there any tools to remove these 'nasties'?

    Wednesday, October 10, 2012 10:34 PM
  • Let me know if & when KB2724197, KB2661254 and/or KB2749655 successfully install.

    ~Robear Dyer (PA Bear) ~ MS MVP (IE, Mail, Security, Windows & Update Services) since 2002 ~ Disclaimer: MS MVPs neither represent nor work for Microsoft

    Thursday, October 11, 2012 1:00 AM
  • Following with great interest!

    If suspecting malware, would OP benefit from some online scans like Symantec Security Check and/or TrendMicro HouseCall, or a deep scan from an installed and updated MalwareBytes?

    Thursday, October 11, 2012 3:44 PM
  • who mentioned Symantec in the same sentence as Security?

    Oxymoron?

    OTOH, the other mentioned utilities may be worth a go.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Thursday, October 11, 2012 10:50 PM
    Moderator
  • [Let's please wait for the OP to reply again before we start suggesting/recommending fixes, etc.]

    ~Robear Dyer (PA Bear) ~ MS MVP (IE, Mail, Security, Windows & Update Services) since 2002 ~ Disclaimer: MS MVPs neither represent nor work for Microsoft

    Friday, October 12, 2012 12:00 AM
  • [Sorry, Bear!]

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Friday, October 12, 2012 9:12 AM
    Moderator
  • I installed Malwarebytes and ran it - it found 3 problems with files I downloaded and saved on another drive. Allowed Malware to remove issues & tried the diag and validate again - no go.

    Ran Trend Housecall - found nothing.

    Ran Trend Rootkitbuster - identified an issue with an AVG process/file;

    "2012/10/12 18:11:24 GMT-04:00 6104:6096 00 F [LogWritter_setEnable()]:  -+-+-+  RootkitBuster-5.00.01083,2012/10/12 18:11:24 Turn ON logging -+-+-+  [  (0)]
    2012/10/12 18:11:24 GMT-04:00 6104:6096 00 F [LogWritter_setEnable()]:  -+-+-+  RootkitBuster-5.00.01083,2012/10/12 18:11:24 Turn ON logging -+-+-+  [  (0)]
    2012/10/12 18:11:24 GMT-04:00 6104:6096 00 E [getModuleFolder]: Module path: F:\1-to-be-installed\trendmicro
     [  (0)]
    2012/10/12 18:11:30 GMT-04:00 6104:6096 00 E [CTMRKScanWinApp::InitDriverAndLibraries]: Initialization of TMRKSCAN_Initialize() success. [  (0)]
    2012/10/12 18:11:30 GMT-04:00 6104:6096 00 E [GetVersionFromInstalledModule()]: Version in Reg=5.0.0.1083 [  (0)]
    2012/10/12 18:12:21 GMT-04:00 6104:5276 00 E [CTMRKScanWinDlg::ScanHiddenProcess()]:
    Dump Hidden Process [  (0)]
    2012/10/12 18:12:25 GMT-04:00 6104:6096 00 E [CConsoleDialog::updateLogHistoryList()]: Latest: 1350079909
     [  (0)]
    2012/10/12 18:12:25 GMT-04:00 6104:6096 00 E [CConsoleDialog::updateLogHistoryList()]: # of items: 1
     [  (0)]
    2012/10/12 18:12:25 GMT-04:00 6104:6096 00 E [CConsoleDialog::updateLogHistoryList()]: requestLogHistoryList: {"LOG_HISTORY_LIST": [{"ID": 1, "SCAN_DATE": 1350079909}, {"ID": 2, "SCAN_DATE": 1350079909}]}
     [  (0)]
    2012/10/12 18:12:25 GMT-04:00 6104:6096 00 E [CConsoleDialog::requestLogHistory]: 1350079909
     [  (0)]
    2012/10/12 18:12:25 GMT-04:00 6104:6096 00 E [CConsoleDialog::requestLogHistory]: # of items: 0x6
     [  (0)]
    2012/10/12 18:12:51 GMT-04:00 6104:6096 00 E [openLogFile]: open log file: F:\1-to-be-installed\trendmicro\TMRBLog\1350079909.txt
     [  (0)]
    2012/10/12 18:17:03 GMT-04:00 6104:6096 00 E [CConsoleDialog::updateLogHistoryList()]: Latest: 1350079909
     [  (0)]
    2012/10/12 18:17:03 GMT-04:00 6104:6096 00 E [CConsoleDialog::updateLogHistoryList()]: # of items: 1
     [  (0)]
    2012/10/12 18:17:03 GMT-04:00 6104:6096 00 E [CConsoleDialog::updateLogHistoryList()]: requestLogHistoryList: {"LOG_HISTORY_LIST": [{"ID": 1, "SCAN_DATE": 1350079909}, {"ID": 2, "SCAN_DATE": 1350079909}]}
     [  (0)]
    2012/10/12 18:17:03 GMT-04:00 6104:6096 00 E [CConsoleDialog::requestLogHistory]: 1350079909
     [  (0)]
    2012/10/12 18:17:03 GMT-04:00 6104:6096 00 E [CConsoleDialog::requestLogHistory]: # of items: 0x6
     [  (0)]
    2012/10/12 18:18:33 GMT-04:00 6104:6096 00 E [CSICReportLogger::_CloseLogFile]: CloseLogFile [  (0)]
    2012/10/12 18:18:34 GMT-04:00 6104:6096 00 E [WinAppDestructor()]: (After waiting)bStopped=1 [  (0)]
    2012/10/12 18:18:34 GMT-04:00 6104:6096 00 E [WinAppDestructor()]: After uninstall driver=1 [  (0)]
    2012/10/12 18:18:34 GMT-04:00 6104:6096 00 F [LogWritter_setEnable()]:  -+-+-+  RootkitBuster-5.00.01083,2012/10/12 18:18:34 Turn OFF logging -+-+-+  [  (0)]"

    Saturday, October 13, 2012 3:32 PM
  • Back to the matter at hand...

    1. Have KB2724197, KB2661254 and/or KB2749655 successfully installed yet?

    2. Are KB2393802 and/or KB971029 listed in Add/Remove Programs now?

    Saturday, October 13, 2012 4:53 PM
  • I am giving up on this due to other issues.

    I'm switching to Linux - I don't have to pay to get screwed over!!

    I realize there is a big learning curve.

    Don't try to contact me.

    Monday, October 15, 2012 6:59 PM
  • Suit yourself, it's your computer & your data.

    PS: You're paying to post in this forum?


    ~Robear Dyer (PA Bear) ~ MS MVP (IE, Mail, Security, Windows & Update Services) since 2002 ~ Disclaimer: MS MVPs neither represent nor work for Microsoft

    Tuesday, October 16, 2012 12:09 AM
  • Well maybe you should ask yourself? - Whatever, I am faced with the same problem here.
    I tried to download: http://www.microsoft.com/en-us/download/details.aspx?id=5577

    I am using Win7 Home Premium / IE9 --> my system is fully updated, until there is no update left!

    I found this thread because I wonder how can I download this file, when a genuine check is not working?
    The downloaded GenuineCheck.exe says it is not longer supported, I should download a newer one. Which one? It is the one that I am forced to download/execute when I want to download the LLTD files for XP.

    Well and I never changed my Active-X settings - other Active-X plugins are working fine.
    Funny to see how you guys bother mike with holy crap questions. Please try it by yourself, maybe from home, maybe from your laptop. 
    It seems that it is a "not wide spread problem" with unknown root cause.

    With best regards from Germany
    Uwe
    www.datakill.net

    • Proposed as answer by DataKill.net Saturday, October 20, 2012 12:20 AM
    • Unproposed as answer by DataKill.net Saturday, October 20, 2012 12:20 AM
    Saturday, October 20, 2012 12:15 AM
  • Well maybe a hint for you, ah and sorry it is in german, but you can use "Google-Translate" or Bing :)
    just read this: http://patch-info.de/artikel/2012/08/25/1392

    It is a known problem - thanks "Google" - using the right keywords in your search and the answer will appear in seconds!

    Cheers from Germany
    Uwe
    www.datakill.net
    Saturday, October 20, 2012 12:24 AM
  • Did you actually read any of the thread - that was the first suggestion in it.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Saturday, October 20, 2012 8:14 AM
    Moderator
  • Did you actually read any of the thread - that was the first suggestion in it.

    To "bypass" the broken GenuineCheck.exe issue MS is having since at least early July 2012 by replacing a string in the URL of a WGA check required update so that the download works in all browsers until MS fixes the issue? I must have overread this info in any of your posts honestly.

    The issue itself is beeing escalated with/at MS support since late August 2012 BTW. They still haven't found the root cause of the issue...

    Bye,
    Freudi

    Monday, October 22, 2012 4:49 AM
  • They may not have done - but we have (and first reports here were 16th Aug) - see the sticky at the head of this forum's index page.

    http://social.microsoft.com/Forums/en-US/genuinewindowsxp/thread/1fa158d9-58cc-462e-b291-acc8a6d101ec


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Monday, October 22, 2012 7:45 AM
    Moderator
  • Noel, nice you've made a sticky posting - hours after you've "accused" DataKill.net to not have a read this thread here and only some eight weeks after my writeup on my little site DataKill.net linked to ;)

    Anyhow we may or not agree that MS needs to fix the issue ASAP and without user action involved in whichever direction (using IE x86 temporarily for downloads or editing an download URL) - while the first thread I've seen about the issue started 3rd July: http://answers.microsoft.com/en-us/windows/forum/windows_xp-windows_install/this-version-microsoft-genuine-advantage-no-longer/0fb38aef-17c8-40e2-b98d-9b77451b5c78

    FYI: the case ID with MS is 112091954412975

    Bye,
    Freudi



    • Edited by Ottmar Freudenberger Monday, October 22, 2012 11:32 AM Removed the workaround for all browsers from the posting. See http://patch-info.de/artikel/2012/08/25/1392 last paragraph for full description in German
    Monday, October 22, 2012 8:15 AM
  • Nobody has ever argued that MS don't need to fix it - but as I've said frequently here and elsewhere, they appear to be totally focussed on the impending launch of Win8 at present, and nothing else is happening.

    Maybe there's a site update coming on launch day?


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Monday, October 22, 2012 8:58 AM
    Moderator
  • Nobody has ever argued that MS don't need to fix it

    With mentioning to use IE x86 for downloading updates from Download Center as a MUST and not forceing users to open a call with MS Support (at least, if not doing it yourself as a Community Moderator) you were implying that there's no issue. That's a least the outcome of you're (and others) answers here and elsewhere from a users perspective. And no, the issue is not related to the Windows 8 launch in any case, nor should that be accepted as an execusion even if true.

    Do you have openend a support case for the issue with MS yourself? If true, what's the ID? If not true, why haven't you?

    No offense: In my MVP days (they ended back in late 2010 after >10 years cause I didn't want to accept the reward any longer for some reason) I tried to use my contacts at MS to let users having issues benefit from my "privileges" based on that "award" and getting their issues resolved. Only describing issues as such has never been satisfying me. Isn't it part of your "job" as a Moderator or Editor to to act as an intermediary between the users/customers of Microsoft and Microsoft (Support) on the other hand? I would think so. YMMV. From PABear's signature: "Disclaimer: MS MVPs neither represent nor work for Microsoft". True indeed. I would realy love to see some more MVP or in any other way "associated" with MS to be more aware that they are "working" for the users in first place. Some guys and girls seem to have forgotten that.

    Bye,
    Freudi

    Monday, October 22, 2012 9:40 AM
  • I never opened a support incident - because until Saturday I never actually had a problem with IE, which I use as my default browser.

    I am not an MVP - mine lapsed for health reasons back in 2007 after five years - so don't have the back-routes into the system that are available that way.

    I did raise queries through the forum management, and got zero response.

    All forum queries here (mostly ignored) and in Answers (mostly ignored) that actually got responses from MS reps, the reponses were either wide of the mark, or didn't have a clue - and I know of one that was deleted presumably in embarassment, after I challenged it (and no MS rep has responded to a similar thread since)

    No - the workaround isn't a true fix - but it DOES allow people to get their files, which they'd either not be able to, or would have to go to 3rd-party sites for, until MS fixes the problem at source.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Monday, October 22, 2012 9:58 AM
    Moderator
  • I never opened a support incident - because until Saturday I never actually had a problem with IE, which I use as my default browser.

    Never tried to use another one just to repro the issue other users where and are reporting about before even replying to these questions?

    Anyhow, a workaround for an issue that MS doesn't officially know about may work for the user (after some normally unneccessary action has been taken), but won't fix the underlying issue any time soon. Forcing users to use the workaround instead of escalating the issue with MS won't either. Your "Unproposed As Answer by Noel D Paton Microsoft Community Contributor, Editor Saturday, October 20, 2012 8:13 AM" to DataKill.net's answer proposal seems to have indicated something for/to me, that doesn't seem to be true. See what I mean? Great! Lesson learned ;)

    All the best,
    Freudi

    Monday, October 22, 2012 10:48 AM
  • I did - in the initial phase, which is when I disovered that everything except IE failed.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Monday, October 22, 2012 10:51 AM
    Moderator
  • Noel, you're aware that the current workaround you've cited from "Tech mgr" in your sticky post still only works for IE, are you? The one that works for WGA "potected" downloads from Download Center with ANY browser (e.g. IE, Firefox, Chrome, Opera etc.) until MS gets right, is still to be found in the (German languaged) article "DataKill.net" linked to in his post.
    Monday, October 22, 2012 11:42 AM
  • As far as I can make out that 'workaround' amounts to a crack, as it seems to bypass WGA validation altogether, at least in IE.

    (OK - I admit my skills in IE tracing aren't much!)

    It cannot therefore in all conscience be recommended in these forums.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Monday, October 22, 2012 11:55 AM
    Moderator
  • As far as I can make out that 'workaround' amounts to a crack, as it seems to bypass WGA validation altogether, at least in IE.

    Noel, a link MS provides(!) is a crack in your eyes? Strange.

    This workaround is right now the ONLY WORKING workaround for users not willing or not beeing able to use IE to get "WGA check protected" downloads via Download Center, as long as MS does not get their(!) issue fixed on their(!) end with GenuineCheck.exe and the links MS provides to it during the download process. Okay, I'm sorry that this one works for IE too ;)

    You've claimed to have found the root cause of the issue and fixed it - by a workaround that only works for IE on specfic download links MS has put completly wrong. That's NOT the issue anyone else not using IE is complaining about for months and that MS needs to fix. Otherwise they (MS) "may" be punished by EU Commission once again in a not too far time to come. It's NOT acceptable from a user's point of view to be forced to use a browser that you don't want to use. That's it.

    Monday, October 22, 2012 12:14 PM
  • I claim no such thing - please don't put words into my mouth.

    ANYTHING which bypasses a requirement for WGA validation must be regarded in the same way as a crack - it allows people to access areas that they are not 'supposed' to be able to access.

    I've never said it was a long-term solution - merely that it gets the job done.

    The genuine-validate forces validation by ActiveX and returns the user to the proper download page - the 'confirmation' bypasses validation by going to the post-download screen and forcing the user to click on the Start Download link.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Monday, October 22, 2012 1:00 PM
    Moderator
  • I claim no such thing - please don't put words into my mouth.

    Your "They may not have done - but we have" in your reply hasn't been a uncouth replic to my "They still haven't found the root cause of the issue..." in my message then? Okay.

    ANYTHING which bypasses a requirement for WGA validation must be regarded in the same way as a crack - it allows people to access areas that they are not 'supposed' to be able to access.

    Okay, providing non-IE browser users the ability to download "WGA protected" updates from MS Download Center via MS provided links on genuine Windows versions are a crack in your definition then. Nice, but honestly strange.
    How do you call excluding non-IE browser users from beeing able to download "WGA protected" updates from MS Download Center from genuine systems since months? 'Kidnapping 'or similar?

    Sorry for beeing sarcastic, but if even a Microsoft Support Engineer marked my reply with a link to the article mentionend above and beeing questioned as "Answer" over at http://answers.microsoft.com/de-de/windows/forum/windows_7-windows_install/fehler-bei-windows-genuine-advantage/d649f993-b588-4b8f-992f-8e2e60f72c1b you may want to rethink your position.

    Not really amused,
    Freudi

    Monday, October 22, 2012 1:32 PM
  • Freudi wrote: I would realy love to see some more MVP or in any other way "associated" with MS to be more aware that they are "working" for the users in first place.
    MS-MVPs are considered "evangelists" or "enthusiasts" since Marketing assumed ownership of the program a few years ago. MVPs who still have any communication, let alone interaction, with their PGs are a distinct minority, Freudi.

    ~Robear Dyer (PA Bear) ~ MS MVP (IE, Mail, Security, Windows & Update Services) since 2002 ~ Disclaimer: MS MVPs neither represent nor work for Microsoft

    Monday, October 22, 2012 2:43 PM
  • Okay, providing non-IE browser users the ability to download "WGA protected" updates from MS Download Center via MS provided links on genuine Windows versions are a crack in your definition then. Nice, but honestly strange.
    How do you call excluding non-IE browser users from beeing able to download "WGA protected" updates from MS Download Center from genuine systems since months? 'Kidnapping 'or similar?

    Think about what forum you are in, Freudi

    This is a WGA Validation forum - and as such, ways around the system are not appropriate topics.

    I call it taking their eye off the ball, and risking yet another lawsuit as a result (quite apart from being appalling QA).


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Monday, October 22, 2012 3:10 PM
    Moderator
  • This is a WGA Validation forum - and as such, ways around the system are not appropriate topics.

    You may or may not be surpised that I agree in general. I don't even have problems with WGA as such - as long as the WGA mechanism works as expected and without hindering legitimate downloads from "genuine" Windows systems. But as you know, that's not the case for months now, with MS beeing responsible for the "desaster". If you feel lucky with beeing forced to use IE for WGA check required downloads from Download Center, that's okay. Many others don't. I for myself see providing working workarounds as an act of self-defence as long as MS doesn't get their errors fixed. If that workaround bypasses the whole mechanism for WGA check required downloads by replacing parts of the URL, I would rather call that a colleteral damage. Since MS seems to be unable or unwilling to fix their errors in months, this workaround is legitimate in my eyes - and anything else but "a crack", not even "a hack".

    Are you happy with the "Answer" this very thread now provides? Do you think MS is? No answer required.

    @PABear
    My e-mail address is still the same you know from ancient times. Feel free to contact me if you like.

    Final words,
    Freudi

    Tuesday, October 23, 2012 8:51 AM
  • It's NOT acceptable from a user's point of view to be forced to use a browser that you don't want to use. That's it.

    No one is forcing anyone to use a browser that they don't want to use.

    Microsoft offers desireable content with a condition that the content consumer's computer must pass Genuine Advantage validation.

    If the current technology only allows that to be done with Internet Explorer, and the potential content consumer values their desire to not use Internet Explorer over their desire to use Microsoft's offered content, well that is a free choice made by the individual.

    Tuesday, October 23, 2012 2:24 PM
  • The root cause with GenuineCheck.exe throwing the error message "This version of the Windows Genuine Advantage validation tool is no longer supported. Please download the newest version and ensure your system clock is accurate" while beeing executed instead of providing a "Validation Code" seems to have been fixed today - after several months!

    At least now you get the Validation Code you'ld expect by executing the EXE. There's no new version of GenuineCheck.exe. They (MS) seem to have fixed the site or server, the EXE tries to contact while beeing executed to confirm a valid Windows licence.

    My personal thanks go to Nadine K. (German Communitymoderator) and Angela L. at the MS Support Escalation team.

    [Edit]
    While GenuineCheck.exe works on Windows 7 SP1, executing the file on valid Windows XP SP3 systems results in ANOTHER error message at least by now:
    Code not available. The validation code could not be obtained. This may be due to technical difficulties, or you may be running an unsupported operating system. Please close this window and attempt the validation process again, or use the back button in your web browser to return to the download details page.[Error code: 0x80072efd]
    So there's still some fixing needed from MS. I've just informed MS Support about that.
    [/Edit]

    [2nd Edit]
    Seems I just had luck only yesterday. On (another) Windows 7 SP1 machine I do now get the very same error message described in my first "Edit" while executing GenuineCheck.exe :-(
    [/2nd Edit]

    [3rd Edit]
    Working with MS Support, the error message above (Code not available. [...] [Error code: 0x80072efd]) is caused by having the option "Warn if changing between secure and not secure mode" enabled in the Internet Options and there to be found under "Advanced" and there again in the "Security" section. Having this option disabled (temporary I would suggest) results in a validation code given back by running "GenuineCheck.exe". If that's intended behaviour is yet to be escalated at MS.
    [/3rd Edit]

    Bye,
    Freudi

    Thursday, October 25, 2012 3:55 PM
  • The root cause with GenuineCheck.exe...error message...seems to have been fixed today...

    Yes. Just one the many changes introduced on many MS pages today with the (impending) retail release of Win8.

    Good luck to anyone still running IE7 or earlier. <wink>


    ~Robear Dyer (PA Bear) ~ MS MVP (IE, Mail, Security, Windows & Update Services) since 2002 ~ Disclaimer: MS MVPs neither represent nor work for Microsoft

    Thursday, October 25, 2012 5:58 PM
  • Some answers makes me laughing about this thread and of course about the behaviour of some guys here.
    Well some of you think they are the great masters? Well okay.. believe what you want.. but don't send the users asking for help on some odyssey! 

    What I did, was to read the answers you two guys give to mike (send him on a neverending odyssey that frustrates him), I realized that all given answers (until my post) have nothing, really nothing to do with his problem. And after reading this content here up, I come to the conclusion that the points given to you guys are not a sign of quality. Oh, please forgive, but it is my opinion. Well, and you must admit, that your proposed answers are not the answer he needs.  

    Well so far, so good, but what the heck happens here now?
    Some hours after I posted a new thread shows up?
    http://social.microsoft.com/Forums/en-US/genuinewindowsxp/thread/1fa158d9-58cc-462e-b291-acc8a6d101ec

    Nice try.. ..all your points belong now to me. Okay?
    Funny, to sell my answer as your answer. Not fair :)

    I think we all have to thank Freudi, for his nice page.
    The visit on your page was very helpful, dear Freudi. Thank you so much for sharing.

    Thanks for reading and cheers
    Uwe
    www.datakill.net

    Monday, October 29, 2012 7:20 PM
  • There is a big diference between what you posted, and what I posted - yours totally bypassed the validation system. The one I posted did not.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Monday, October 29, 2012 8:02 PM
    Moderator
  • Sure, there is a difference,
    my hint (found on Freudis page) satisfied the help searching user, which are doomed to wait until MS fixes their broken genuine-check.

    Whatever, next time try it first by yourself before you send users, like mike, on a neverending odyssey! 
    Please do yourself a favour, think about what customers need and want, and what his problem is.

    @ Dan at IT Associates
    I am sure there a lot of people, which don't share your opinion.
    Do you really believe, that your opinion is what customers want to hear/read?
    Ask yourself if is customer friendly, well I believe we all know the answer.
    Pushing the user, to use only this browser (IE) can't be the right way.

    The date is 2012/10/30 - 01:03
    I tried again the genuine-check with Opera v12.02 and it is seems now okay.
    We get a valid and working GenuineCheck.exe - I tested it with this one --> http://support.microsoft.com/kb/917607

    Thanks so far for reading and cheers
    Uwe
    www.datakill.net

    Tuesday, October 30, 2012 12:10 AM
  • Datakill.net wrote:  "@ Dan at IT Associates
    I am sure there a lot of people, which don't share your opinion.
    Do you really believe, that your opinion is what customers want to hear/read?
    Ask yourself if is customer friendly, well I believe we all know the answer.
    Pushing the user, to use only this browser (IE) can't be the right way."

    If the definition of "customer friendly" is for a business to give its product away, then such a business won't be in business for long.

    Tuesday, October 30, 2012 2:12 PM