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my product key for windows 7 doesnt work!! RRS feed

  • Question

  • please help, my other desktop computer crashed and so we bought a refub one from microcenter a few weeks back. But everytime i try to type the product key, it says its invalid. I can't even go online thru outlook express, to set up our email , i even gave it my hotmail acct, and it said it wont let me log on to server. what should i do, take the computer back....
    Friday, November 12, 2010 5:53 PM

Answers

  • Hello aimeealyson,

      

      Since Windows 7 did not come with Outlook Express or Microsoft Mail (the old free Email programs) My assumption is that you have a trial version of Office and whenever you open Outlook it is asking you for a Product Key.  This means the Trial period has expired.  The Product key from the sticker on the side or bottom of the computer is for Windows only and will not work in Office.

    To continue using Office, you would need to purchase a full version.

    Note: If you need a free email program, I suggest Windows Live Mail http://explore.live.com/windows-live-mail or if you would like Web based mail, try Hotmail http://explore.live.com/windows-live-hotmail

     

    Thank you,

     

     


    Darin MS
    • Marked as answer by Darin Smith MS Friday, November 12, 2010 8:23 PM
    Friday, November 12, 2010 8:22 PM

All replies

  • Hello aimeealyson,

      

      Since Windows 7 did not come with Outlook Express or Microsoft Mail (the old free Email programs) My assumption is that you have a trial version of Office and whenever you open Outlook it is asking you for a Product Key.  This means the Trial period has expired.  The Product key from the sticker on the side or bottom of the computer is for Windows only and will not work in Office.

    To continue using Office, you would need to purchase a full version.

    Note: If you need a free email program, I suggest Windows Live Mail http://explore.live.com/windows-live-mail or if you would like Web based mail, try Hotmail http://explore.live.com/windows-live-hotmail

     

    Thank you,

     

     


    Darin MS
    • Marked as answer by Darin Smith MS Friday, November 12, 2010 8:23 PM
    Friday, November 12, 2010 8:22 PM
  • "aimeealyson" wrote in message news:27cff12e-ea7c-432a-b71a-860b243b8b88...
    please help, my other desktop computer crashed and so we bought a refub one from microcenter a few weeks back. But everytime i try to type the product key, it says its invalid. I can't even go online thru outlook express, to set up our email , i even gave it my hotmail acct, and it said it wont let me log on to server. what should i do, take the computer back....

    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
    Once saved, run the tool.
    Click on the Continue button, which will produce the report.
    To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, November 13, 2010 5:57 AM
    Moderator