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This copy of Office is not genuine RRS feed

  • Question

  • I received this copy of Office from the Power Together campaign shortly after the release of Office 2007.  I have not had a problem with it up untill a few weeks ago.  Now I receive the error that it is not genuine even though it has passed the validation tools in the past.

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-QVM8X-7KX6V-HCQGW
    Windows Product Key Hash: AQ+arxoRH9atYm7s6MLaWUIADYE=
    Windows Product ID: 89578-OEM-7304133-35807
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {FCE26345-615E-4A33-BA60-23D0120D8812}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.090803-2339
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office Enterprise 2007 - 103 Blocked VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{FCE26345-615E-4A33-BA60-23D0120D8812}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-HCQGW</PKey><PID>89578-OEM-7304133-35807</PID><PIDType>3</PIDType><SID>S-1-5-21-1870625554-3089754260-4210314812</SID><SYSTEM><Manufacturer>NVIDIA</Manufacturer><Model>132-CK-NF78</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>  P06 </Version><SMBIOSVersion major="2" minor="4"/><Date>20080711000000.000000+000</Date></BIOS><HWID>5F303507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65516</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_COA_NSLP channel
    Activation ID: f3acdd3c-119a-4932-a3d7-0b6f33a1dca9
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-041-335807-02-1033-6000.0000-3532008
    Installation ID: 019486780681290320236584554421244172100290473996138884
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: HCQGW
    License Status: Licensed

    HWID Data-->
    HWID Hash Current: PAAAAAIAAgABAAEABQACAAAAAgABAAEAeqj0FIguDcVMH5IAFOwoKNquje+OZvL04EHsqKCjECysVkbK

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            Nvidia        NVDAACPI
      FACP            Nvidia        NVDAACPI
      HPET            Nvidia        NVDAACPI
      MCFG            Nvidia        NVDAACPI
      WDRT            Nvidia        NVDAACPI
      OEMN            NVIDIA        NTUNEOEM



    Wednesday, October 21, 2009 3:31 AM

Answers

  • Hello zajaco,

    Let's go under the assumption that you were given a Genuine full retail copy (it came in that rounded corner clear plastic case, right?) of Office at an MS/AMD Power Together event.

    Do you really think they would be giving out counterfeit software at such an event?

    Since the answer to that question is quite obviously "No!," what other explanation could there be for the current situation?

    Quite a few people posting in this forum discover that the genuine software they once had installed has been replaced by nongenuine software.  A need arises to reinstall, the original discs are not handy at the moment, so borrowed discs are used or iso files are downloaded and burned and used.  Or the computer goes into the shop for a repair, and the shop has to reinstall software, and they use the wrong discs and you end up with a bad Windows or Office installation.

    Happens a lot.

    A quick way to verify my hypothesis would be to download and run the Magical Jellybean Keyfinder, extract the installed Office PK, and compare it to the PK on the Proof of License label in your retail package.

    If they are different, then I'm right and you win, because your real Office can get put back onto the computer and you're Genuine again.

    If they are the same, then I'm wrong and you still win, because you have a counterfeit copy of Office that Microsoft will replace for free.



    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Tuesday, October 27, 2009 9:31 PM
    Thursday, October 22, 2009 10:05 PM

All replies

  • Come on Microsoft... What do I need to do to fix this?
    Thursday, October 22, 2009 12:32 AM
  • Hello zajaco,

    They hand out full retail packaged product as prizes at the MS/AMD Power Together events.

    Your current installation is a volume licensing installation done with a blocked volume licensing key.

    Please find your retail discs, uninstall the nongenuine Office, restart twice, then do a clean installation using the retail discs and the genuine product key.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Thursday, October 22, 2009 7:49 PM
    • Unmarked as answer by zajaco Thursday, October 22, 2009 9:50 PM
    Thursday, October 22, 2009 4:40 AM
  • So why am I getting screwed over because Microsoft all the sudden determined that they wanted to block my Key.  The packaging that I received is fully Microsoft. In fact the Microsoft label, trade mark and part number are all over the equipment.  Was this the plan all along... Give out certified copies as a promotion and then block the key so I have to go buy the full version.  What a joke of a company.
    Thursday, October 22, 2009 9:50 PM
  • Hello zajaco,

    Let's go under the assumption that you were given a Genuine full retail copy (it came in that rounded corner clear plastic case, right?) of Office at an MS/AMD Power Together event.

    Do you really think they would be giving out counterfeit software at such an event?

    Since the answer to that question is quite obviously "No!," what other explanation could there be for the current situation?

    Quite a few people posting in this forum discover that the genuine software they once had installed has been replaced by nongenuine software.  A need arises to reinstall, the original discs are not handy at the moment, so borrowed discs are used or iso files are downloaded and burned and used.  Or the computer goes into the shop for a repair, and the shop has to reinstall software, and they use the wrong discs and you end up with a bad Windows or Office installation.

    Happens a lot.

    A quick way to verify my hypothesis would be to download and run the Magical Jellybean Keyfinder, extract the installed Office PK, and compare it to the PK on the Proof of License label in your retail package.

    If they are different, then I'm right and you win, because your real Office can get put back onto the computer and you're Genuine again.

    If they are the same, then I'm wrong and you still win, because you have a counterfeit copy of Office that Microsoft will replace for free.



    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Tuesday, October 27, 2009 9:31 PM
    Thursday, October 22, 2009 10:05 PM