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Office Genuine Advantage fails to recognise valid Office XP Version 2002 RRS feed

  • Question

  • An "Activate Office" nag has recently installed itself in my toolbar. On double clicking it opens my browser, displays the validation result "A copy of Microsoft Office on this computer has not been activated". It directs me to activate by opening any Office application. There, a dialogue box "Learn more" button leads back to the above validation result. Clicking on "Help" - "Activate Product" in the Office application (e.g. Word) generates a dialogue box with message: "This product has already been activated". Microsoft Customer Service here in Aus confirms my copy of Office is valid, and suggests there may be a technical issue with the software.

    Genuine Advantage Diagnostic Tool info is as follows:

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-MRX42-VJVDQ-G9Y2D
    Windows Product Key Hash: y7BFGcr+YXZUz/qS/88/e56atgc=
    Windows Product ID: 55277-OEM-2149912-30317
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010300.3.0.hom
    ID: {195B9E29-CA54-488E-9794-9D5290436841}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.5.526.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.105.35
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: 101
    Version: 1.7.105.35
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 101 Not Activated
    Microsoft Office XP Standard - 101 Not Activated
    OGA Version: Registered, 1.7.105.35
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1_3E121E02-385-80004005_3E121E02-452-80004005_3E121E02-312-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{195B9E29-CA54-488E-9794-9D5290436841}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010300.3.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-G9Y2D</PKey><PID>55277-OEM-2149912-30317</PID><PIDType>3</PIDType><SID>S-1-5-21-57989841-1606980848-725345543</SID><SYSTEM><Manufacturer>AWARD_</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="2"/><Date>20030530000000.000000+000</Date></BIOS><HWID>026B3BAF0184CE63</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.7.105.35"/><File Name="WgaLogon.dll" Version="1.5.526.0"/><File Name="OGAAddin.dll" Version="1.7.105.35"/><File Name="OGAVerify.exe" Version="1.7.105.35"/></GANotification></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{91120409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office XP Standard</Name><Ver>10</Ver><Val>1584C845390D384</Val><Hash>UhuQELvtELESk4CC3LbP/36CwAk=</Hash><Pid>54187-701-0001303-17010</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="10" Result="101"/><App Id="18" Version="10" Result="101"/><App Id="1A" Version="10" Result="101"/><App Id="1B" Version="10" Result="101"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1BE17:Elitegroup Computer Systems Co Ltd
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

    Around same time Windows Installer has ceased to function - cannot install or uninstall programs, get dialogue box message: "The Windows Installer Service could not be accessed. This can occur if you are running Windows in Safe mode, or if the Windows Installer is not correctly installed. Contact your support personnel for assistance".

    Windows has been operating OK for years, now this> Can anyone help?
    Thursday, January 28, 2010 9:06 AM

Answers

  • Hello ChrisV99,

    Occasionally Office XP and Office 2003 will have a problem with "remembering" if they are activated or not, and this problem will cause the OGA Notifier to report Office as not activated and nongenuine.

    The usual cause for this issue is a corrupted or damaged Office license file.

    To troubleshoot this issue, please follow the methods in this MS KB article:  http://support.microsoft.com/kb/903275/

    Most people tell us that running the MS FixIt in Method 2 takes care of the problem.  After running the FixIt, restart the computer.  Then open an Office program such as Word.  Upon opening Word, Office should display the Activation Wizard.  Go ahead and activate normally online.  After activation, restart the computer.  Keeping Office programs closed for the moment, visit www.microsoft.com/genuine and click on the Validate Office button to validate normally.  Once validated, now you can open Office programs to make sure that you are no longer presented with activation or nongenuine notices.

    Please post back to let us know if this fix worked for you.


    Regarding your Windows Installer problem, that's something that is outside of the scope of this OGA support forum.  May I suggest posting in a general Windows help forum, or one of the Microsoft Windows newsgroups/community forums here?  http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsxp.general




    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Thursday, January 28, 2010 9:08 PM
    Thursday, January 28, 2010 5:09 PM

All replies

  • Hello ChrisV99,

    Occasionally Office XP and Office 2003 will have a problem with "remembering" if they are activated or not, and this problem will cause the OGA Notifier to report Office as not activated and nongenuine.

    The usual cause for this issue is a corrupted or damaged Office license file.

    To troubleshoot this issue, please follow the methods in this MS KB article:  http://support.microsoft.com/kb/903275/

    Most people tell us that running the MS FixIt in Method 2 takes care of the problem.  After running the FixIt, restart the computer.  Then open an Office program such as Word.  Upon opening Word, Office should display the Activation Wizard.  Go ahead and activate normally online.  After activation, restart the computer.  Keeping Office programs closed for the moment, visit www.microsoft.com/genuine and click on the Validate Office button to validate normally.  Once validated, now you can open Office programs to make sure that you are no longer presented with activation or nongenuine notices.

    Please post back to let us know if this fix worked for you.


    Regarding your Windows Installer problem, that's something that is outside of the scope of this OGA support forum.  May I suggest posting in a general Windows help forum, or one of the Microsoft Windows newsgroups/community forums here?  http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsxp.general




    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Thursday, January 28, 2010 9:08 PM
    Thursday, January 28, 2010 5:09 PM
  • Hello Dan

    Thanks for the advice, but no luck so far.

    I went to the MS KB article and downloaded MicrosoftFixit50302.msi (Method 2), but could not install it as the Windows Installer Service cannot be accessed, as I mentioned previously. 

    I then tried Method 1, manually deleting file Opa11.dat from C:\Documents and Settings\All Users\Application Data\Microsoft\Office\Data - but there is no file of that name in the folder, only DATA.BAK and data.dat. I ran a search for Opa11.dat (including hidden files) but it doesn't appear.


    Thursday, January 28, 2010 11:50 PM
  • Hello ChrisV99,

    Note that opa11.dat is the license file for Office 2003.

    Since you have Office XP, the license file is data.dat and that is the file you want to delete manually.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Friday, January 29, 2010 4:06 AM
  • Thanks Dan, it worked fine, no more nag. Next time I'll try reading the instructions! I'll post my installer query in the general forum.

    Many thanks.
    Friday, January 29, 2010 9:28 AM
  • Hello ChrisV99,

    You're welcome! :-)
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Friday, January 29, 2010 12:56 PM