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Translation stops working RRS feed

  • Question

  • While translating from English to German, translation will stop working and changed back to english.  This only happens intermittently.  When internet session is closed and re-opened it will work again.  I am unable to recreate this problem when typing the same exact text over after restarting an internet session.  Volume of text typed (number of characters) is varied when problem occurs. 

    User is an 88 year old and has shaky hand movements when typing.  Might there be a key-board command that is inadvertently typed that shuts/switches off the translate function?

    Monday, September 28, 2015 11:20 PM

All replies

  • Hi esees1,

    I doubt that age or shaking has anything to do with it. My guess is we are unduly blocking the IP address this is coming from, for some reason. Do you have a way to determine the IP address of the user? For instance using the query "what is my ip" on Bing search. That'll help.

    Thanks much,
    Chris Wendt
    Microsoft Translator

    Tuesday, September 29, 2015 2:38 AM