They'll help you over here.
http://community.acer.com/t5/Laptop-Forums/ct-p/notebooks
or for help with windows issues ask over here.
https://answers.microsoft.com/en-us/windows
Regards, Dave Patrick ....
Microsoft Certified Professional
Microsoft MVP [Windows Server] Datacenter Management
Disclaimer: This posting is provided "AS IS" with no warranties or guarantees, and confers no rights.