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Help - Acer easystore H341 to use alternate ports TCP-4433 (https) and TCP-8080(http) for remote access. RRS feed

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    Dear all,

    I am having unexplained problems with remote access setup on a newly purchased acer easy store H341. I have been struggling for a week.

    After trying many problem isolation techniques, I am sure that the new ports I have selected (4433-https) and (8080-http) are open (not blocked by my isp) and available on the home server machine. In addition port 4125 is also open. The tool I have used to check the open ports is reliable and good.

    http://www.dyndns.com/support/tools/openport.html

    I did the port test in internet explorer window running on the home server. I an connected to the server machine by Remote Desktop from my home Desktop computer.

    I am also 100% sure that ports 80 and 443 are blocked by my isp. I have done numerous isolation tests to confirm this.

    The software version loaded on the system is Windows Home Server (Service Pack 2) -Power Pack  3.

    On the home server I have uninstalled McAfee and turned off Windows firewall for testing purposes.

    I have also done the following to setup the new ports.

    Start->Control Panel->Administrative Tools->Iternet Information services IIS Manager->MyHomeServer(local computer)->Wesites->Default Website and right clicked its properties and changed the ports to 4433 from 443 and 8080 from 80. After implementing these changes I get the following problems when I try to do remote access setup

    X Verfying that your website is available locally. A red cross in this very first step

    When clicking Next the reasons given are. "A local webserver or firewall issue may have occured. Please contact support for additional assistance."

    I have read HP homeserver forums but their solutions do not work. I have not installed any new software except for allowing all microsoft updates on the machine.

    There are some other funny things I have noticed with this remote access software after extensive testing but to keep this post short and simple, I will stop here .  Can someone help at this point. I can give screen pictures etc of every test I am doing.

     

     

     

    Saturday, January 29, 2011 11:04 PM

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    1. You can do the port open test on any client computer in your network as long as the server is running.

    2. Port 4125 should NOT report open when you check from outside your network. Only if you have established a remote connection to your server or a desktop from the WHS remote access website this port should show open

    3. You will have to forward the new ports to your homeserver (in your router). Some routers also require additional firewall rules allowing the forwards

    4. You will have to create additional firewall rules on your homeserver allowing the new ports (similar to the current HTTP and HTTPS rules). Please do not change any of the current rules, just add new rules

    5. After making changes to the ports you need to restart IIS or reboot your server.

    6. You can only check functionality from outside your network, the remote config checks in your server will always show one or more red X if you use alternate ports.

    Henk Panneman - http://www.homeserverweb.nl
    Monday, January 31, 2011 7:28 AM
    Moderator