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Office 2007 for Vista not "genuine" RRS feed

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    I seem to be having a similar problem with my Office 2007 not being considered "genuine". When I run the MGADiag (the snippet for Office is below) it seems to agree that my product is "100 Genuine". Yet I still get the error message when I run office that my version is not genuine. My version of Windows is Vista is also deemed to be "genuine" from MGADiag as well.


    Any suggestions would be appreciated.

    Greg

    __________________________________________________

    OGA Data-->

    Office Status: 100 Genuine

    Microsoft Office Enterprise 2007 - 100 Genuine

    OGA Version: Registered, 2.0.48.0

    Signed By: Microsoft

    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Thursday, October 29, 2009 10:28 PM

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    Hello GregMBlount,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Here is the data in the Other Data section that I wanted to see:

    <Pid>89388-709-5960951-65999</Pid><PidType>14</PidType>


    Your report is telling us that this is a Genuine installation of a Volume Licensing edition of Office Enterprise 2007.  Presumably your use of this Volume License is in association with an organization such as a business, educational institution, or governmental agency that has a current and valid Volume License Agreement.  If not, then this would be a nongenuine use of this Volume Licensing installation of Office.  If you are an individual consumer and purchased this copy of Office thinking it was a retail license intended for consumers, it is not, so you would want to take this up with the seller.

    Normally when the OGA Notifier reports a nongenuine installation of Office yet the mgadiag report shows it is Genuine, that tells us there is an issue with the license file for the installed Office.  This is often due to the remnants of a previous nongenuine installation of Office.  Does that apply to your situation?

    To correct this problem, please work thru the methods in this KB article:  http://support.microsoft.com/kb/919895  Usually running the FixIt in Method 3 clears up the old license file.  Restarting afterwards and then visiting www.microsoft.com/genuine and clicking Validate Office should reset the Notifier to see the new license file.

    Post back to let us know if the above solves your problem!

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Tuesday, November 3, 2009 10:31 PM
    Tuesday, November 3, 2009 4:18 PM

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    Hello GregMBlount,

    Please post the full report--there is data in the bottom section that often helps us help you.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Thursday, October 29, 2009 10:47 PM
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    Sorry for the delay: here is the entire text from MGA Diagnostic tool

    Greg

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-RFXJF-66VVM-WBYRF
    Windows Product Key Hash: QibOS1SttBRfVe/ksJuzzSQQMqs=
    Windows Product ID: 89580-OEM-7300594-47570
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6001.2.00010100.1.0.001
    ID: {5EB46D3E-9339-4A3D-A0A7-11BC532C77CC}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.090302-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{5EB46D3E-9339-4A3D-A0A7-11BC532C77CC}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6001.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WBYRF</PKey><PID>89580-OEM-7300594-47570</PID><PIDType>3</PIDType><SID>S-1-5-21-2273670283-136494118-1137623019</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>P5K SE/EPU</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0404   </Version><SMBIOSVersion major="2" minor="4"/><Date>20080618000000.000000+000</Date></BIOS><HWID>87323507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>7625FB85F19DD8A</Val><Hash>4O+rdLL//iQ1wMahKn1oDVQuPbo=</Hash><Pid>89388-709-5960951-65999</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6001.18000
    Name: Windows(TM) Vista, Ultimate edition
    Description: Windows Operating System - Vista, OEM_COA_NSLP channel
    Activation ID: 33a7e8d3-e2ab-413b-96a6-27c83b21c695
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89580-00146-005-947570-02-1033-6001.0000-2702008
    Installation ID: 004395564802161952499725985713379753233143546111217993
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: WBYRF
    License Status: Licensed

    HWID Data-->
    HWID Hash Current: NgAAAAEABAABAAEAAgACAAAAAQABAAEA6GEwd+jfPvoCpXTmiP1q+bxhGlLy9BrsXKPMW8wx

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   A_M_I_  OEMAPIC
      FACP   A_M_I_  OEMFACP
      HPET   A_M_I_  OEMHPET
      MCFG   A_M_I_  OEMMCFG
      OEMB   A_M_I_  AMI_OEM
      OSFR   A_M_I_  OEMOSFR

     

    Tuesday, November 3, 2009 3:52 PM
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    Hello GregMBlount,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Here is the data in the Other Data section that I wanted to see:

    <Pid>89388-709-5960951-65999</Pid><PidType>14</PidType>


    Your report is telling us that this is a Genuine installation of a Volume Licensing edition of Office Enterprise 2007.  Presumably your use of this Volume License is in association with an organization such as a business, educational institution, or governmental agency that has a current and valid Volume License Agreement.  If not, then this would be a nongenuine use of this Volume Licensing installation of Office.  If you are an individual consumer and purchased this copy of Office thinking it was a retail license intended for consumers, it is not, so you would want to take this up with the seller.

    Normally when the OGA Notifier reports a nongenuine installation of Office yet the mgadiag report shows it is Genuine, that tells us there is an issue with the license file for the installed Office.  This is often due to the remnants of a previous nongenuine installation of Office.  Does that apply to your situation?

    To correct this problem, please work thru the methods in this KB article:  http://support.microsoft.com/kb/919895  Usually running the FixIt in Method 3 clears up the old license file.  Restarting afterwards and then visiting www.microsoft.com/genuine and clicking Validate Office should reset the Notifier to see the new license file.

    Post back to let us know if the above solves your problem!

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Tuesday, November 3, 2009 10:31 PM
    Tuesday, November 3, 2009 4:18 PM
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    Thanks for the reply. Yes, we are an educational institution and have about 3500 computers and use a Volume Licensing edition of OE 2007. The computer I'm having a problem with is my office computer at that institution. Only one that is having this problem so it's been confusing.

    I'll try the steps you've suggested and post the results.

    Greg
    Saturday, November 7, 2009 6:39 PM
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    Hello GregMBlount,

    Our experience here in the forum is that this condition is likely when the computer had, at one time, a previous installation of Office that was nongenuine.  The license file from that nongenuine installation is not deleted when the program is installed so sometimes it "hangs around" and trips up the OGA Notification utility.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, November 9, 2009 2:40 AM