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Genuine Works, but never takes effect? RRS feed

  • Question

  • I have Windows Vista Home Basic, which came with my Acer Aspire T180. I have activated Vista. I have tried to make it Genuine, which is alwasy successful, but nothing ever happens. The little "Windows Vista(TM) Build 6000 This copy of Windows is not genuine." never goes away. My control panel doesn't open, I get an Aero message saying it's not working, Optional Update delivery isn't working, and many buttons don't work. For eg.  I can't click on the system properties on the top of the section "Computer". Can someone help me? I am very frustrated with this...
    Thursday, March 13, 2008 1:49 AM

Answers

  • Hi Java,

     

      Your Diagnostic Report shows Vista fully Genuine and I see no other licensing issues.

     

      So the Personalization and the Control Panel problems do not appear to be caused by Vista's anti-piracy systems and as such, is outside my area of expertise. The only suggestion I could make is go to http://support.microsoft.com or to your Computer Manufacturer for additional support options.

     

    Sorry I couldn't fix all your issues

    Darin Smith

    WGA Forum Manager

    Monday, March 17, 2008 10:50 PM

All replies

  • I'm having the exact same problems.  If you find the solution please forward it to me too and I'll do the same!

     

    Thursday, March 13, 2008 4:10 AM
  • MasterTosk: please create your Own thread for your Own issue.

     

    JavaDan:
    In order to recieve the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue" click the Windows tab, click the "Copy" button, then paste the report into a response message in this thread.


    If you do not have access to the Start Button:

    1) Login to Vista and Click the option that brings up Internet Explorer.

    2) Type: http://go.microsoft.com/fwlink/?linkid=52012 into the browser address bar.

    3) A window will come up asking if you want to Run or Save, Select Run

    4) When the program runs, Click the Continue button, then click the Copy button.

    5) Return to this thread by Typing: http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=2996545&SiteID=25 into the browser address bar.

    6) In a reply post, Paste the Diagnostic Report.

     

    Thursday, March 13, 2008 8:26 PM
  • Diagnostics report:

    -----------------
    Diagnostic Report (1.7.0069.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-44HC4-M86QF-9HM77
    Windows Product Key Hash: cSJDYiYGMtAbqMKcyRflDCHWu78=
    Windows Product ID: 89572-OEM-7233193-66241
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.002
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {805E634E-4B50-4B46-9403-43C2B8CC605A}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Basic
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.071009-1548
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2920-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{805E634E-4B50-4B46-9403-43C2B8CC605A}</UGUID><Version>1.7.0069.0</Version><OS>6.0.6000.2.00010300.0.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-9HM77</PKey><PID>89572-OEM-7233193-66241</PID><PIDType>8</PIDType><SID>S-1-5-21-3168221375-1000150114-59586180</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire T180</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>R01-B3</Version><SMBIOSVersion major="2" minor="3"/><Date>20070207000000.000000+000</Date></BIOS><HWID>16323507018400E6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002


    Thursday, March 13, 2008 10:50 PM
  • Hi Javadan,

     

      Would you go to http://microsoft.com/genuine and click the Validate Now button. Once done, please reboot twice.

     

    Thank you,

    Darin Smith

    WGA Forum Manager

     

    Thursday, March 13, 2008 11:23 PM
  • Didn't work for me Sad

    Any other ideas?
    Thursday, March 13, 2008 11:36 PM
  • What error did you recieve when you Validated?

    What errors did you receive when you rebooted? (besides the Non-genuine message on the desktop)

     

    Also, please rerun the Diagnostic Report and repost it so I can see if anything changed

     

    Thank you,

    Darin Smith

    WGA Forum Manager

     

    Thursday, March 13, 2008 11:41 PM
  • When I validated, I received no errors (if you mean "Did genuine fail?"). It said it Validated successfully and I can now access some validation place. When I rebooted, I received the normal error, "You may be a victim of software counterfeiting because Windows Aero is not working" and soon I will get an error saying "Optional Update Delivery Isn't Working". New Diagnostics report below:

    Diagnostic Report (1.7.0069.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-44HC4-M86QF-9HM77
    Windows Product Key Hash: cSJDYiYGMtAbqMKcyRflDCHWu78=
    Windows Product ID: 89572-OEM-7233193-66241
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.002
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {805E634E-4B50-4B46-9403-43C2B8CC605A}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Basic
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.071009-1548
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2920-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{805E634E-4B50-4B46-9403-43C2B8CC605A}</UGUID><Version>1.7.0069.0</Version><OS>6.0.6000.2.00010300.0.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-9HM77</PKey><PID>89572-OEM-7233193-66241</PID><PIDType>8</PIDType><SID>S-1-5-21-3168221375-1000150114-59586180</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire T180</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>R01-B3</Version><SMBIOSVersion major="2" minor="3"/><Date>20070207000000.000000+000</Date></BIOS><HWID>16323507018400E6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002



    EDIT: I plan on upgrading to Home Premium. In my mind, Home Basic is worthless and upgrading is only $80.00 without tax...


    Thursday, March 13, 2008 11:47 PM
  • Hi JavaDan,

     

      This is odd. It appears that a part of Vista thinks it's Non-Genuine, seen by the 2 error codes below:

     

    Validation Status: Invalid License
    Validation Code: 50

    But another part of Vista thinks it's Genuine, as seen by these 2 codes:

     

    Online Validation Code: 0x0
    Cached Validation Code: 0x0

     

     

      Normally, in rare situations like this are resolved by Validating online and then rebooting x2 (it usually syncs all of the Vista componets to the proper Genuine state). Since that didn't work, please try the below steps that will regenerate Vista's Licensing components.

     

    ----------------------------------------------------------------------------------------

    Step set #1

     

    1) Open Internet Explorer

    2) A Browser will open, type: %windir%\system32 into the address field

    3) Find the file cmd.exe

    4) Right Click on the cmd.exe and select Run as Administrator

    5) Type: cscript %windir%\System32\slmgr.vbs /ilc %windir%\System32\licensing\ppdlic\Security-Licensing-SLC-ppdlic.xrm-ms

    6) Hit the Enter key

    7) Reboot 2 times

     

    ----------------------------------------------------------------------------------------

    Step set #2

     

    1) Open Internet Browser

    2) Type %windir%\system32 into the browser address bar.

    3) Find the file CMD.exe

    4) Right-Click on CMD.exe and select Run as Administrator

    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)

    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing

    7) Type: rename tokens.dat tokens.bar

    8) Type: cd %windir%\system32

    9) Type net start slsvc

    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)

    11) Reboot Twice

    12) You may be required to Re-Activate. Use the Activate by Phone method outlined below

     

     

    Activate by Phone steps:

     

    a) If you have access to the Start button: Click the Start button, and type in "slui.exe 4" in the search field and then press the "Enter" key. This will bring up the Activate by Phone dialog window. Follow the steps provided by the window. The phone activation process should only take about 6 minutes.


    b) If you do not have access to the Start button: Reboot and login to Vista, a dialog window will come up. In that window, click the option "Access computer with reduced functionality". Once you do that, Internet Explorer or Firefox browser will open. In the address bar type "c:\windows\system32\cmd.exe" press enter, a new window will come up, type: slui 4 and hit enter and follow steps to Activate over the Phone.


    NOTE: The key to this process is that you need to talk to a Live Activation Rep! When you first call, you will be interacting with an Automated Voice, either select the option to talk to a Live Rep or if there is no option, do not enter any numbers. This should force the automated voice to transfer you to a Live Rep.

     

    Lastly, you mentioned that you wished to upgrade to Vista Home Premium. I want to give you the Pros and Cons of getting an Upgrade version of Home Premium vs getting a Full version. Please do Not think I'm trying to convince you of getting the Full version because I want you to spend more. My reasoning is that (in my personal opintion) the Windows Upgrade process is overly complicated and not user friendly. So please take a look at the Pros and Cons and decide for yourself if the benefit of a lower cost outweighs the possible frustration of getting the upgrade version.

     

    Pro/Con of getting an Upgrade version of Home Premium vs. a Full version:

     

    Pro:

    1) Cost less

     

    Con:

    1) Upgrades can only be installed on top of lower versions of Windows. Meaning that if, In the future, you need to reinstall Home Premium, you would first need to re-install Home Basic and then upgrade back to Home Premium.

    2) When installing an Upgrade, the Installer checks the computer for lower versions of Vista that qualify for upgrade, but once the upgrade is installed, Vista see itself as a full version. so, in the future, (after Home Premium is installed) and (for whatever reason) you need to re-enter the Home Premium Upgrade Product Key, Vista will not accept it because, at that point, Vista sees itself as a full version and your key is an upgrade key. You would have to re-install Home Premium to be able to use the Home Premium Upgrade Product Key again (which leads back to Con #1)

    3) The Vista installer allows uers to install Vista without using a Product Key and to enter the product key at a later date. The problem is that when doing an upgrade and the user doesn't enter a product key, the installer doesn't know it is supposed to be doing an Upgrade and defaults to a full version install (Which will leave you in the same situation as Con #2, above).

     

    again, these are my own personal opitions

     

    Thank you,

    Darin Smith

    WGA Forum Manager

     

     

     

     

     

    Friday, March 14, 2008 8:28 PM
  • Thank you so much! I have finally gotten rid of the not genuine thing! No errors Big Smile I still have other problems which I do not know if there is any way of fixing. I cannot open "Personalization" from my desktop, when I open the control panel, it's empty, etc. Also, I would like to thank you for the Pros and Cons of Vista Home Premium Upgrade! I might get the full version. I'm still debating. Although, the upgrade is cheaper, it may have some issues. The only reasons I won't get full is because it is $160.00 USD ( I only have $100.00 right now :\ P.S I'm just a kid :\ ) and that if I have basic, I can just upgrade it for cheaper, which leads to the cons of upgrading. If you have anymore info on the problems with my Vista, or any Pros and Cons of Vista Premium Full, please tell me. Thank you Smile
    Friday, March 14, 2008 9:51 PM
  • Hey JavaDan,

     

      Glad to hear that, at least, part of the issue is resolved.

     

      Would you try (one more time) going to http://microsoft.com/genuine, clicking the Validate Windows button and then rebooting 2 times (I know it's a pain). And if the you still cannot open "Personalization" from my desktop and/or the control panel is still empty, would you rerun the Diagnosic tool, one more time? I want to see if the problem with the Control Panel and the "Personalization" is related to my area of Vista (i.e. Licensing) or if it may be a core Vista issue (which I am not very knowledgeable in).

     

    Thank you,

    Darin

     

    Friday, March 14, 2008 10:56 PM
  • Thanks for the reply. Still, no luck with the Personalizeation stuff and by the way, the Control Panel won't open from the start menu. I have to go to "Computer" then to "Control Panel" then what I need.

    Here is the report

    Diagnostic Report (1.7.0069.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-44HC4-M86QF-9HM77
    Windows Product Key Hash: cSJDYiYGMtAbqMKcyRflDCHWu78=
    Windows Product ID: 89572-OEM-7233193-66241
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.002
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {805E634E-4B50-4B46-9403-43C2B8CC605A}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Basic
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.071009-1548
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2920-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{805E634E-4B50-4B46-9403-43C2B8CC605A}</UGUID><Version>1.7.0069.0</Version><OS>6.0.6000.2.00010300.0.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-9HM77</PKey><PID>89572-OEM-7233193-66241</PID><PIDType>8</PIDType><SID>S-1-5-21-3168221375-1000150114-59586180</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire T180</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>R01-B3</Version><SMBIOSVersion major="2" minor="3"/><Date>20070207000000.000000+000</Date></BIOS><HWID>16323507018400E6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002


    Saturday, March 15, 2008 12:24 AM
  • Hi Java,

     

      Your Diagnostic Report shows Vista fully Genuine and I see no other licensing issues.

     

      So the Personalization and the Control Panel problems do not appear to be caused by Vista's anti-piracy systems and as such, is outside my area of expertise. The only suggestion I could make is go to http://support.microsoft.com or to your Computer Manufacturer for additional support options.

     

    Sorry I couldn't fix all your issues

    Darin Smith

    WGA Forum Manager

    Monday, March 17, 2008 10:50 PM
  • Alright. Thanks for all your help Smile
    Monday, March 17, 2008 10:55 PM