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Activation of subscription RRS feed

  • Question

  •  

    I subscribed today, my credit card has been charged.  I followed instructions and exited the window which came up after I paid.  Now when I try to activate, I am sent back to a credit card window.  How do I activate?
    Wednesday, April 9, 2008 7:46 PM

Answers

  • If you logged in with a valid LiveID and then provided payment information, the last step is for the subscription data to be returned to OneCare on the PC. If this didn't happen, then there is a server problem with your account or something blocked the sending of the data back to your PC. At http://billing.microsoft.com, if you are showing no Billing relationship, that would indicate that you may have activated with a different LiveID than what you are signing in at the Billing site with, or it could be a server issue with your account.

    In any event, if you credit card was charged, you should certainly have a subscription and I recommend that you contact support to get it straightened out.

    Support will begin via email, but request a phone number and explain the details of what happened, including the fact that you paid for a subscription.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

    Thursday, April 10, 2008 1:21 AM
    Moderator

All replies

  • Also, when I check my account status, they say I dont have a billing relationship with my Windows Live ID.  How long does it take take Microsoft to realize they have one with me?

    Wednesday, April 9, 2008 8:21 PM
  • If you logged in with a valid LiveID and then provided payment information, the last step is for the subscription data to be returned to OneCare on the PC. If this didn't happen, then there is a server problem with your account or something blocked the sending of the data back to your PC. At http://billing.microsoft.com, if you are showing no Billing relationship, that would indicate that you may have activated with a different LiveID than what you are signing in at the Billing site with, or it could be a server issue with your account.

    In any event, if you credit card was charged, you should certainly have a subscription and I recommend that you contact support to get it straightened out.

    Support will begin via email, but request a phone number and explain the details of what happened, including the fact that you paid for a subscription.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

    Thursday, April 10, 2008 1:21 AM
    Moderator