In the CRM application we wish to develop there will be a mixture of service-providing staff, some of whom are employees, others volunteers -- and we want to track of information on all of them -- e.g. as Resources who can have appointments scheduled with
clients.
It appears that the User entity would be the best way to represent these people (after all, they would all have email accounts).
So, is the User entity distinct from the concept of licenced CRM users? Because things could get expensive if every worker out in the field had to be part of the licence agreement.
Thanks,
David