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Unable to Install Any Add-Ins RRS feed

  • Question

  • Hi,

    Recently I have found that I am no longer able to install any add-ins, or update existing ones. Whenever I attempt to do so, I receive an error stating that a service cannot be contacted. In addition to this, the add-in list built into the dashboard application does not list any add-ins installed anymore, even though there are some.

    I am attempting to install add-ins directly on the server (with the install file stored on the servers desktop), through and RDP connection. This has never caused a problem previously and I am unaware of any changes which may have caused this.

    Please find an extract from the log files below.

    Any help would be greatly appreciated.

    Thanks.

    ---------------------------------------------------------

    [6896] 120920.215405.7491: Addins: Parsed command line args for InstallAddin.exe. Path=C:\Users\Administrator\Desktop\HomeServerSMART2012\HomeServerSMART2012.wssx,Silent=False,ClientInstall=False

    [6896] 120920.215406.1741: General: VerifyPackageResult=OkToInstall
    [6896] 120920.215406.1881: General: DoInstall=True
    [8024] 120920.215406.4301: Addins: Looking for EULA at: Eula-en-US.rtf
    [8024] 120920.215406.4371: Addins: Looking for EULA at: Eula-en.rtf
    [8024] 120920.215406.4381: Addins: Extracting EULA: Eula.rtf
    [8024] 120920.215506.7592: Addins: PerformAction:Exception: Microsoft.WindowsServerSolutions.AddinInfrastructure.AddInException: ProviderConnectionError
       at Microsoft.WindowsServerSolutions.AddinInfrastructure.AddInManager.EnsureConnected[T](ProviderConnector`1 connector)
       at Microsoft.WindowsServerSolutions.AddinInfrastructure.AddInManager.PerformAction[T](ProviderConnector`1 connector, Action`1 action, Boolean waitForCallback)
    [8024] 120920.215506.7592: Addins: Exception in OperationInProgress: Microsoft.WindowsServerSolutions.AddinInfrastructure.AddInException: ProviderConnectionError
       at Microsoft.WindowsServerSolutions.AddinInfrastructure.AddInManager.EnsureConnected[T](ProviderConnector`1 connector)
       at Microsoft.WindowsServerSolutions.AddinInfrastructure.AddInManager.PerformAction[T](ProviderConnector`1 connector, Action`1 action, Boolean waitForCallback)
       at Microsoft.WindowsServerSolutions.AddinInfrastructure.AddInManager.get_OperationInProgress()
    [8024] 120920.215606.7582: Addins: PerformAction:Exception: Microsoft.WindowsServerSolutions.AddinInfrastructure.AddInException: ProviderConnectionError
       at Microsoft.WindowsServerSolutions.AddinInfrastructure.AddInManager.EnsureConnected[T](ProviderConnector`1 connector)
       at Microsoft.WindowsServerSolutions.AddinInfrastructure.AddInManager.PerformAction[T](ProviderConnector`1 connector, Action`1 action, Boolean waitForCallback)
    [6896] 120920.215606.7892: Exception:
    ---------------------------------------
    An exception of type 'Type: Microsoft.WindowsServerSolutions.AddinInfrastructure.AddInException, AddinInfrastructure, Version=6.1.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35' has occurred.
    Timestamp: 09/20/2012 21:56:06
    Message: ProviderConnectionError
    Stack:    at Microsoft.WindowsServerSolutions.AddinInfrastructure.AddInManager.EnsureConnected[T](ProviderConnector`1 connector)
           at Microsoft.WindowsServerSolutions.AddinInfrastructure.AddInManager.PerformAction[T](ProviderConnector`1 connector, Action`1 action, Boolean waitForCallback)
           at Microsoft.WindowsServerSolutions.AddinInfrastructure.AddInManager.get_InstalledAddInPackages()
           at Microsoft.WindowsServerSolutions.Console.AddIns.AddinPackages.Program.packageChecker_DoWork(Object sender, DoWorkEventArgs e)
           at System.ComponentModel.BackgroundWorker.WorkerThreadStart(Object argument)

    [6896] 120920.215606.8142: General: Color branding started
    [6896] 120920.215606.8142: General: Processing Microsoft default SKU branding colors XML
    [6896] 120920.215606.8202: General: Validating branding colors XML:
    <?xml version="1.0"?>

    <!-- Vail color scheme -->

    <DashboardTheme xmlns="http://www.microsoft.com/HSBS/Dashboard/Branding/2010">

      <!-- Hex color values overwriting default SKU theme colors -->

      <TabstripColor1 HexValue="FFD9EA9C"/>
      <TabstripColor2 HexValue="FF52A22E"/>
      <TabstripColor3 HexValue="00D9EA9C"/>
      <TabstripColor4 HexValue="FFFFFFFF"/>
      <FontColor HexValue="FF000000"/>
      <SubtabColor1 HexValue="FFB1C7A2"/>
      <SubtabColor2 HexValue="FFF7FBE6"/>
      <SubtabColor3 HexValue="FFCEE5A9"/>
      <ListViewColor HexValue="FFFFFFFF"/>
      <DashboardClientColor1 HexValue="FFC2DB67"/>
      <DashboardClientColor2 HexValue="FF8CC65C"/>
      <DashboardClientColor3 HexValue="FF094208"/>
      <LaunchpadColor1 HexValue="FF7FC15A"/>
      <ClientFontColor1 HexValue="FFFFFFFF"/>
      <ClientFontColor2 HexValue="FF000000"/>
      <ClientGlyphColor HexValue="FFFFFFFF"/>

    </DashboardTheme >
    [6896] 120920.215606.8412: General: Branding colors XML parsing started
    [6896] 120920.215606.8422: General: Branding colors XML parsing ended
    [6896] 120920.215606.8422: General: Looking for OEM branding colors XML
    [6896] 120920.215606.8432: General: No OEM informations available
    [6896] 120920.215606.8432: General: Color branding complete
    [6896] 120920.215622.6212: General: VerifyPackageResult=Unknown
    [6896] 120920.215622.6222: General: DoInstall=False
    [6896] 120920.215622.6222: Addins: Exiting with return code: -1

    Thursday, September 20, 2012 9:01 PM

Answers

  • Hi Fred, in fact, I didn't see such issue before. Do you remember when does the issue start occuring? Do you have any antivirus program on the system? And yes, if you do not have a good backup, the most efficient way to resolve the issue is probably a clean install.

    Also, I consider the issue can be caused by any of the following factors:

    1. "false positive" by any security software so that the service got removed.

    2. malware/virus.


    Sean Zhu

    TechNet Community Support

    • Marked as answer by fred_8039 Sunday, September 30, 2012 7:05 PM
    Friday, September 28, 2012 3:04 AM

All replies

  • Hi, can you let us know the detailed error message? Can you try a Clean Boot and then install the add-in?

    Sean Zhu

    TechNet Community Support

    Monday, September 24, 2012 7:37 AM
  • Hi Sean,

    Thank you for your reply. I have tried a clean boot and received the same result. The only error message I receive is the following:

    The Add-in Cannot be Installed

    The more detailed error information can only be obtained from the home server log files. The extract above is what is recorded each time. There does not appear to be any error messages in the event view either.

    As also mentioned in the previous post, the add-in module of the dashboard is stating that no add-ins are installed. This is not the case as the MyMovies add-in has been installed previous to this error occurring. This can also be seen below.

    Dashboard

    Are you able to suggest any further methods to try to identify this problem?

    Thanks.

    Wednesday, September 26, 2012 12:58 AM
  • What's the status of Windows Server Addins Infrastructure Service ? If it is not running, can you start it? If not, is there any error message?


    Sean Zhu

    TechNet Community Support

    Wednesday, September 26, 2012 7:01 AM
  • It does not appear that there is a service by this name.

    Services

    I am guessing that this may be the cause...? Is there a way to add the service back in and do you have any parameters that would allow me to do this?

    Thanks.

    Wednesday, September 26, 2012 8:29 AM
  • I'm afraid we cannot install the service separately. Can you restore the system from a good backup?

    Sean Zhu

    TechNet Community Support

    Thursday, September 27, 2012 6:43 AM
  • Unfortunately, I do not have any system backups to restore to. Am I right in guessing that I would need to do a fresh re-install?

    Out of interest, do you have any idea what might have caused this to occur?

    Thanks.

    Thursday, September 27, 2012 11:07 AM
  • Hi Fred, in fact, I didn't see such issue before. Do you remember when does the issue start occuring? Do you have any antivirus program on the system? And yes, if you do not have a good backup, the most efficient way to resolve the issue is probably a clean install.

    Also, I consider the issue can be caused by any of the following factors:

    1. "false positive" by any security software so that the service got removed.

    2. malware/virus.


    Sean Zhu

    TechNet Community Support

    • Marked as answer by fred_8039 Sunday, September 30, 2012 7:05 PM
    Friday, September 28, 2012 3:04 AM
  • Hi Sean,

    I cannot recall when the issue began as the only time I noticed it was when trying to upgrade an add-in this time round. I have tested Forefront Client Security and ClamWin previously but they never caused a problem before. This is unless a recent definition update caused it to be picked up.

    Many thanks for your help though. I shall dig out the install disk...

    Sunday, September 30, 2012 7:05 PM