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Moderators Marking Answers (which are not)

    Question

  • I'm getting very sick and tired of moderators marking replies as answers.  A perfect example is this one: http://social.technet.microsoft.com/Forums/en-US/84226725-c2db-4f48-87ca-eb3b5e7be34e/sharepointoutlook-interaction-issues-calendar-will-not-sync.  I replied to the OP stating I had similar issues and provided additional information and details, thinking that it would add to a discussion in hopes that a resolution would be found.  Along comes Hemendra Agrawal and marks my reply as an answer.  Nowhere in my reply did I even hint at a solution, but rather expanded on additional issues with the problem at hand.

    As you can see from clicking on Hemendra's profile link above, he has quite an incredible score.  Looking into his score, you can see that he gets points for marking questions as answered.  So this guy just comes along and marks questions as answered to boost his score, despite that the question is far from answered?  This has to stop.  It has happened many times over and over.  This is not how a support forum should be run.  I have a issue that I need help with and now the thread is marked as answered because some out-of-control moderator wants to boost his score.  There needs to at least be a way to unmark a question as answered and also to provide some method of punishment to bad moderators who abuse their status so they can increase they virtual recognition.  

    Ugh, this makes me livid.

    EDIT: I've been informed (as per the answer below) that moderators do not receive points for marking questions as answered.  I may have been a bit harsh in my assessment. 
    • Edited by Mister.Mike Friday, October 18, 2013 5:49 PM
    Wednesday, October 16, 2013 5:04 PM

Answers

  • Mike

    I've unmarked the post there marked as an answer as per your request in that thread.

    I would like to add my 2 cents worth here, as I mark useful and potential answers in these forums too.  Hemendra is one of two volunteer moderators who do a lot in the SharePoint forums (the other being Trevor Seward).  He was vetted by Ed Price and the forum owners before being appointed. 

    Additionally, when the forums were changed from a medal system to a points system a years ago, all self marked answers would have been deducted from his (and everyones) points total.  He doesn't serve any self interests in marking this up as an answer.

    As to why would a post be marked as the answer?  We as the moderating team in the forum are quite used to seeing a "fire and forget" approach to theads.  Someone will typically post something useful and vanish or an OP won't mark a response to thier question.  A lot of useful information can be lost into the technical ether without anyfactor to differentiate it from other posts.  Yours is a useful post that may help someone else and I suspect it was marked up as such.

    Looking at the chronology of that post.

    • Posted September 23rd
    • Marked as an answer October 7th

    I think it's a little harsh to cry foul play because of one honest mistake.  I'd also point out that outside of the paid MS staff, the support forums are mostly filled with answers and useful posts from volunteers.  We do for the most part run a good ship.

    Friday, October 18, 2013 3:14 PM

All replies

  • Completely agree with you. FYI though, the OP does have the option to unmark the question as answered, so while the rest of us can't (possibly excluding other moderators) they can.
    Wednesday, October 16, 2013 7:03 PM
  • I don't think Moderators receive points for marking someone else's post as an answer.

    Karl


    When you see answers and helpful posts, please click Vote As Helpful, Propose As Answer, and/or Mark As Answer



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    Wednesday, October 16, 2013 7:40 PM
  • Yeah, from http://technet.microsoft.com/en-US/ff395928.aspx marking answers doesn't award points, only having your reply marked as an answer or being voted as helpful does.
    Wednesday, October 16, 2013 7:55 PM
  • Okay, well if that is the case than my apologies for the false accusation in that regard.  I interpreted "Forums Curator" to be aligned with "First Marked Answer."  But then why would a moderator mark a question as answered when it clearly wasn't?  I'll definitely try to get the OP to question as unanswered.  Thank you for the input.

    Wednesday, October 16, 2013 8:07 PM
  • Mike

    I've unmarked the post there marked as an answer as per your request in that thread.

    I would like to add my 2 cents worth here, as I mark useful and potential answers in these forums too.  Hemendra is one of two volunteer moderators who do a lot in the SharePoint forums (the other being Trevor Seward).  He was vetted by Ed Price and the forum owners before being appointed. 

    Additionally, when the forums were changed from a medal system to a points system a years ago, all self marked answers would have been deducted from his (and everyones) points total.  He doesn't serve any self interests in marking this up as an answer.

    As to why would a post be marked as the answer?  We as the moderating team in the forum are quite used to seeing a "fire and forget" approach to theads.  Someone will typically post something useful and vanish or an OP won't mark a response to thier question.  A lot of useful information can be lost into the technical ether without anyfactor to differentiate it from other posts.  Yours is a useful post that may help someone else and I suspect it was marked up as such.

    Looking at the chronology of that post.

    • Posted September 23rd
    • Marked as an answer October 7th

    I think it's a little harsh to cry foul play because of one honest mistake.  I'd also point out that outside of the paid MS staff, the support forums are mostly filled with answers and useful posts from volunteers.  We do for the most part run a good ship.

    Friday, October 18, 2013 3:14 PM
  • Thank you for your help, Mike.  While I do understand that there is a lot going on and especially the idea of "fire and forget," I have been involved in multiple forums where it takes more than two weeks to determine what the nature of the problem is, and even longer to find a solution.

    I apologize if I was being harsh about my criticism, but the instance I used as an example is just one of many that I've seen in these forums and it drives me bonkers.  I engage in support thread conversations for three main reasons: 1) to find a solution to a problem that I am experiencing; 2) to help others find an answer to the problems they may be having; 3) more important to me, to help people in the future who may run into the same problem so that they don't have to go through all the stress and effort that I had to.  Marking an response as an answer in this way as described above is completely counter-productive to all 3.  It's one thing to be mistaken about an answer, but to when someone is obviously not reading and just marking.... *sigh*

    Anywho, I appreciate your insight and assistance.

    Friday, October 18, 2013 5:36 PM