locked
Hunt Group / Simultaneous Ring with OCS? RRS feed

  • Question

  • Could somebody fill me in on possibilities for the following scenario?

    1. Outside customer calls main company telephone number over PSTN.
    2. Incoming call is routed to any number of receptionists simultaneously.
    3. The first receptionist to answer the call transfers it to the appropriate party.

    The main issue is that our company does not have a designated reception extension - any ideas on how to deal with this in OCS aside from an auto-attendant?  Based on what I am reading, the only available option is to route all incoming calls to a single extension.

     

    Setup: 8 analog PSTN lines, AudioCodes MP-118 FXO, 1 Mediation Server, 1 Front End Server

    Monday, June 18, 2007 8:33 PM

Answers

  • Remember that OCS is not a PBX.  There may be a way to accomplish this with custom code, but OCS will not provide this for you out of the box.
    Friday, June 22, 2007 2:23 PM
    Moderator