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WHY CAN'T I DO UPDATES, I BELIEFED WHEN I BOUGHT THIS IT WAS GENUINE AND NOW HAVE ORDERED GENUINE XP RRS feed

Answers

  • Morning Ksheraton,

     

         Have you validated your Windows Operating system?  Please visit http://www.microsoft.com/genuine and click on the "Validate Windows" button located in the upper right hand corner of the webpage. Follow the instructions provided after you click on this button. Next restart your computer once you have completed the Windows Validation process. Now please try updating Windows. Was the updating process successful or did you receive any error codes or messeging reflecting Windows Updating problems? 

     

         Please run the Windows Diagnostic Tool. This tool will provide detailed information which will allow us to analyze any possible problems you may be experiencing. Download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.

     

    Step 2 is tell us about the COA. Tell us:
    1. What edition of Windows XP is it for, Home, Pro, or Media Center?
    2. Does it read "OEM Software" or "OEM Product" in black lettering?
    3. Or, does it have the computer manufacturer's name in black lettering?
    4. DO NOT post the Product Key.
    5. Please also provide a short description of the issue you are experiencing.

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.    

     

         Should the problem which you are experiencing reside with Windows Updates it would fall outside the scope of the Genuine Advantage forum. In an attempt to assist I would like to provide some information which may help. Should you experience problems while updating Windows please follow the Help and Support links on the Windows Updates page. Here you will find assistance in solving the Windows Updates difficulties. Frequently Asked Questions (FAQs)

    are loacted here:  http://update.microsoft.com/microsoftupdate/v6/default.aspx?ln=en-us which may address questions you have.  Also you may visit the Windows Update Solution Center located here:  http://support.microsoft.com/ph/6527 .

     

         Another alternative site is the  Microsoft Product Communities located @:  http://www.microsoft.com/communities/products/default.mspx . Next please locate a Community for a Microsoft Product or Technology which you require assistance. Example, Windows XP is located in the lower right hand corner of the screen. Should you need XP assistance please double click on the above link and you will find a wealth of information. 

     

         You may also visit the Windows Expertzone newsgroup forum and post Windows Update questions for further  assistance. The Expertzone forum can be visited here:   http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsupdate&lang=en&cr=US

     

     

    Thank you very much,

     

    Stephen Holm, MS
    WGA and OGA Forum Manager

     

    Wednesday, October 17, 2007 4:38 PM

All replies

  • You can receive expert Windows Update troubleshooting advice by posting your Windows Update related questions in the Windows Update newsgroup: http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsupdate&lang=en&cr=US

     

    Wednesday, October 17, 2007 4:23 PM
    Moderator
  • Morning Ksheraton,

     

         Have you validated your Windows Operating system?  Please visit http://www.microsoft.com/genuine and click on the "Validate Windows" button located in the upper right hand corner of the webpage. Follow the instructions provided after you click on this button. Next restart your computer once you have completed the Windows Validation process. Now please try updating Windows. Was the updating process successful or did you receive any error codes or messeging reflecting Windows Updating problems? 

     

         Please run the Windows Diagnostic Tool. This tool will provide detailed information which will allow us to analyze any possible problems you may be experiencing. Download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.

     

    Step 2 is tell us about the COA. Tell us:
    1. What edition of Windows XP is it for, Home, Pro, or Media Center?
    2. Does it read "OEM Software" or "OEM Product" in black lettering?
    3. Or, does it have the computer manufacturer's name in black lettering?
    4. DO NOT post the Product Key.
    5. Please also provide a short description of the issue you are experiencing.

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.    

     

         Should the problem which you are experiencing reside with Windows Updates it would fall outside the scope of the Genuine Advantage forum. In an attempt to assist I would like to provide some information which may help. Should you experience problems while updating Windows please follow the Help and Support links on the Windows Updates page. Here you will find assistance in solving the Windows Updates difficulties. Frequently Asked Questions (FAQs)

    are loacted here:  http://update.microsoft.com/microsoftupdate/v6/default.aspx?ln=en-us which may address questions you have.  Also you may visit the Windows Update Solution Center located here:  http://support.microsoft.com/ph/6527 .

     

         Another alternative site is the  Microsoft Product Communities located @:  http://www.microsoft.com/communities/products/default.mspx . Next please locate a Community for a Microsoft Product or Technology which you require assistance. Example, Windows XP is located in the lower right hand corner of the screen. Should you need XP assistance please double click on the above link and you will find a wealth of information. 

     

         You may also visit the Windows Expertzone newsgroup forum and post Windows Update questions for further  assistance. The Expertzone forum can be visited here:   http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsupdate&lang=en&cr=US

     

     

    Thank you very much,

     

    Stephen Holm, MS
    WGA and OGA Forum Manager

     

    Wednesday, October 17, 2007 4:38 PM