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  • Question

  • I purchased a used laptop .unfotunately,when i went to microsoft to upgrade my explorer browser to 7.0 along with sp2 i find out  i have a pirate copy .So now I need to input a valid key code or erase my drive with all my data and install a valid windows operating system. Man I need help,Ican't lose all my data.
    Saturday, May 5, 2007 2:52 AM

Answers

  • Tiggerooh,

    Please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of  Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Sunday, May 6, 2007 2:26 AM

All replies

  • Hi guy's i just bought a disk of windows xp... and it looked all good but then i found out it was a copy when i tryed and installed service pack 2. Now i got this geniune but  is there anyway i can change for my old product key because my normal one was scratched. So i needed to buy a new one and it's copyed so... please can i user my old key maybe and download your tool? Thanks Ryan

    Saturday, May 5, 2007 11:09 PM
  • Tiggerooh,

    Please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of  Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Sunday, May 6, 2007 2:26 AM
  • Ryan Head,

    Please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of  Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Sunday, May 6, 2007 2:27 AM
  • Hi thanks

    Windows:Microsoft Pro

    OEM:Couldn't Find.

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Blocked VLK
    Detailed Status: N/A
    Windows Product Key:
    Windows Product Key Hash:
    Windows Product ID: 55274-640-0000356-23526
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.0.0.pro
    ID: 72a53389-4d9d-47f9-b633-dd1f14279af3
    Is Admin: Yes
    AutoDial:
    Registry: 0x0
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 3
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002_B4D0AA8B-469-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed


    Thank you for you'r help... i got a new disc because i got a virus... and my old one was scrateched so maybe can i use my old Volume Key/Product Key... Thank's let me know.

    Sunday, May 6, 2007 11:03 AM
  • A "Blocked VLK" is a Volume License Key that is valid, but was licensed solely to a corporation or larger enterprise/business. Blocked VLK's are Product Keys that Microsoft has received consent from the original owner to block usage of. A VL Product Key is non-transferrable to individuals. In order to resolve your non-genuine licensing issue, please visit: www.microsoft.com/genuine and click on "Validate Windows". When validation fails, you'll see a button to click on which will provide information on how to acquire a WGA Kit.
    Monday, May 7, 2007 2:11 AM
    Moderator
  • I don't get wat i got to do

    Tuesday, May 8, 2007 4:05 PM
  • Ryan Head,

     

    Please post the full, unedited output of the mgadiag utility.  Thanx!

    Wednesday, May 9, 2007 3:35 PM
  • so i only take away product key?
    Wednesday, May 9, 2007 8:13 PM
  • Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Blocked VLK
    Detailed Status: N/A
    Windows Product Key:
    Windows Product Key Hash: RVvFciZMdQfJLyDpZteolhaqicQ=
    Windows Product ID: 55274-640-0000356-23526
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.0.0.pro
    ID: 72a53389-4d9d-47f9-b633-dd1f14279af3
    Is Admin: Yes
    AutoDial:
    Registry: 0x0
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 3
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002_B4D0AA8B-469-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>72a53389-4d9d-47f9-b633-dd1f14279af3</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.0.0.pro</OS><PKey>*****-*****-*****-*****-2B7Q8</PKey><PID>55274-640-0000356-23526</PID><PIDType>1</PIDType><SID>S-1-5-21-861567501-1275210071-725345543</SID><SYSTEM><Manufacturer>Time Computers</Manufacturer><Model>Product Name</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="2"/><Date>20030708******.******+***</Date></BIOS><HWID>98C43A070184204F</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>      <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 


    Wednesday, May 9, 2007 8:17 PM
  • Ryan Head,

     

    Right now, your Time computer has a Volume Licensing edition of XP Pro installed (Line 8), and that installation was done with a now-blocked Volume Licensing Key (VLK) (Line 2).  VLKs are blocked by Microsoft at the request of the original keyholder for such reasons as the key was lost, stolen, compromised, misused, or expired.  Also, MS may have blocked the key if it notices a pattern of misuse, ie, more installations of XP using that key than authorized.

    As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.  Also, Volume Licenses for Windows XP are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.

    This is why you were seeing the "software counterfeiting" messages on your computer, because the current installation of XP is an unauthorized installation.

    If the computer has a genuine CoA for XP Professional affixed to the case, which you wrote in one of your posts, then you should be able to use the Product Key Updater Utility to change the Product Key from the nongenuine PK now installed to the genuine PK that is on your CoA.

    Here is a link to the Updater utility:  http://www.microsoft.com/genuine/selfhelp/pkuinstructions.aspx

     

    Please post back to tell us if it worked for you.

    Wednesday, May 9, 2007 8:33 PM
  • Ok... i can't find disc anymore lol Smile il search for it Smile I normally through them away but i already found that on my pc Smile so i though it might come in handy is there anyway i can find how long the day's i got left or can u change that?

    Thursday, May 10, 2007 6:15 AM
  • Ryan Head,

     

    You won't need the CD to try the Updater utility.

     

    If the computer came with XP Pro (it will say what XP the computer came with on the CoA), then just download and run the updater and at some point it will have you type in the Product Key from the CoA, then it will check about 6,000 files with the Microsoft servers and then if all is OK it will convert your nongenuine installation of XP into a genuine installation.

     

    If the computer originally came with XP Home, then the Updater will not work.  That's when you'll need the CDs to do a clean installation of XP Home.

    Thursday, May 10, 2007 6:31 PM
  • It came with home my pc but i put pro on it straight away

    Friday, May 11, 2007 3:00 PM
  •  Ryan Head wrote:

    It came with home my pc but i put pro on it straight away

     

    The XP Pro you put on straight away turned out to be a nongenuine installation.

     

    You will need the Time Computer Recovery CDs to put the original installation of XP Home back onto the computer.

     

    If the computer has a CoA for XP Home, something that you have not posted yes or no to, then it is possible to use a genuine Microsoft systembuilder/OEM CDROM for XP Home, and install XP Home with that CD using the Product Key that is printed on the CoA affixed to your Time computer.  Once installed, you have to activate using the Telephonic Activation option in the Activation Wizard.

    Friday, May 11, 2007 4:04 PM
  • Can i just install vista home please now?

    Friday, May 11, 2007 4:39 PM
  • Ryan Head,

     

    Your current installation of XP Pro is nongenuine, so it will not "count" as an upgradeable OS if you were thinking about installing an upgrade license for Vista.

    So at this exact moment, you would need to purchase and install a full retail or systembuilder/OEM license for the edition of Vista that you want to install.

    If you were able to get XP Home installed, it would be a valid, genuine installation that would count as an upgradeable OS, allowing you to use a less-expensive Vista upgrade license.

    Friday, May 11, 2007 4:54 PM
  • I can't find it though is there any worthy without buying it?

    Friday, May 11, 2007 7:05 PM
  • Will people come round mine in the 30's why im trying to sort this?

    Friday, May 11, 2007 7:07 PM
  • Can't i just a buy a new pissing windows?

    Friday, May 11, 2007 7:14 PM
  • It don't fucking work the product key is on the side of the computer it doesn't work
    !!!!

    Friday, May 11, 2007 7:20 PM
  • i can't find the disc... can i go to pc world and buy new xp pro disc or somthing? or use my dads xp pro disc?

    Sunday, May 13, 2007 8:09 PM
  • Ryan Head,

     

    Fellow forum poster "Useru" had the same problem as you, a valid major manufacturer CoA for XP Home but no Recovery CD.  He found something on eBay that appears to be genuine and if so, would work for you, too.

    http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1503018&SiteID=25

    Sunday, May 13, 2007 10:14 PM
  • The only disc i can find is 1 that say's Reloud-Backup CD could that be of any use?

    Monday, May 14, 2007 9:14 PM
  • Ryan Head,

     

    I have never worked with a Time computer because I am in the USA and Time Computers were sold in the UK, so I have no personal experience regarding what a Time Computer Recovery CD would look like or how it would function.

     

    Is there a support page at Time Computers that describes how their Recovery CDs work?  "Reload-Backup" does sound promising, though!

    Tuesday, May 15, 2007 12:43 AM
  • Hi maybe i can ring time computer's up and ask them what it is called and if i do not have it i can get 1 re-sent then would this fix the problem of the geninue? Thank's dan can i give u propz or somthing cause u been alot of help

    Tuesday, May 15, 2007 7:04 PM
  • Ryan Head,

     

    You might have luck asking Time for what you need, but I get the impression that it may be difficult given the fiscal woes that Time has gone thru.

     

    But to specifically answer your question, you should have every expectation that a real Time Computer recovery CD (presuming of course that these do exist) for XP Home will get your computer's installation of XP to be Genuine.  I would suggest doing a thorough Google search for Time computer recovery CDs, as well as scouring eBay's UK site as a backup plan in case Time can't help you.

     

    The XP Home CoA is the representation of your valid license to run XP Home on this computer.  The license is not the issue; the issue we are now pursuing is how to get the media you need (the CD with the Operating System) in order to use the license you have.

    Wednesday, May 16, 2007 2:10 AM
  • Ok i will

    Wednesday, May 16, 2007 2:57 PM
  • Hi, i can not find wat will happen if we cannot sort this problem out soon?

    Wednesday, May 16, 2007 3:11 PM
  • Can i buy this... http://cgi.ebay.co.uk/MICROSOFT-WINDOWS-XP-PRO-CD-WITH-SP2-BOOKLET_W0QQitemZ110124051248QQihZ001QQcategoryZ41888QQcmdZViewItem

    And Format My pc to factory setting's then install it? Thanks dan u the best.

    Wednesday, May 16, 2007 3:15 PM
  • There is an easy way to resolve this problem, I have not tried it, but I can assure you that this might work.

    There is an application you can download called 'MGADiag.exe" that, once downloaded, validates even when offline.

     

    You can download it at http://www.microsoft.com/ and search for 'MGADiag.exe'

     

    Once you have got the appropriate program, download it. When you get a security warning at download, click 'Open'.

     

    So you have got the application, now it is time to change the Product Key. Click 'Continue' when the program has started and go to the 'Windows' tab. It should show something like this:

     

    Validation Status: Not Genuine

     

    You will see that the button saying 'Resolve' is available. Make sure you are connected to the Internet and click 'Resolve'.

    I do not know what happens then, because my computer is genuine and I can't click on it, but I don't think you will need to reinstall Windows.

     

    But for reassurance, backup your documents because it is the Registry that changes, not the files - and if it goes wrong, there will be problems!

     

    And you don't need to erase your hard drive - if you haven't yet - because your computer will need the files resolve this problem using ANY method.

     

     

    Next time you buy a computer, buy a new one. And make sure it is GENUINE. For more information, go to http://www.microsoft.com/resources/howtotell/uk/default.mspx

     

    Regards, John

    Thursday, June 28, 2007 7:32 AM