Answered by:
Failure of OneCare 0037-80070643

Question
-
Tuesday, January 22, 2008 10:56 PM
Answers
-
Hi, Charles.
The 0037 error means that winss can't be installed for some reason.
See this KB article - http://support.microsoft.com/kb/930164
The original problem you were trying to address with OneCare stopping would be Sebastion's instructions perhaps.
If Sebastion's post about services needing to be present and running doesn't help, and if the KB article above doesn't help, please contact support again and request that the problem be escalated to the next level of support.
-steve
- Marked as answer by Stephen BootsMVP, Moderator Friday, December 26, 2008 9:51 PM
Wednesday, January 23, 2008 12:46 PMModerator
All replies
-
"Recently OneCare presented me with a message that it had been stopped and couldn't work"
This issue could be caused if one of the following services is disabled or not running. The workaround is to enable these services :
- Terminal services
- Network Location Awareness
- Network Store Interface Service
- Network List Services
Go to Start/Control Panel/Administrative Tools/Services
Look for the above services in the list and change them to Automatic from manual or disabled and then start them if they are not listed as "Started."
Wednesday, January 23, 2008 4:40 AM -
Hi, Charles.
The 0037 error means that winss can't be installed for some reason.
See this KB article - http://support.microsoft.com/kb/930164
The original problem you were trying to address with OneCare stopping would be Sebastion's instructions perhaps.
If Sebastion's post about services needing to be present and running doesn't help, and if the KB article above doesn't help, please contact support again and request that the problem be escalated to the next level of support.
-steve
- Marked as answer by Stephen BootsMVP, Moderator Friday, December 26, 2008 9:51 PM
Wednesday, January 23, 2008 12:46 PMModerator