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Code 0xC004E003 Error - The Software Licencing Service reported that licence evaluation failed-Help!! RRS feed

  • Question

  • I bought from Dell a Latitude E6420. It came with Windows 7 pro 32 bit. An issue since there's 4 GB of RAM in the machine. After seeing what Dell programs I wanted to keep or throw away, I decide to install Windows 7 Pro 64 bit. I made sure to save my current product key for the installation, but when I go to activate after the installation, I get the "0xC004E003" error.

    I've only ever used the computer twice, once on the day I got it to make sure it functioned, and again yesterday evening to install 64 bit 7.

    Here's the output from the diagnostics tool:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-M3DJT-4J3WC-733WD
    Windows Product Key Hash: xo+ajVSpae7/4VoZjS7m6JL0f3A=
    Windows Product ID: 00371-OEM-8992671-00524
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {B6BC2CBE-4304-495C-9356-3FFF6A2C2038}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7600.win7_rtm.090713-1255
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{B6BC2CBE-4304-495C-9356-3FFF6A2C2038}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-733WD</PKey><PID>00371-OEM-8992671-00524</PID><PIDType>2</PIDType><SID>S-1-5-21-1992577045-1920710236-4102280475</SID><SYSTEM><Manufacturer>INT430</Manufacturer><Model>SYSFexxx</Model></SYSTEM><BIOS/><HWID>95BB3607018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>CBX3   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00178-926-700524-02-1033-7600.0000-2832011
    Installation ID: 016242967930113225786632254910662626115311350043102911
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 733WD
    License Status: Initial grace period
    Time remaining: 42480 minute(s) (29 day(s))
    Remaining Windows rearm count: 3
    Trusted time: 10/10/2011 4:46:09 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Not Registered - 0x80040154
    Admin Service: Not Registered - 0x80040154
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NAAAAAEAAAABAAIAAwABAAAAAwABAAEA6GEAABqJpvcc2kwhdHheHGRQ8IDOzYC0ploucw==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    CBX3  
      FACP   DELL    CBX3  
      HPET   A M I    PCHHPET
      BOOT   DELL    CBX3   
      MCFG   DELL    SNDYBRDG
      TCPA     
      SSDT   DELLTP  TPM
      SSDT   DELLTP  TPM
      SSDT   DELLTP  TPM
      DMAR   INTEL   SNB
      SLIC   DELL    CBX3  
      SSDT   DELLTP  TPM

     

    Hopefully you'll be able to help, as installing drivers on this thing is just time consuming. :S

    Monday, October 10, 2011 8:46 PM

Answers

  • You need a retail product key.  The product key in your report is the SLP key and is not unique.  The same key is embedded in all factory installs of the same make and model computer.  It cannot be manually entered to activate Windows since that requires a unique key.  Microsoft's activation servers will not accept an OEM SLP key.  Consequently, OEM SLP keys cannot be used to migrate between architectures as you are doing.  Contact the manufacturer of the computer about obtaining x64 software for your make and model.  However, don't get your hopes up.  The manufacturer probably will not oblige.  Dell is a royalty manufacturer. That means the cost of the preinstalled copy of Windows was minimal and thus does not carry rights to an alternate version like a retail copy does.

    Since you did not order the computer with x64 software, if Dell does not provide an x64 recovery disk you will have to purchase a retail upgrade license (which will include both dvds), restore the original copy using Dell's recovery media (you should have a recovery partition on the hard drive), and then install the x64 upgrade copy using the upgrade PK.  Of course you can also purchase a full license copy and bypass the recovery to the original.  In any case, you will have to install drivers and other supporting software.

     


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Monday, October 10, 2011 11:00 PM
    Answerer

All replies

  • "rickhamilton620" wrote in message news:2898d25b-9eee-4840-9cc8-cbe20ed03138...

    I bought from Dell a Latitude E6420. It came with Windows 7 pro 32 bit. An issue since there's 4 GB of RAM in the machine. After seeing what Dell programs I wanted to keep or throw away, I decide to install Windows 7 Pro 64 bit. I made sure to save my current product key for the installation, but when I go to activate after the installation, I get the "0xC004E003" error.

    I've only ever used the computer twice, once on the day I got it to make sure it functioned, and again yesterday evening to install 64 bit 7.

    Here's the output from the diagnostics tool:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-M3DJT-4J3WC-733WD
    Windows Product Key Hash: xo+ajVSpae7/4VoZjS7m6JL0f3A=
    Windows Product ID: 00371-OEM-8992671-00524
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010100.0.0.048

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

    Other data-->
    SYSTEM><Manufacturer>INT430</Manufacturer><Model>SYSFexxx</Model></SYSTEM><BIOS/

     

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Partial Product Key: 733WD
    License Status: Initial grace period
    Time remaining: 42480 minute(s) (29 day(s))
    Remaining Windows rearm count: 3

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes

     

    Hopefully you'll be able to help, as installing drivers on this thing is just time consuming. :S

    There’s something strange about your report – all details about your motherboard have been abstracted somehow.
    This would tend to make people rather suspicious about the provenance of the report, especially with an OEM_SLP Key for a well-known brand present (Dell) which does not make a habit of confuscating things.
     
     
    IF your machine has a COA sticker  - for what version and edition of Windows is it valid?
    What is the make and model of your PC?
     
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, October 10, 2011 9:16 PM
    Moderator
  • "rickhamilton620" wrote in message news:2898d25b-9eee-4840-9cc8-cbe20ed03138...

    I bought from Dell a Latitude E6420. It came with Windows 7 pro 32 bit. An issue since there's 4 GB of RAM in the machine. After seeing what Dell programs I wanted to keep or throw away, I decide to install Windows 7 Pro 64 bit. I made sure to save my current product key for the installation, but when I go to activate after the installation, I get the "0xC004E003" error.

    I've only ever used the computer twice, once on the day I got it to make sure it functioned, and again yesterday evening to install 64 bit 7.

    Here's the output from the diagnostics tool:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-M3DJT-4J3WC-733WD
    Windows Product Key Hash: xo+ajVSpae7/4VoZjS7m6JL0f3A=
    Windows Product ID: 00371-OEM-8992671-00524
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010100.0.0.048

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

    Other data-->
    SYSTEM><Manufacturer>INT430</Manufacturer><Model>SYSFexxx</Model></SYSTEM><BIOS/

     

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Partial Product Key: 733WD
    License Status: Initial grace period
    Time remaining: 42480 minute(s) (29 day(s))
    Remaining Windows rearm count: 3

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes

     

    Hopefully you'll be able to help, as installing drivers on this thing is just time consuming. :S

    There’s something strange about your report – all details about your motherboard have been abstracted somehow.
    This would tend to make people rather suspicious about the provenance of the report, especially with an OEM_SLP Key for a well-known brand present (Dell) which does not make a habit of confuscating things.
     
     
    IF your machine has a COA sticker  - for what version and edition of Windows is it valid?
    What is the make and model of your PC?
     
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth


    It's a Dell Latitude E6420, got it from Dell Outlet and it arrived on Friday.

    The COA is under the battery and says "Windows 7 Pro OA" above the Dell name and a barcode. There's a product key there but I haven't tried it. The machine came with Windows 7 Pro 32 bit, which matches it's listing in the Dell online outlet.


    I've re-run the tool just to be sure:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-M3DJT-4J3WC-733WD
    Windows Product Key Hash: xo+ajVSpae7/4VoZjS7m6JL0f3A=
    Windows Product ID: 00371-OEM-8992671-00524
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {B6BC2CBE-4304-495C-9356-3FFF6A2C2038}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7600.win7_rtm.090713-1255
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{B6BC2CBE-4304-495C-9356-3FFF6A2C2038}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-733WD</PKey><PID>00371-OEM-8992671-00524</PID><PIDType>2</PIDType><SID>S-1-5-21-1992577045-1920710236-4102280475</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude E6420</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A06</Version><SMBIOSVersion major="2" minor="6"/><Date>20110711000000.000000+000</Date></BIOS><HWID>95BB3607018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>CBX3   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00178-926-700524-02-1033-7600.0000-2832011
    Installation ID: 017910418722253216591361680300935674634462666736668950
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 733WD
    License Status: Initial grace period
    Time remaining: 42420 minute(s) (29 day(s))
    Remaining Windows rearm count: 3
    Trusted time: 10/10/2011 5:38:42 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Not Registered - 0x80040154
    Admin Service: Not Registered - 0x80040154
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NAAAAAEAAAABAAIAAwABAAAAAwABAAEA6GGCRhqJpvcc2kwhdHheHGRQ8IDOzYC0ploucw==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    CBX3  
      FACP   DELL    CBX3  
      HPET   A M I    PCHHPET
      BOOT   DELL    CBX3   
      MCFG   DELL    SNDYBRDG
      TCPA     
      SSDT   DELLTP  TPM
      SSDT   DELLTP  TPM
      SSDT   DELLTP  TPM
      DMAR   INTEL   SNB
      SLIC   DELL    CBX3  
      SSDT   DELLTP  TPM

     

    Monday, October 10, 2011 9:37 PM
  • Your report is incomplete.  Please run again and paste in your reply.

    Your report shows that you are still using the factory installed copy of Windows 7 Professional. 

    Windows Product ID Type: 2
    Windows License Type: OEM SLP

    What did you use to migrate to x64?  Where did you get the installation media to do it?


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Monday, October 10, 2011 10:31 PM
    Answerer
  • Your report is incomplete.  Please run again and paste in your reply.

    Your report shows that you are still using the factory installed copy of Windows 7 Professional. 

    Windows Product ID Type: 2
    Windows License Type: OEM SLP

    What did you use to migrate to x64?  Where did you get the installation media to do it?


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.


    I used a 7 pro image from DigitalRiver so it's clean. I used the usb download tool to write the image to a usb key.

    I saved the key from the preinstalled 7 pro 32 bit via magical jellybean. I e-mailed the key to myself so I could just paste it into the activation box.

    Retrying again:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-M3DJT-4J3WC-733WD
    Windows Product Key Hash: xo+ajVSpae7/4VoZjS7m6JL0f3A=
    Windows Product ID: 00371-OEM-8992671-00524
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {B6BC2CBE-4304-495C-9356-3FFF6A2C2038}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7600.win7_rtm.090713-1255
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{B6BC2CBE-4304-495C-9356-3FFF6A2C2038}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-733WD</PKey><PID>00371-OEM-8992671-00524</PID><PIDType>2</PIDType><SID>S-1-5-21-1992577045-1920710236-4102280475</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude E6420</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A06</Version><SMBIOSVersion major="2" minor="6"/><Date>20110711000000.000000+000</Date></BIOS><HWID>95BB3607018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>CBX3   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00178-926-700524-02-1033-7600.0000-2832011
    Installation ID: 017910418722253216591361680300935674634462666736668950
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 733WD
    License Status: Initial grace period
    Time remaining: 42360 minute(s) (29 day(s))
    Remaining Windows rearm count: 3
    Trusted time: 10/10/2011 6:38:35 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Not Registered - 0x80040154
    Admin Service: Not Registered - 0x80040154
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NAAAAAEAAAABAAIAAwABAAAAAwABAAEA6GGCRhqJpvcc2kwhdHheHGRQ8IDOzYC0ploucw==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    CBX3  
      FACP   DELL    CBX3  
      HPET   A M I    PCHHPET
      BOOT   DELL    CBX3   
      MCFG   DELL    SNDYBRDG
      TCPA     
      SSDT   DELLTP  TPM
      SSDT   DELLTP  TPM
      SSDT   DELLTP  TPM
      DMAR   INTEL   SNB
      SLIC   DELL    CBX3  
      SSDT   DELLTP  TPM

     


    Monday, October 10, 2011 10:36 PM
  • You need a retail product key.  The product key in your report is the SLP key and is not unique.  The same key is embedded in all factory installs of the same make and model computer.  It cannot be manually entered to activate Windows since that requires a unique key.  Microsoft's activation servers will not accept an OEM SLP key.  Consequently, OEM SLP keys cannot be used to migrate between architectures as you are doing.  Contact the manufacturer of the computer about obtaining x64 software for your make and model.  However, don't get your hopes up.  The manufacturer probably will not oblige.  Dell is a royalty manufacturer. That means the cost of the preinstalled copy of Windows was minimal and thus does not carry rights to an alternate version like a retail copy does.

    Since you did not order the computer with x64 software, if Dell does not provide an x64 recovery disk you will have to purchase a retail upgrade license (which will include both dvds), restore the original copy using Dell's recovery media (you should have a recovery partition on the hard drive), and then install the x64 upgrade copy using the upgrade PK.  Of course you can also purchase a full license copy and bypass the recovery to the original.  In any case, you will have to install drivers and other supporting software.

     


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Monday, October 10, 2011 11:00 PM
    Answerer
  • "rickhamilton620" wrote in message news:21bd3cd7-c587-4209-8dd0-aec77b12a706...
    The COA is under the battery and says "Windows 7 Pro OA" above the Dell name and a barcode. There's a product key there but I haven't tried it. The machine came with Windows 7 Pro 32 bit, which matches it's listing in the Dell online outlet.


    I've re-run the tool just to be sure:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-M3DJT-4J3WC-733WD
    Windows Product Key Hash: xo+ajVSpae7/4VoZjS7m6JL0f3A=
    Windows Product ID: 00371-OEM-8992671-00524
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010100.0.0.048

    Other data-->
    SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude E6420</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A06</Version><SMBIOSVersion major="2" minor="6"/><Date>20110711000000.000000+000</Date></BIOS

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Partial Product Key: 733WD
    License Status: Initial grace period
    Time remaining: 42420 minute(s) (29 day(s))
    Remaining Windows rearm count: 3
    Trusted time: 10/10/2011 5:38:42 PM

     

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes

    That’s better – at least as far as the motherboard ID is concerned :)
     
    It’s unusual for a machine to have such a problem so early in its life – so I’d be watching for further problems, especially as it’s already presumably been returned from one customer for whatever reason.
     
    The problem is that the system isn’t able to reconcile the built-in Keys and Certificates to be able to self-activate the OEM_SLP Key in use here.
    The solution is to change the Product Key to the one on the COA sticker and then activate by phone.
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, October 11, 2011 9:22 AM
    Moderator
  • "rickhamilton620" wrote in message news:21bd3cd7-c587-4209-8dd0-aec77b12a706...
    The COA is under the battery and says "Windows 7 Pro OA" above the Dell name and a barcode. There's a product key there but I haven't tried it. The machine came with Windows 7 Pro 32 bit, which matches it's listing in the Dell online outlet.


    I've re-run the tool just to be sure:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-M3DJT-4J3WC-733WD
    Windows Product Key Hash: xo+ajVSpae7/4VoZjS7m6JL0f3A=
    Windows Product ID: 00371-OEM-8992671-00524
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010100.0.0.048

    Other data-->
    SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude E6420</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A06</Version><SMBIOSVersion major="2" minor="6"/><Date>20110711000000.000000+000</Date></BIOS

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Partial Product Key: 733WD
    License Status: Initial grace period
    Time remaining: 42420 minute(s) (29 day(s))
    Remaining Windows rearm count: 3
    Trusted time: 10/10/2011 5:38:42 PM

     

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes

    That’s better – at least as far as the motherboard ID is concerned :)
     
    It’s unusual for a machine to have such a problem so early in its life – so I’d be watching for further problems, especially as it’s already presumably been returned from one customer for whatever reason.
     
    The problem is that the system isn’t able to reconcile the built-in Keys and Certificates to be able to self-activate the OEM_SLP Key in use here.
    The solution is to change the Product Key to the one on the COA sticker and then activate by phone.
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Haha yeah, don't jinx me please! I'm sure it'll be fine though hah, physically it's in brilliant shape. :P

    Anywho, I'll try entering the key that's on the sticker and activating by phone.

    Thanks for helping out!

    Wednesday, October 12, 2011 2:42 AM
  • "AUDiGiViS" wrote in message news:46cb12ef-7ad6-4006-90b2-db00ea2dc444...

    Hi,

    I came across this discussion whilst looking up the same error (0xC004E003: The Software Licensing Service reported that license evaluation failed.) after attempting to activate Win7 Pro SP1 x86 OEM.

     

     

    Please repost your report in YOUR OWN NEW THREAD – where it can receive proper attention, without confusing everyone
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, October 12, 2011 4:19 PM
    Moderator