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"Windows not genuine" warning after chkdsk RRS feed

  • Question

  • Running a Dell Dimension with XP Pro, installed by Dell.  Also rec'd re-install disk with computer.

    HD developed a problem and I got the UNMOUNTABLE_BOOT_VOLUME blue screen.  I used the reinstall disk to boot into the recovery console.  Ran CHKDSK /R.  Volume is bootable again, but I get the validation error.

    WGA diagnostic says:

    Crytographic errors detected

    Product ID= 76487-OEM-2211906-00102

    Any ideas from here? COPY button on WGA report screen doesn't seem to do anything - how can I copy the whole report into this post, if necessary?

    Regards, Al

     

    Thursday, March 15, 2007 12:10 AM

Answers

  • Hi Al,

    The problem appears to be with the Cryptographic service on your computer. The Cryptographic service is used by Windows Genuine Advantage to read the Digital Signatures of files on your computer. If the Cryptographic have errors (as seen in your Diagnostic Report "Validation Status: Cryptographic Errors Detected") WGA can not Validate your Genuine status.

      There is a very easy fix for this. Go to http://www.microsoft.com/Genuine/diag/ and click the “Start Diagnostic" button. If the tool finds any issues, click the "Resolve Now" button. The tool will, most likely, resolve the issue on it's own or will provide you further instructions.

    Thank you,
    Darin Smith
    WGA Forum Program Manager

    --------------------------------------------------------
    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.
    --------------------------------------------------------

    Thursday, March 15, 2007 1:07 AM

All replies

  • Hi Al,

    The problem appears to be with the Cryptographic service on your computer. The Cryptographic service is used by Windows Genuine Advantage to read the Digital Signatures of files on your computer. If the Cryptographic have errors (as seen in your Diagnostic Report "Validation Status: Cryptographic Errors Detected") WGA can not Validate your Genuine status.

      There is a very easy fix for this. Go to http://www.microsoft.com/Genuine/diag/ and click the “Start Diagnostic" button. If the tool finds any issues, click the "Resolve Now" button. The tool will, most likely, resolve the issue on it's own or will provide you further instructions.

    Thank you,
    Darin Smith
    WGA Forum Program Manager

    --------------------------------------------------------
    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.
    --------------------------------------------------------

    Thursday, March 15, 2007 1:07 AM
  • Thank you Darin:  this appears to have done the trick...I logged onto the update server and rec'd updates, but the nag icon is still in the system tray.  Will that go away?

    One last OT question: I want to replace this volume (since it's already limping) with a new boot volume.  Can I do that from the re-install disk?  I can do that under the EULA, right? -  because I'm not porting the OS to another computer.

    Cheers

    Thursday, March 15, 2007 2:16 AM
  • Hi Al,

      Would you run the Diag Report again and tell me:

    [under the 'Windows' Tab]

    Validation Status:
    Windows Product Key: (only provide the last 15 digits)
    Windows Product Key Hash:
    Windows Product ID:

    [under the 'Notifications' tab]

    Cached Result:
    Version:

    [under the 'Office' tab]

    Office Status:


    As for your OT question, the OEM SLP license (which is the usual license you get from Dell) you can use the Repair CD that Dell gave you, to repair/re-install your Windows install (but only on the computer that the software originally came with and only using the Product Key that is listed on the CoA sticker on that computer).

    Note: if you are asked to re-activate windows, the 'Activate by Internet' method will , most likely, return an error. Just use the "Activate by Phone' method and it should work fine.


    Thank you,
    Darin Smith
    WGA Forum Program Manager

    --------------------------------------------------------
    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.
    --------------------------------------------------------

    Thursday, March 15, 2007 7:02 PM